Our emergency number, answers 24
hours a day, every day. Use this number to report emergencies, including: power outages, downed
wires, accidents involving utility poles or power lines, or any other hazardous situation.
If ElectriCall® answers, you can immediately report a power outage by following the
easy steps.
Please don't use the emergency number for general customer-service questions. Those questions
should be directed to 412-393-7100.
Customer Service
- 412-393-7100
Our Customer Service Agents are available Monday through Friday from 8:00 a.m. to 5:00 p.m. ElectriCall® can answer routine questions 24 hours a day, seven days a week
when you call from either a rotary or touch-tone telephone. Just have your
13-digit Duquesne Light account number handy. ElectriCall® will guide
you through a series of easy-to-follow steps to get the information you want.
Download EZ-Route
Credit and Collection Department
Residential Customers
412-393-7200
Commercial Customers
412-393-7280
Credit Applications
412-393-7290
Customer Choice Hotline
- 412-393-7100 or 888-393-7100
Information for customers participating in the customer choice pilot program, and for those who
want information on retail electric competition.
