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This page contains learning resources for Medicare contractors. Technical Support Contractor The Technical Support Contractor (TSC), Flashpoint Internet Solutions, is available to assist Medicare contractors. Per The Medicare Contractor Beneficiary and Provider Communications Manual, Chapter 3, § 20.1.1 and The Medicare Contractor Beneficiary and Provider Communications Manual, Chapter 6, § 30.2.2 the TSC coordinates the following telecommunications services: - Toll Free Service – Add, delete, or move toll free telephone numbers.
- Bandwidth changes – Add, delete, or modify circuits and trunk groups.
- Service Outage Support – After the contact center files and incident report with the FTS service provider, TSC personnel are available to answer technical questions and help coordinate timely restoration.
- Toll Free Number Routing – Create, modify, and activate toll free routing plans supporting normal service routing, major outages, and disaster recovery.
Information and Education Resources for Medicare Fee-for-Service (FFS) Providers The Power Point Slide Presentation under the downloads section (including talking points for the speaker) has been developed to assist Contractor/CMS staff when they give talks to provider audiences about Medicare information and education resources. The presentation can be edited to meet the needs of your audience. The first and last slides should be edited to include the speaker's name and title. Technical Support Contractor For information on the the Technical Support Contractor (TSC), currently Flashpoint Internet Solutions, please see the downloads section below.
Page Last Modified: 12/24/2008 10:28:47 AM
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