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| Our commitment... |
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| To You |
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We are committed to providing world-class healthcare for all of our patients. Please take
a moment to learn more about what we do and how well we are doing it. We welcome your ideas
and look forward to working together to improve health and fitness in our community.
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| To Timeliness |
- For emergency care, our Emergency Room is open 24 hours every day.
- For urgent care, you should be seen within 24 hours of your call (Walter Reed's average is less than 24 hours)
- For primary care, your appointment should be within 7 days (For Prime enrollees, WR meets this standard)*
- For specialty care your appointment should be within 30 days (For Prime enrollees, WR meets this standard)*
- Once you arrive at the clinic, you should be seen within 30 minutes (At Walter Reed, 74% of patients are seen within 30 minutes).
- For wellness visits, you should be seen within 30 days (For Prime enrollees, WR meets this standard)*
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* Active duty and CHAMPUS eligible may enroll by calling 888-999-5195.
We are committed to continuing to serve our Medicare eligible beneficiaries.
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| To Wellness |
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We want you to stay healthy or to be healthier than you are now! We offer more than 40
patient education classes. Ask your health care provider for schedules and information.
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| To Service |
For more information, visit our web page.
We are here to serve -- Caring Beyond the Call of Duty
Call our Patient Service Center on TRICARE or civilian care issues 202-782-4393
Call our Patient Advocacy Service on customer satisfaction issues 202-782-6866
Call our Tricare Service Center on TRICARE issues (toll-free) 888-999-5195
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| To Excellence |
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Our hospital is proud to be fully accredited by the Joint Commission on the Accreditation of
Healthcare Organizations (JCAHO). This national organization conducts hospital surveys every
three (3) years to rate how well hospitals are providing healthcare. Here are some JCAHO scores
and other measures which demonstrate our excellence.
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| Measures of Excellence |
Our Score |
National Average |
Overall JCAHO Score
(0 is lowest; 100 is highest) |
92** |
92 |
Credentialing:
Certifying that healthcare professionals are licensed and qualified to provide care |
1 |
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Competence Assessment:
Documenting the training of non-credentialed staff |
1 |
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Infection Control:
Monitoring the rate of hospital infections and taking measures to minimize their occurrence |
1 |
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Nursing:
Assuring that patients receive the highest quality nursing care and services |
1 |
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Percentage of Board-Certified Staff Physicians:
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| MAJs |
96% |
| LTCs |
98% |
| COLs |
99% |
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82% |
| Percentage of Registered Nurses with a Bachelor of Science Degree in Nursing |
91% |
34% |
| Overall satisfaction with medical care at Walter Reed (0 is lowest; 7 is highest) |
6.26 |
5.00 |
Ease of making a phone appointment to Walter Reed
(0 is lowest; 5 is highest) |
3.92 |
3.74 |
Satisfaction with waiting time at Walter Reed clinics before seeing your health care provider
(0 is lowest; 5 is highest) |
3.79 |
3.64 |
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