If you are a Department of the Army civilian employee, press 1 now.

If you are a DCMA civilian employee, press 2 now. 

If you are an Army Uniformed Service Member seeking answers to questions about the Thrift Savings Plan, press 3 now.  Thank you!

Welcome to the ABC-C, Army Benefits Center-Civilian!  For fast, easy transactions, visit our website at https://www.abc.army.mil.

For information on our Customer Service Survey, press 1

To access the Benefits and Entitlements Services System, press 2

For current Army or DCMA civilian employees, or separated employees within the last 180 days, press 1.

If you are a retired Army serviced employee or if you are the survivor of an employee, who retired from Army civilian service for more than 180 days, press 2.

If you are seeking Temporary Continuation of Coverage under FEHB, press 3.

You will use your Social Security Number (SSN) and PIN (2-digit month and 2-digit year of your birth) to access your records.

To enter your Social Security Number and PIN, press 1

If you have forgotten your PIN, press 2

Please enter your SSN.

Please enter your six-digit PIN. 

Please hold while we verify this information.

To change your PIN, press 1; to continue, press 2.

The current duty phone number on file for you is ____. If this is correct, press 1, otherwise press 2.

If you would like to speak directly to a Benefits Counselor press 0 now, otherwise for automated assistance on Federal Health Benefits, press 1; for Retirement, press 2; for Thrift Savings Plan, press 3, for Federal Employees Group Life Insurance, press 4; to request a faxed document, press 6; to exit the system, press 9.

- Federal Employees’ Health Benefits (Option 1): To conduct FEHB business transactions, you will need the enrollment code of the health plan of your choice.  You will find this code in the FEHB plan guide.  Carriers may restrict enrollment based on geographic location.  Ensure you meet requirements by consulting the brochure or by calling the telephone number indicated in the carrier's brochure.  Enrollments for self and family coverage or enrollments in which you or eligible family members have group health insurance coverage other than the FEHB plan in which you are enrolling, may only be processed Monday through Friday between the hours of 6:00 am and 6:00 pm CT.  In addition, you will need each family member's SSN and the date of birth.  If you or an eligible family member have other group health insurance, you will need the name of the group health insurance and the policy holder.

For general FEHB information by FAX-Back, press 1

For personal FEHB information, press 2

To elect new employee coverage, press 3

To change from Self and Family to Self-Only without changing your health plan, press 4

To make an Open Season change or election, press 5

To cancel your FEHB change or election, press 6

To make a non-Open Season change or election, press 7

To obtain a FAXed copy of your most recent SF 2809, press 8

To change your participation in the Premium Conversion program, press 0 for a Counselor.

          To return to the previous menu, press 9

- Retirement (Option 2):

For general retirement information by FAX-Back, press 1

For personal retirement information, press 2

(You may obtain the date you are first eligible to retire for a voluntary retirement in the personal information area.)

For retirement estimate, press 3:  (The annuity estimates are for planning purposes only and do not represent the final computation which OPM will give you.)

For a pre-calculated voluntary retirement estimate, press 1

For a real time/on line estimate, press 2

For a TSP monthly annuity estimate, press 3

To transfer to a Benefits Counselor, press 0

To return to the previous menu, press 9

- Thrift Savings Plan (Option 3):

For personal program information, press 1

          For current contributions, press 1

          For projected contributions, press 2

For information regarding how to inquire on your current TSP balance, press 3

To transfer to a Benefits Counselor, press 0

To return to the previous menu, press 9

To enroll or change your TSP contributions, press 2

To stop your regular contributions to the TSP, press 4

To elect, change, or stop TSP Catch-Up elections, press 5.  (You will only hear this prompt if you meet the age requirements to make a TSP Catch-Up election).

To transfer to a Benefits Counselor, press 0

To return to the previous menu, press 9

- Federal Employees’ Group Life Insurance (Option 4):

For general Federal Employees’ Group Life Insurance information by FAX-Back, press 1

For personal life insurance information, press 2

To elect new employee coverage, press 3

To make a non-Open Season election, change or termination, press 4

To make an Open Season election or change, press 5

To obtain a FAXed copy of your Open Season form, press 6

To transfer to a Benefits Counselor, press 0

To return to the previous menu, press 9

- Faxed Document (Option 6):

To request a document, press 1

To order an index of available documents, press 2

To return to the previous menu, press 9

To Exit the system, press 9