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Disaster Field Training Operations

DF-112: IHP Applicant Services

Purpose of Course:

This course is to educate the frontline JFO Applicant Services staff to provide advice, counsel and assistance in line with the standardized process.

Course Objectives:

  • Identify the position of Applicant Services Program Specialist
  • Demonstrate a working knowledge of Individual Assistance (IA) programs.
  • Explain the disaster Assistance Programs
  • Explain the Disaster Assistance Process and the sequence of Delivery
  • Describe the qualities required to provide to disaster applicants professional service that is timely and appropriate, and that demonstrates effective interactive communication skills

Target Audience:

The target audience may include all Applicant Services Program Specialists, Applicant Services Team Leaders, and Housing Group Supervisors. It may also include all FEMA personnel and partners.

Approximate Time:

3.5 Hours.

Pre-requisite:

The following are suggested but not required:

  • Introduction to IA - Course DF-103
  • Web Applicant Inquiry - Course DF-116
  • Using the IA Toolbox - Course DF-321

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