US Army Corps of Engineers Vicksburg District External Customer Satisfaction Survey

The Vicksburg District is committed to improving our services to you and would like to know how well we are doing. Please rate your Level of Satisfaction with our performance over the past year for activities in a primary service area. Your straightforward answers will help us to identify areas needing improvement. 5 means that you are extremely pleased with the product or service that you received. 3 means that you are somewhat pleased. 2 means you are dissatisfied with the item. Thank you for your time and comments. Please use the pull-down menus to indicate which specific District office and project area that you interface with primarily. Primary Office Executive Office Construction Division Contracting Office Office of Counsel Engineering Division Equal Employment Opportunity Office Information Management Office Internal Review Office Logistics Management Office Operations Division Planning,Programs,and Project Mgmt Division Public Affairs Office Real Estate Division Resource Management Office Safety adn Occupational Health Office Security and Law Enforcement Office Small and Disadvantaged Business Utilization Other Primary Service Area Hydropower Water Supply Support for Others Environment Emergency Operations Flood Damage Reduction Navigation Recreation Other If Other please specify: Phase of Project Reconnaissance/Feasibility Pre-construction_Engineering_and_Design Construction Operations_and_Maintenance Facility User Visitor_at_Site Other If Other please specify: Level of satisfaction 1. Seeks your requirements, priorities, and expectations and incorporates them into their service 2. Manages your projects/programs effectively 3. Treats you as an important member of the team 4. Solicits, listens to, and resolves your concerns 5. Provides timely service/products 6. Delivers quality products/services 7. Delivers products/services at a reasonable cost 8 Is flexible in responding to your needs 9. Keeps you informed 10. Would be your choice for future products/services 11. Courtesy of our employees 12. Knowledge and reliability of employees 13. Points of contact well-defined 14. Clarity of forms, publications, process descriptions, advice and correspondence. 15 Overall satisfaction 16 Did you feel like you were an informed and involved team participant? Yes No What are your requirements of us listed in the order of priority ( No. 1 being the highest)? 1 2 3 4 5 Comments/Suggestions for Improvement While the following information is not required, specifying the project would be helpful Your Name Corps project/program number Corps POC Your e-mail address Your company name Your office telephone number Would you like us to contact you? Yes No