North Carolina

FY 2009 Low-Income Energy Programs
Federal | Utility | Charitable

Federal

LIHEAP Contact
Public Inquiries:1-800-662-7030 (Care Line)
Web Site: www.ncdhhs.gov/dss/energy/index.htm

Administering Agency Contacts
www.ncdhhs.gov/dss/local/

LIHEAP FY 2009 Funding
$123,242,605 - regular block grant
$9,285,889 - emergency contingency funds

LIHEAP Income Eligibility Level
Heating and Cooling: 110% Federal Poverty Level
Crisis: 150% Federal Poverty Level

LIHEAP FY 2008 Benefit
Heating: $600 max
Cooling: $300 max

LIHEAP Households Served (Estimate for FY 2007 Heating)
233,620

LIHEAP Program Dates
Heating: November 3 – November 14
Crisis: Year-round (Cooling is part of crisis)

Utility

Low-Income Energy Efficiency

Typical services for eligible customers include: sealing air leaks, installing insulation, replacing existing lighting with energy efficient bulbs and performing tune-ups and repairs to heating and cooling systems. For more information, to check if you are eligible to receive services, or to find the nearest service provider, call the N.C. Office of Economic Opportunity at (919) 715-5850 or visit
www.ncdhhs.gov/oeo/WAP/weather.htm

Emergency Charitable Assistance

Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.

Albemarle Electric Membership Corporation
Operation RoundUp
Customer donations provide funds for individuals and organizations. Examples of individual requests may include emergency medical care, heating system repair, or wheelchair purchase.
252-426-5735 or 1-800-215-9915
www.albemarle-emc.com/operationroundup.html

Cape Hatteras Electric
Roundup Program
Customer donations assist individuals and families who are suffering unusual or unexpected problems and are in grave need of assistance. Grants may be used to pay for shelter, clothing, food, health care, emergencies, and other humane needs. Grant limits are $1,000 per individual or $2,500 per family or non-profit organization per year.
252-995-5616 or 1-800-454-5616
www.chec.coop/billing.html

Carteret-Craven Electric Cooperative
Operation Roundup
Customer donations are placed in the Carteret-Craven Electric Foundation. The Foundation, governed by a volunteer Board of Directors reviews applications from groups requesting the funds. Individuals needing assistance apply through their local county Social Services Department who then screen the applications for Carteret-Craven.
252-727-2226
www.ccemc.com/Community%20Involvement/

Central Electric Membership Corporation
Member Cares
Member donations are used to help less fortunate members with their heating bills – regardless of the type of fuel they use. Money will be distributed by the Department of Social Services in the respective counties served by Central Electric.
919-774-4900 or 1-800-446-7752
www.centralelectriconline.com/pages/services.php#good

Dominion North Carolina Power
EnergyShare
A fuel assistance program that helps pay home heating bills for those in need living within the company's service area. It pays for any heating source: oil, gas, kerosene, wood, and electricity. It is a program of last resort for the elderly, the ill... for all who face financial hardships from unemployment or family crisis. Payments go directly to energy vendors on behalf of those helped.
1-888-667-3000, or email: rita_randolph@dom.com
www.dom.com/about/community/energyshare.jsp

Duke Power
1-800-777-9898

Share the Warmth
A heating bill assistance program funded by Duke Power customers and Duke Energy shareholders. The Duke Energy Foundation matches individual contributions, dollar-for-dollar up to $50, for a maximum corporate contribution of $500,000 annually. The funds may be used for the payment of heating costs, regardless of energy source.
Contact partner agencies.
www.duke-energy.com/community/programs/share-the-warmth.asp
Cooling Assistance Program
Funded by Duke Power and the Duke Energy Foundation, an annual contribution of $250,000 is spread among the counties within their service area. A specific agency (or agencies) is selected in each county to distribute the funds and to determine the criteria for family eligibility.
Contact partner agencies.
www.duke-energy.com/community/programs/cooling-assistance.asp
Fan-Heat Relief Program
The Duke Energy Foundation contributes $40,000 annually for the purchase of fans for senior citizens. Administered by the N.C. Department of Human Resources/Division of Aging.
Contact partner agencies.
www.duke-energy.com/community/programs/fan-heat-relief.asp

