This course has been designed to provide Individual Assistance personnel with information and procedures to enable them to access and use the Web Applicant Inquiry (Intranet Web Applicant Inquiry/Update) to help applicants through the recovery process.
By the end of this course participants will be able to:
- Demonstrate how to access the Web Applicant Inquiry, search for resources, and log out
- Demonstrate how to use the Rental Resources database
- Describe the primary information within the Summary Frame, tabs, and subtabs
- Describe how to use Events History and imaging
- Demonstrate how to add a comment or contact in an applicant's record
- Explain how to update information
The target audience may include all personnel assigned to the AI section; it may also include all FEMA personnel and partners.
5 hours
There are no pre-course recommendations for this course.
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