| NFIP Telephone Center |
| 800-427-4661 |
Answers general flood insurance and claims questions for WYO companies. |
| 800-427-5593 |
TDD |
| FloodSmart Call Center |
| 888-435-6637 |
Responds to questions from consumers who would like a referral to an insurance agent or
want to receive a flood insurance information package. |
| 888-786-7693 |
Assists insurance agents who want to sign up for FloodSmart's agent referral program. |
| NFIP Direct Servicing Agent/Customer Service |
| 800-638-6620 |
Answers policy-related questions from independent agents and policyholders who have
policies written by independent agents. |
| 800-767-4341 |
Answers claims-related questions from independent agents and policyholders who have
policies written by independent agents. |
| FEMA Map Assistance Center |
| 877-336-2627 |
Provides information about flood hazard maps and map changes that remove a property
from the floodplain (LOMAs, LOMRs, LOMCs). |
| Map Service Center/FEMA Map Store |
| 800-358-9616 |
Provides basic mapping information research (e.g., map panel, effective date, community
number) and distributes flood maps and Flood Insurance Studies, the Flood
Insurance Manual, and Community Status Book. |
| FEMA Distribution Center |
| 800-480-2520 |
Distributes free NFIP forms and public awareness materials. |
| 301-497-6378 |
Fax |
| Lender Information |
| 800-611-6125 |
Responds to questions from lenders about NFIP policies and lending requirements. |
| Disaster Assistance |
| 800-621-3362 |
Assists flood victims in applying for disaster assistance or checking the status of their disaster
assistance claim. |
