R 292129Z OCT 08
MARADMIN 617/08
MSGID/GENADMIN/CMC WASHINGTON DC PR RFF//
SUBJ/TRANSISTION TO THE NEW GOVERNMENT TRAVEL CHARGE CARD (GTCC)
PROVIDER, CARD RECEIPT VERIFICATION AND UPDATED MAILING ADDRESSES
FOR RETURNED CARDS//
REF/A/MARADMIN 292/08//
REF/B/MARADMIN 417/08//
REF/C/MARADMIN 476/08//
REF/D/DEPARTMENT OF DEFENSE FINANCIAL MANAGEMENT REGULATION (DODFMR)
VOL 9//
REF/E/MCO 4600.40A//
NARR/REF A PROVIDES INITIAL INFORMATION ON THE TRANSITION TO A NEW
GTCC PROVIDER. REF B PROVIDES CARD DELIVERY DATES FOR CITI ISSUED
GTCC’S. REF C PROVIDES TRAINING LOCATIONS AND DATES FOR AGENCY
PROGRAM COORDINATORS (APC’S). REF D GOVERNS POLICY ON THE USE OF THE
GTCC WITHIN DOD. REF E IS THE MARINE CORPS ORDER ON THE GOVERNMENT
TRAVEL CHARGE CARD PROGRAM//
POC/MR. DAVID FUQUA/DC, PR RFF/LOC WASHINGTON DC/TEL COMM (703)
614 4981/ EMAIL DAVID.FUQUA@USMC.MIL.//
GENTEXT/REMARKS/1. PURPOSE. PROVIDE AN UPDATE ON THE STATUS OF CARD
DELIVERY MARINE CORPS WIDE AND HIGHLIGHT AREAS WHERE REQUIRED
ACTIONS HAVE NOT BEEN ACCOMPLISHED.
2. BACKGROUND. THIS MESSAGE IS THE FOURTH IN A SERIES OF
COMMUNICATIONS LEADING UP TO THE TRANSITION TO CITI AS THE NEW GTCC
SERVICE PROVIDER. AT 0001 ON 30 NOVEMBER 2008 THE DEPARTMENT OF
DEFENSE (DOD) WILL BEGIN USING THE NEW CITI ISSUED GTCC.
COMMUNICATIONS HAVE BEEN ONGOING WITH MAJOR COMMAND APC’S.
3. MARADMIN 417/08 ANNOUNCED THE DELIVERY OF CITI TRAVEL CARDS AND
REQUIRES THE CARDHOLDER TO FOLLOW THE INSTRUCTIONS INCLUDED WITH THE
CARD TO VERIFY RECEIPT. MARADMIN 417/08 ALSO TASKS THE UNIT APC
WITH ENSURING UNIT CARDHOLDERS KEEP THEIR ADDRESS INFORMATION
CURRENT IN THE EXISTING BANK OF AMERICA ELECTRONIC ACCESS SYSTEM
SINCE THIS INFORMATION IS USED BY CITI TO MAIL THE CARDS.
4. AS OF 21 OCT 2008, 75,559 CARDS HAVE BEEN MAILED, WHICH IS 98% OF
THE TOTAL NUMBER TO BE MAILED. HOWEVER, ONLY 23,997 CARDHOLDERS
(31%) HAVE FOLLOWED INSTRUCTIONS AND VERIFIED RECEIPT OF THE CARD.
