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Disaster Field Training Operations

DF-437: A Foundation for Customer Service at FEMA: Doing the Right Thing

Purpose of Course:

N/A

Course Objectives:

At the completion of this course, participants will be able to:

  • Increase awareness of values that support our culture of doing the right thing for both internal and external customers.
  • Emphasize the importance of providing both the desired end product and high quality customer service.

Target Audience:

The target audience for this course is all FEMA Employees.

Approximate Time:

4 Hours.

Pre-requisite:

N/A

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