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Disaster Field Training Operations

DF-402: Telephone Skills for Disaster Staff

Purpose of Course:

N/A

Course Objectives:

At the completion of this course, students will be able to:

  • Identify the appropriate procedures for answering telephone calls.
  • Use active listening techniques when communicating with callers.

Target Audience:

The target audience for this training includes all staff who answer telephones in the Disaster Field Office (DFO).

Approximate Time:

2 Hours.

Pre-requisite:

N/A

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