This course is to educate the frontline JFO Applicant Services staff to provide advice, counsel and assistance in line with the standardized process.
- Identify the position of Applicant Services Program Specialist
- Demonstrate a working knowledge of Individual Assistance (IA) programs.
- Explain the disaster Assistance Programs
- Explain the Disaster Assistance Process and the sequence of Delivery
- Describe the qualities required to provide to disaster applicants professional service that is timely and appropriate, and that demonstrates effective interactive communication skills
The target audience may include all Applicant Services Program Specialists, Applicant Services Team Leaders, and Housing Group Supervisors. It may also include all FEMA personnel and partners.
3.5 Hours.
The following are suggested but not required:
- Introduction to IA - Course DF-103
- Web Applicant Inquiry - Course DF-116
- Using the IA Toolbox - Course DF-321
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