The MMA Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS.

Bulletin Board 

• January 8, 2009 - Notification of State File Processing Suspension

As of Friday, January 9, 2009 at 6:00 p.m., CMS will experience a temporary delay in processing of State MMA files. Processing is expected to resume Monday, January 12, 2009 at 6:00 a.m.  This delay is the result of MARx end-of-month processing. As a result of this delay, beneficiaries who would have been newly deemed for the low-income subsidy deeming and/or auto/facilitated enrolled during this time and that would have appeared on the January 11, 2009 TRR will instead be transmitted on January 18, 2009 TRR.  However, starting Tuesday, January 13, 2009, data will be available in CMS' systems, and plans may use the Integrated User Interface (IUI) or Batch Eligibility Query (BEQ) to access them.

Please direct questions or concerns to the MMA Help Desk at mmahelp@cms.hhs.gov or 1-800-927-8069.

• December 29, 2008 - January Full-Dual File for MA Organizations and Cost Plans

Please review the MA Full Dual File Notification memo in the Downloads section below for details regarding the January MA Full-Dual File. The file is scheduled for transmission on or about Saturday, January 3, 2009.

• December 26, 2008 - File submission cutoff for the February payment month is January 9, 2009

As a reminder, the cutoff for Plan enrollment submissions for the February payment month is Friday, January 9, 2009. CMS strongly encourages Plans to submit transactions for the February payment cycle early and often. Transactions are being processed daily and CMS recommends that Plans not wait until the cutoff date to transmit their enrollment files. Plans should submit batches of enrollment transactions daily if possible.

Please note that requests to process batch retro files must be received by 12:00 noon (ET) on Wednesday, January 7, 2009, to be considered by your DPO representative.

Enrollment and Eligibility System Production Calendar

• NEW! (December 30, 2008) - The MMA Production Schedule for 2009 has been updated. A text and color version of the calendar is available for Plans to review in the Downloads section below.

Planned Outages

• January 9, 2009 - IACS Weekly System Maintenance

The IACS System will be unavailable Saturday, January 10th from 5 AM to 1 PM ET due to system maintenance. Additional IACS System maintenance is scheduled for Saturday, January 31st from 9 AM to 3 PM ET. The IACS Community Administration Interface will be unavailable Saturday, January 16th due to system maintenance.

• Due to updates of the CMS search engine the MMA Advanced Search option located in the Related Links Inside CMS section will not be functional for a period of time. CMS intends to have the function available by early January. Pending the completion of the upgrade we have removed the MMA Advanced Search link from the MMA portal. Please direct questions or concerns to the MMA Help Desk.

Regularly Scheduled Maintenance

As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance.

If there are any questions please contact the MMA Help Desk at 1-800-927-8069.

• IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.
• GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.

Contacting the MMA Help Desk

Phone: 1-800-927-8069
Email: mmahelp@cms.hhs.gov
Hours of Operation: M-F 6 a.m. to 9 p.m. EST.

 

Downloads
MA Full Dual File Notification, December 29, 2008 [PDF, 26KB] MMA Help Desk FAQ Sheet 525, December 1, 2008 [PDF, 64KB] Enrollment and Eligibility System Production Calendar for 2009 (Color-Coded), December 30, 2008 [PDF, 31KB] Enrollment and Eligibility System Production Calendar for 2009 (Text Format), December 30, 2008 [PDF, 16KB]
Related Links Inside CMS
There are no Related Links Inside CMS
Related Links Outside CMS
There are no Related Links Outside CMS

 

Page Last Modified: 01/08/2009 3:32:29 PM
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