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Crisis and Emergency Risk Communication Course (CERC)

NEW! The next in-person training session will be held in Atlanta, Georgia on Tuesday, February 17, 2009. Training will be held at CDC's Roybal Campus in the Global Communications Center (Main Campus, Bldg. 19), Rooms 256/257, from 9:00 a.m. to 5:00 p.m. The course is free. CDC employees may register on the HHS Learning Portal. External persons interested in attending should send an email to CERCinfo@cdc.gov.

In-person Training

This is a fast-paced, interactive course that gives participants essential knowledge and tools to navigate the harsh realities of communicating to the public, media, partners and stakeholders during an intense public health emergency, including terrorism.

The course consists of self-contained modules that can be arranged to meet the crisis communication training needs of distinct groups (e.g., public health professionals, medical and health professionals, first responders, community and civic leaders as well as volunteer organizations) at the local, state and federal levels.

Module topics include:

  • Pre-event, Event and Post-event Communication Planning
  • Psychology and use of Risk Communication Principles in a Crisis
  • Working with the Media in a Crisis
  • Spokesperson Trust and Credibility in an Emergency
  • Crisis Communication Plans and the 9 Steps of Response
  • Media and Public Health law
  • Messages and Audiences Needs in a Crisis
  • Bioterrorism and Emergency Risk Communication
  • Meeting Partner and Stakeholders Needs
  • Roles and Responsibilities in the Official Response
  • Human Resource Management for Communicators in a Crisis

 

  • Page last updated October 1, 2008
  • Content source: CDC Office of Enterprise Communication
Contact Us:
  • Centers for Disease Control and Prevention
    1600 Clifton Rd
    Atlanta, GA 30333
  • 800-CDC-INFO
    (800-232-4636)
    TTY: (888) 232-6348
    24 Hours/Every Day
  • cdcinfo@cdc.gov
USA.gov: The U.S. Government's Official Web PortalDepartment of Health and Human Services
Centers for Disease Control and Prevention   1600 Clifton Rd. Atlanta, GA 30333, USA
800-CDC-INFO (800-232-4636) TTY: (888) 232-6348, 24 Hours/Every Day - cdcinfo@cdc.gov

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