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Disaster Field Training Operations

DF-315: Dealing with Difficult People

Purpose of Course:

N/A

Course Objectives:

The objectives of this course are to enable participants to:

  • Identify behaviors of difficult people.
  • Use different techniques for handling difficult people.
  • Explain the differences in difficult people and crisis situations.
  • Prepare to reduce the chances of becoming the difficult person.

Target Audience:

  • The target audience for this training is supervisors and other employees assigned to a Joint Field Office and other disaster facilities.

Approximate Time:

2 hours

Pre-requisite:

N/A

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