We invite you to use Sandia’s online process when applying for employment. While our online system provides a convenient way to submit your application and resume to Sandia, like many others, it can be sensitive to different computer configurations and browsers. Generally, our online process works best if you are using Internet Explorer as your browser and if your cache memory is as clean as possible.
In the event that you encounter difficulties using the system, below are some helpful tips. If problems persist, please contact one of our Human Resources (HR) Communications and Support staff via the contact information below.
Website Maintenance
Sandia’s corporate employment website is offline for maintenance every Tuesday evening between 8 p.m. and 12 a.m. MST. During this time, users will be unable to access the website.
Web Browsers
Internet Explorer is the best browser to use while visiting the corporate employment website. If you receive an error message, try closing your browser completely, reopening your browser, and trying to access the website again.
In addition, for optimal performance, the cache memory (temporary Internet files) should be as clean as possible.
Windows Users
To clean your cache memory in Internet Explorer:
- Select Internet Options from the Tools menu.
- Under the Temporary Internet files section,
- Click on Delete Cookies.
- Click on Delete Files.
- Click on the Delete Offline Content box.
To clean your cache memory in Netscape Navigator:
- Select Preferences from the Edit menu.
- Double-click on the Privacy & Security category on the left.
- Select Cookies.
- Click on View Stored Cookies.
- Click on Remove All Cookies.
- Double-click on the Advanced category on the left.
- Select Cache.
- Click on Clear Memory Cache.
- Click on Clear Disk Cache.
Macintosh Users
To clean your cache memory in Safari:
- Choose Empty Cache from the Safari menu.
- Click on Empty.
To clean your cache memory in Firefox:
- From the Firefox menu, select Preferences » Advanced » Network.
- Click on Clear Now.
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Attaching Resumes
If you experience difficulty while attaching a resume file, please make sure that your resume is in one of the following formats, as these are the only formats that our system accepts:
- .doc (Microsoft Word)
- .pdf (Adobe Acrobat)
- .txt (ASCII text)
- .rtf (rich text)
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Contacting HR Communications and Support
If you encounter errors or difficulties when using the online Sandia Careers web application, follow the steps outlined above. However, if the problem persists, please contact one of our HR Communications and Support staff: Mike Kline or Colin Scroggins.
Please be ready to answer the following questions so that the support staff can quickly determine the best course of action:
- What e-mail address did you use when registering on the website?
- What browser and which version are you using?
- Are you using a Mac or a PC? If you have a Mac, which OS are you using?
- What is the job reference number for the job posting that you were trying to apply for?
- Have you previously applied successfully for other jobs at Sandia National Laboratories?
- What type of connection do you use (dial-up, DSL, etc.)?
- What is your computer’s IP address?
Windows Users
- Click on Start » Programs » Accessories.
- Select the Command Prompt.
- At the command prompt, type “ipconfig” without the quotation marks.
- You will see a line that says IP Address.
Macintosh Users
- From the apple menu, select System Preferences, and click on the Network control panel.
- From the Show pull-down menu, select Built-in Ethernet, and click on the TCP/IP tab.
- You will see a line that says IP Address.
- What dates and times did you attempt to apply?
- Did you receive an error message? If so, what did it say? At what point in the process did you see the message (e.g., after clicking on Submit)? Or did the system simply boot you out?
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