 |
 | Site
Map | Jobs | Contact
Us | About PSNH | Media
Center |
|
 |
|
 |
|
|
|
|
| |
|||||
|
|
|
|
|
|
|
|
||||||
Frequently Asked Questions
There are a number of factors that could make your bill higher than normal. Did your electricity usage change for any reason? For example, was there a vacation during that billing period, when more people were home for longer periods? Was there a change in weather, prompting you to use your air conditioner or heating system? Is it possible that you have a problem with one of your appliances, such as a faulty thermostat on a heater, or a well pump that is running constantly? These are just a few possible reasons for an unusually high bill.
Heating and air conditioning equipment are by far the largest energy users, accounting for over half of the energy used in a typical home. Coming in second, electric water heaters can impact your bill by $25 to $50 a month, depending on your usage. Clothes dryers are also major energy users, at 50 to 75 cents a load. For more information, check out the PSNH Energy Calculator, and find out where electricity is consumed, and where electrical conservation is needed most-in your home.
If you have electric heat, the first thing you should do is find out more about PSNH's HEATSMART program. With HEATSMART, you can lower your electric heating rates by 25 percent, and you can substantially lower your water heating rates as well. If you don't have electric heat, or if you're already on the HEATSMART rate, consider investing in the reduced-cost energy saving products offered in our new NHSaves catalog.
As a residential customer there are a number of different charges on your bill. Some are fixed monthly charges, and others are based upon the amount of electricity (number of kilowatt-hours, or KWH) used during the billing period. For an explanation of each charge that appears on your bill, go to our sample bill.
Possibly as close as your local supermarket or pharmacy. Click here for a payment location near you. If you're looking for convenience, consider using Single Direct Debit to make a single online payment to your account or Recurring Direct Debit, our scheduled automatic payment option.
There are numerous factors that could account for the difference. For instance, it is unusual for two neighbors to have identical appliances, heating systems, water heating sources, family size and personal habits. You may take longer and more frequent showers; your neighbor may eat out or cook out more often; you may keep your homes at different temperatures. The differences can be endless.
Click on the link and learn how to locate, read, and use your meter to track your electricity usage.
Unless there's something preventing us from accessing your meter, a meter reader reads your meter each month. Some customers have meters that are read remotely, eliminating the need for a meter reader to access your meter. If you want to verify the reading, look on your bill for the next meter reading date. You can read your own meter on that date and compare your reading to the reading that appears on your next bill. If the reading on your bill is higher than the one you read from your meter (and your bill does not say "estimated"), give us a call at 1-800-662-7764.
PSNH continually tests its meters on a random sampling basis. Of the thousands of meters tested each year, very, very few are found to be off by more than 1 percent. Also, more are generally found to be running slower rather than faster than they should.
When the digital displays on your clocks, VCR, microwave and other electronic equipment are blinking, it usually means there has been a momentary power outage: a very brief electrical service interruption lasting no longer than a few seconds. While these interruptions can be irritating, they actually serve a valuable purpose. They demonstrate that the PSNH electrical system has worked properly and prevented an even longer or more serious power outage. For more information, visit Momentary Power Outages.
|
|||||||||||||
 Home | Your Account | Residential Customer | Business Customer | Community Connection Energy & the Environment | Search | Site Information | Privacy | Disclaimer | Contact Us |
|||||||||||||
|
