Contacts for Your Loans and Grants

Who do I contact if my lender or lender servicer has closed?
You can contact the guaranty agency that is listed for additional information about your loan.

Who do I contact if the guaranty agency is closed?
Staff at the U.S. Department of Education's Federal Student Aid Information Center will take your information and forward it to the appropriate parties for research and a response.  You can contact them at 1-800-4-FED-AID or TDD 1-800-730-8913.

Who do I contact if the school is closed?
Staff at the U.S. Department of Education's Federal Student Aid Information Center will take your information and forward it to the appropriate parties for research and a response.  You can contact them at 1-800-4-FED-AID or TDD 1-800-730-8913.

Who do I contact if the wrong school is listed?
If the loan is a Federal Direct Stafford loan, you can contact the Direct Loan Servicing Center. For all other Stafford loans you can contact the guaranty agency that is listed for your loan. If the loan is a Perkins loan, staff at the U.S. Department of Education's Federal Student Aid Information Center will take your information and forward it to the appropriate parties for research and a response. You can contact them at 1-800-4-FED-AID or TDD 1-800-730-8913.

Who do I contact if my Grant information is incorrect?
You will need to contact the financial aid office of the school that awarded you the grant.

It indicates that I should contact the Debt Collection Service. What is that?
The Debt Collection Service (DCS) is an office of the U.S. Department of Education. Loans can be serviced there for borrowers who enter into default if a school closes or if a guaranty agency closes.
You can contact DCS at:

• 1-800-621-3115, 8 a.m. to 8 p.m. eastern time
• Debt Collection Service, U.S. Department of Education, 7th and D Streets SW, Room 5118, Washington DC 20202.