The Knowledge Worker System (KWS) is a computer application designed to help "knowledge workers" (professionals who use information as their primary input and whose major products are distillations of that information) to capture and organize work activity information, and to learn, prioritize, and execute their tasks more efficiently and effectively. KWS integrates methods and technologies from the disciplines of information management, workflow, work scheduling, software agent, and work measurement into a "Performance Support Environment." KWS enhances productivity by delivering task-specific information as needed, and by associating all automated tools, software agents, and multimedia document references needed to complete a specific task.
KWS is "groupware" designed for use by collaborative workgroups. Processes can be assigned across organizations to support matrixed management. Knowledge workers can assign tasks to themselves, to other knowledge workers, or to a group of knowledge workers. KWS improves workgroup coordination by allowing knowledge workers to retrieve and update milestones, task completion, and priority status information. |
Problem