ADDITIONALLY, 4,760 CARDS (6.3%) HAVE BEEN RETURNED TO CITI DUE TO
INCORRECT ADDRESSES. THE DEPARTMENT OF THE NAVY (DON) HAS
ESTABLISHED GOALS OF NO LESS THAN 45% OF CARDS RECEIPT VERIFIED AND
NO MORE THAN 5% OF CARDS RETURNED BY 15 OCT 2008. THE ASSISTANT
SECRETARY OF THE NAVY FOR FINANCIAL MANAGEMENT AND COMPTROLLER IS
CONCERNED THAT THE DEPARTMENT IS NOT MEETING THESE GOALS. THESE
METRICS ARE KEY INDICATORS FOR LEADERSHIP TO GAUGE THE FINANCIAL
READINESS OF THEIR COMMAND TO PERFORM TEMPORARY DUTY TRAVEL AFTER
THE TRANSITION. LEADERSHIP HAS NO WAY TO KNOW IF THEIR MARINES AND
CIVILIAN MARINES HAVE RECEIVED A NEW CARD UNLESS RECEIPT IS
ACKNOWLEDGED. SENIOR LEVEL COMMAND APC’S, HIERARCHY LEVEL 3 (HL3),
HAVE BEEN BRIEFED CONTINUALLY ON THE NEED TO ACCOMPLISH THESE TASKS
AND TO ENSURE THIS INFORMATION IS DISSEMINATED TO ALL LOWER LEVEL
UNIT APC’S.
5. ACTION.
A. COMMANDERS MUST TAKE AN ACTIVE ROLE IN THE PROCESS. AT THIS LATE
STAGE IN THE TRANSITION, AND DEPENDING ON COMMAND PROGRESS, IT MIGHT
BE PRUDENT TO REQUIRE LOCAL APC’S TO PROVIDE A REGULAR UPDATE, AT
LEAST BI-WEEKLY, ON THE NUMBER OF CARDHOLDERS THAT HAVE VERIFIED
RECEIPT, THE NUMBER OF RETURNED CARDS, AND PROGRESS TO CORRECT
ADDRESS INFORMATION FOR THOSE CARDS THAT WERE RETURNED TO CITI.
B. HL3 APC’S MUST ENSURE INFORMATION IS PASSED TO LOWER LEVEL APC’S
AND FOLLOW-UP TO CONFIRM THAT ACTION IS TAKEN TO VERIFY RECEIPT OF
THE NEW CARDS AND UPDATE ADDRESS INFORMATION ON A REGULAR BASIS.
6. ACCESS TO A CITI TRACKING TOOL USED TO MONITOR CARD RECEIPT
VERIFICATION AND RETURNED CARD NUMBERS HAS BEEN PROVIDED TO ALL
PRIMARY APC’S. THIS TOOL ALLOWS THE APC TO MONITOR EACH CARDHOLDER
IN THEIR UNIT AND DETERMINE IF RECEIPT HAS BEEN VERIFIED OR IF THE
CARD HAS BEEN RETURNED DUE TO AN INCORRECT ADDRESS. IF YOU ARE A
PRIMARY APC AND HAVE NOT RECEIVED A USER ID AND PASSWORD TO THE
TRACKING TOOL, CONTACT YOUR HL3 APC. HL3’S WILL CONSOLIDATE
REQUESTS AND PASS THEM HQMC PR (RFF) ASAP. RFF WILL REQUEST USER
ID’S AND PASSWORDS FROM CITI.
7. COMMANDS WITH UNITS THAT ARE DEPLOYED AND UNABLE TO VERIFY
RECEIPT SHOULD NOTIFY HQMC PR (RFF). RFF WILL TRACK THEIR PROGRESS.
8. THE TRANSITION DATE IS ALMOST UPON US. THE ACTIONS DETAILED IN
THIS MESSAGE MUST BECOME A PRIORITY. THIS INCLUDES TRACKING RECEIPT
VERIFICATION AND KEEPING ACCOUNT INFORMATION UP TO DATE.
ADDITIONALLY, CARDHOLDERS MUST NOTIFY THEIR APC IN THE EVENT A CARD
IS NOT RECEIVED BY 31 OCT.
9. RELEASE AUTHORIZED BY SES C. E. COOK, III, ASST DEPUTY
COMMANDANT, PROGRAMS AND RESOURCES DEPARTMENT.//