Volunteers who are transient or unreliable can hinder the efficiency and morale of nonprofit programs. A structured process of volunteer management can help programs select and retain quality volunteers. This practice suggests program officers have volunteers fill out applications and supply references, interview for specific positions, and sign an informal agreement that lists the volunteer's responsibilities and guidelines for behavior. Retention of volunteers is encouraged by offering them continued opportunities for training, and regularly recognizing their efforts.

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The Resource Center is your one-stop shop for online tools and training resources to strengthen your volunteer or service program. Sponsored by the Corporation for National and Community Service and administered by ETR Associates, The Resource Center is the central point for:

• Sharing training and technical assistance information among the Corporation's National Service programs
• Sharing information with potential grantees to help them apply for Corporation resources
• Providing technical assistance to any organization using volunteers to strengthen local communities