IM-07-08, Corresponding with the U.S. Postal Service (USPS)

Giving Hope and Support to America's Children

INFORMATION MEMORANDUM

IM-07-08

June 18, 2007

TO: STATE AND TRIBAL AGENCIES ADMINISTERING CHILD SUPPORT ENFORCEMENT PLANS UNDER TITLE IV-D OF THE SOCIAL SECURITY ACT AND OTHER INTERESTED INDIVIDUALS

SUBJECT: Corresponding with the U.S. Postal Service (USPS)

BACKGROUND: Several States have expressed concern about the USPS not responding to questions from child support workers about medical support. Specifically, in establishing a child support and/or medical support order, case workers may need to know whether a non-custodial parent (NCP)/employee has health insurance for the children and if so, what the cost is to the NCP/employee.

In response to these concerns, USPS has established a new mailing address for sending medical support-related questions. We have outlined the following methods for communicating with the USPS.

Communicating by Mail

For questions about an NCP/employee's benefits, including medical support, send correspondence to:

U.S. Postal Service
Human Resource Shared Service Center
P.O. Box 970400
Greensboro, NC 27497-0400

Send only the National Medical Support Notice (NMSN) to:

U.S. Postal Service
Eagan Accounting Service Center
2825 Lone Oak Parkway
Eagan, MN 55121- 9650

Communicating by Phone

Anyone may call the USPS's automated Employment Verification System (EVS) to learn whether an NCP works for the USPS, the amount of an NCP's annual salary, and the local USPS office where an NCP/employee works. You will need the NCP's Social Security number in order to obtain information. The information is automated-no customer service representative is available.

The EVS number is (800) 276-9850.

The USPS has a Customer Service number where you may obtain information through automated options or speak with a representative available weekdays (except Wednesday), 9:00-12:00 p.m. and 1:00-3:00 p.m., CT.

The Customer Service number is (651) 406-3600.

Once you have obtained name and code of the NCP's health insurance, specific information on individual plans is available at the following Office of Personnel Management (OPM) web sites:

https://www.opm.gov/insure/health/
https://www.opm.gov/insure/07/guides/70-02/
https://www.opm.gov/insure/07/spmt/plansearch.aspx

INQUIRIES: Contact Nancy Benner at (202) 401-5528 or nancy.benner@acf.hhs.gov.

Margot Bean
Commissioner
Office of Child Support Enforcement

cc: IV-D Directors
Regional Program Manager
ACF Regional Administrators
State Medical Support Liaisons
State Employer Liaisons
State Disbursement Unit contacts
FCR Contacts

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