Submitting MIP Support Requests

Please submit questions and issues resulting from working with the MIP (including WISE or the DFIRM tools) to MIPHelp@mapmodteam.com.  You can also reach the MIP Help Desk by calling 1-877-FEMA-MAP.  Business hours for the MIP Help Desk are 8 a.m. – 5 p.m. East Coast time.  You will receive a response within 24 hours of your submission, Monday - Friday.  E-mails or phone messages received over the weekend will receive a response the next business day.

When submitting questions and issues, please include the following information to expedite response time:

All support requests should include:

• Contact information, including your name, company, and phone number
• Within the subject field, please identify your issue as being related to the DFIRM Tools, WISE or MIP Workflow. If you are having connection issues loading any of the tools, please note “Connection Issue”

General MIP support requests:

• Include your Project ID and MIP Username
• Details specific to your request including whether it is a password issue, dropped connection, printing issue or issues with a specific project

DFIRM Tools support requests:

• Details specific to your issue, including whether it is a password issue, dropped connection, printing issue or issues with a specific tool.
• Details specific to when and how the issue occurred including what process steps were taken, when the error occurred in the process, what the user attempted to do to work around the issue.
• JTX job number
• DFIRM ID
• Server number

WISE support requests:

• The module within WISE that you are having a problem with
• Name of the specific tool or menu that you are having a problem with
• Details specific to your issue, including whether it is a password issue, dropped connection, printing issue or issues with a specific WISE module
• Details specific to when and how the issue occurred including what process steps were taken
• Name and filepath location of the project