Fayetteville Public Works Commission
People Who Care
PWC customers provide donations that will be used to assist area residents in need with the payment of their electricity bills throughout the entire year. Funds are administered by the Cumberland County Salvation Army.
910-483-8119
www.faypwc.com/prog_projectwarmth.htm

Four County Electric Membership Corporation
Operation Round Up
Customer donations provide funds for necessities such as groceries, clothing, shelter, prescription drugs and medical care. Up to $2,000 can be awarded to individuals in crisis situations.
Burgaw 910-259-2361 or 1-888-368-7289
Elizabethtown 910-862-3551 or 1-888-368-7289
Rose Hill 910-289-4534 or 1-888-368-7289
www.fourcty.org/index.php?p=6&s=36

Haywood Electric Membership Corporation
Helping Each Member Cope
This program is designed to assist families or individuals experiencing hardships paying energy costs brought about by extreme weather conditions, decrease in household income, or who are experiencing unusual and/or unexpected crises beyond their control. Customer contributions are administered by the Department of Social Services.
828-452-6620
828-452-6686

Lumbee River Electric Membership Corporation
LREMC Cares
Member contributions are distributed to families who are experiencing a crisis with their electric bill as determined by local community service agencies. Community service agencies administer funds on a year-round basis (depending on fund availability). Recipients may receive up to $150 in assistance one time a year.
Cumberland: Fayetteville Urban Ministry 910-483-5944
Hoke: Dept. of Social Services 910-875-8725
Robeson: Robeson County Church & Community Services 910-738-5204
Scotland: Scotland County Church & Community Services 910-276-8330 www.lumbeeriver.com/energy_services/energy_assistance.aspx

Mecklenburg County Crisis Assistance Ministry
A partnership of the religious community, a gas and an electric utility, United Way and Mecklenburg County that addresses utility, food, and basic needs. Through a public-private partnership, Mecklenburg County and United Way provide most of the Ministry’s operating funds. Contributions are received from area congregations, the City of Charlotte, utilities, individuals, foundations, businesses and community organizations.
704-371-3000
www.crisisassistance.org/

Nashville Electric Service
Project Help
Provides emergency energy assistance to those who need it most. Project Help is administered by Big Brothers of Nashville, Inc. To find out if you qualify for energy assistance, call Customer Service at 615-736-6900.
www.nespower.com/energy_assistance.aspx

Piedmont Electric Membership Corporation
Project Helping Hand
Customer donations assist less fortunate customers during crisis situations.
Hillsborough Office, 919-732-2123
Roxboro Office, 336-599-0151
Caswell County, 336-421-6265 or

Piedmont Natural Gas
Share the Warmth
Piedmont matches contributions from customers and employees. Funds are used to help with any type of heating bill - gas, propane, oil, electricity, coal, kerosene or wood. The program is administered by local social service agencies.
www.piedmontng.com/itc/communityOutreach/shareTheWarmth

Progress Energy Carolinas
Energy Neighbor Fund
Receives support from employees, customers, churches and civic organizations for heating assistance. Employee and customer campaigns help raise funds for Project Share each fall, and the Progress Energy Foundation provides $250,000 in matching funds.
919-508-5400 (Raleigh area) or 1-800-452-2777 (outside Raleigh area)

Randolph Electric Membership Corporation
People Helping People
Member donations are given to REMC families and individuals that are in need of assistance.
1-800-672-8212
www.randolphemc.com/Products/people.asp

Surry-Yadkin Electric Membership Corporation
Round Up Program
Customer donations help individuals and families who may be facing a crisis situation. Losing a home to a fire, loss of a job, and medical and humane necessities are examples of crisis situations. Applications are available at the Surry-Yadkin EMC office in Dobson.
800-682-5903 or 336-386-8241
www.syemc.com/index.php?option=com_content&task=view&id=18&Itemid=38

Wake County
Warmth for Wake
Provides economic support to needy families and individuals to help them pay heating costs during the winter months. Funded entirely by contributions from private citizens, churches and other civic organizations.
919-212-7083 (Wake County Human Services)
919-781-7979 (North Carolina Bankers Association)
1- 800-662-7044
www.ncba.com/index.php?content=warmth

Wake Electric
Operation Round-Up^®
Households at 150 percent or less of poverty may be eligible for assistance with utility deposits and electric bills. Apply at local county department of social services.

Page Last Updated: October 22, 2008