Protecting Consumers

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Click Here for a Consumer Complaint Form en Español

Attorney General Lisa Madigan’s Consumer Protection Division protects Illinois consumers and businesses victimized by fraud, deception, and unfair business practices. The work of the Division is carried out by the following bureaus: Consumer Fraud Bureau, Charitable Trust Bureau, Franchise Bureau, Health Care Bureau, and Veterans Rights Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the Attorney General’s Office will do it’s best to assist you, the Attorney General’s Office is prohibited from representing citizens privately. If you need a lawyer, please see our list of legal aid referrals or the Illinois State Bar Association.

Law enforcement actions are taken by the Attorney General to protect the public good and to ensure a fair market place. Read about major Attorney General Consumer Protection cases on the settlements page.

An important part of the Division’s work is to provide Illinois citizens with the information necessary to avoid becoming victims of consumer fraud and to aid in making wise purchasing decisions. Our website contains a number of fact sheets, news releases and links to other consumer-related sites.

The Division also advocates on behalf of Illinois citizens by holding hearings, drafting reports and legislation on emerging consumer issues.

More Consumer related Information and Documents:

• Identity Theft Hotline
• Agriculture
• Brochures and Pamphlets
• AG Consumer Issue of the Month Archives
• Consumer Complaints: How to File a Consumer Complaint
• Publications main page
• Consumer Related Links
• Disaster Recovery
• Do Not Call Registry
• Gas Prices (updated 9/1/05)
• Health Care Assistance
• High Tech Crimes/Internet Safety
• How to Obtain a Free Credit Report
• Legal Assistance Referrals
• Home Owner Rights
• Home Owner Rights En Español
• Mortgage Lending Guide (PDF)
• Mortgage Loan Tips (PDF)
• Mortgage Loan Product Worksheet (PDF)
• Prescription Drugs in Illinois
• Product Recalls
• Office of the Illinois Attorney General Programs and Services
• Settlements
• Social Security Number Protection Task Force Report 2008
• Sorbates Settlement Information
• Television Service: Understanding Your Rights (PDF)
• Truth in Auto Financing Brochure (PDF)
• Tobacco

Consumer Fraud Hotlines

Spanish Language Toll Free Hotline: 1-866-310-8398