Submitting MIP Support Requests
Please submit questions and issues resulting from working with the MIP (including WISE or the
DFIRM tools) to MIPHelp@mapmodteam.com. You
can also reach the MIP Help Desk by calling 1-877-FEMA-MAP. Business hours for the MIP
Help Desk are 8 a.m. 5 p.m. East Coast time. You will receive a response within 24 hours
of your submission, Monday - Friday. E-mails or phone messages received over the weekend
will receive a response the next business day.
When submitting questions and issues, please include the following information to expedite
response time:
All support requests should include:
- Contact information, including your name, company, and phone number
- Within the subject field, please identify your issue as being related to the DFIRM
Tools, WISE or MIP Workflow. If you are having connection issues loading any of the tools, please
note “Connection Issue”
General MIP support requests:
- Include your Project ID and MIP Username
- Details specific to your request including whether it is a password issue,
dropped connection, printing issue or issues with a specific project
DFIRM Tools support requests:
- Details specific to your issue, including whether it is a password issue,
dropped connection, printing issue or issues with a specific tool.
- Details specific to when and how the issue occurred including what process steps
were taken, when the error occurred in the process, what the user attempted to do to work around
the issue.
- JTX job number
- DFIRM ID
- Server number
WISE support requests:
- The module within WISE that you are having a problem with
- Name of the specific tool or menu that you are having a problem with
- Details specific to your issue, including whether it is a password issue, dropped connection, printing issue or issues with a specific WISE module
- Details specific to when and how the issue occurred including what process steps were taken
- Name and filepath location of the project