Known Problems

If a series title has an initial article (A, The, An. etc.), hyperlink searches in the "Full Record" display do not retrieve correct records.

Reported to vendor -- pending

Cut and paste the title, without the initial article, into a new search box (with "title" search selected) on the "Basic Search" screen.

Quoted phrases are searched correctly. However:

1. the Search for: box in the Quick Search option at the bottom of the Titles list is blank;
2. if the user chooses to Edit these searches in Search History, the resulting Search for: box is also blank.

Either re-key the search term, or copy-and-paste the quoted phrase from the "You searched:" text at the top of the Titles list or from the Search History display.

A blank title list can result following certain Call Number Browse searches. Most often this will occur after (a) doing a call number browse search, then (b) displaying a single record from the title list, and then (c) re-executing the search from Search History.

In Search History, select the record number for the search in the Edit column, then re-execute the search from the Basic Search screen.

When emailing records containing non-Roman (unicode) characters or any diacritic marks, the email received will not contain the entire line of text containing that string of text. Records with no diacritic marks will be emailed in tact.

Use the Print or Save functions, instead, to get copies of records you retrieve in your searches of the catalog.

When attempting to save records in MARC format, users get a message that says Your Email request failed!, even though they are saving, not emailing.

1. use a different version of browser.
2. save MARC records using a Z39.50 client.
   See Frequently Asked Question #12 for more information

System fails to Print or Email records if the total number on one screen exceeds 75.

The Library has reduced the maximum number of records that can be saved from 100 to 75 until the problem is resolved.

Every time a search result is re-sorted, the system adds another, spurious entry to the History list of searches, as if the search had actually been run multiple times. That is, if the results for a search on "tax reform" were re-sorted 3 times, "tax reform" would appear in Search History 4 times -- once for the original search, 3 times for each re-sort.

None. The additional entries just make the Search History list that much longer.

If the Titles List results of a Subject or Author Browse are re-sorted two or more times in succession (e.g., sorting the set by Date Descending, then re-sorting again by Title), the following problems occur:

1. The "You searched=" text at the top of the screen, and each entry in Search History, will read "Simple Search" rather than "Subject" or "Author/Creator".
2. Attempts to Edit an entry in Search History having the spurious "Simple Search" text will re-execute the search, but not allow editing.
3. Attempts to re-execute the original search will usually result in a "Search failed" condition.

Avoid doing two or more successive re-sorts of Titles Lists after Subject or Author Browse searches. If you need to resort the set more than once: (1) perform the first sort, (2) view at least one bibliographic record, (3) return to the Titles List and perform the second sort.

When using "Add Limits to Search Results," you select one limit (e.g., "Language=English") and apply it, then immediately, you select the "Add Limits to Search Results" function again to apply another limit (e.g., "Type of material=Book"), the second limit will return a completely blank Titles List.

Either:
1. Set all desired limits at one time, then apply them as a group, or
2. Apply the first limit, display at least one bibliographic record, then apply the next limit.

When you try to display a MARC record (MARC Tags view) AND there is a 505 Contents Note that is larger than 2000 characters, the display times out.

None. The MARC Tags view will not be available. Use other views.

Users of AOL Explorer do not have access to all the functionality in the LC Online Catalog. For example, AOL Explorer users receive the message "no entries found" when there are records in the LC Database, or users cannot view individual titles in search results or select an option from the drop-down menu in order to save, print or email records. AOL Explorer is not one of the browsers that is supported by the Library's software vendor.

There is an option in AOL to go to the "Start" button to launch Internet Explorer. IE is a supported browser, as are Firefox and Netscape.