Loan Balance FAQ
This page answers questions about the loan balance – figuring out what the actual balance is and/or why it is different from expected.
The questions are listed first. For the answer to a question, click on that question.
- My balance is not correct. What should I do?
- How much do I owe?
- How did my loan amount double?
- Why did my loan default?
Other pages in this site have FAQs on other subjects:
- What's the Ombudsman?
- What are some issues with payment?
- How do I resolve a problem with my loan?
- What do I do if I didn't get fair treatment?
- What's this loan about?
My balance is not correct. What should I do?
If you believe your account balance is wrong, ask your loan servicer for a statement that shows all payments made on your student loan account. For more information, see About Your Loan.
How much do I owe?
You can use this site to help you find answers about your student loan. To learn more about account balance information, see About Your Loan.
How did my loan amount double?
You can use this site to help you find answers about your student loan. To learn more about account balance information, see About Your Loan.
Why did my loan default?
Your loan is in default if you have not made payments for 270 days (if you make monthly payments) or 330 days (if your payments are less frequent). Student loan default is a very serious situation that requires your immediate attention. Never ignore any delinquency notices you receive from your loan servicer. To learn more about default and the options available to you, see Loan Default.
