Frequently Asked Questions - Large Business

• Who should I call when I lose power?
  
• Who is my Account Executive?
  
• Can I automate my payments to PSNH?
  
• How can I lower my electric bill?
  
• I plan to expand my business. Is there anything you can do to help?
  
• How can recent developments in electric technology benefit my business?

Who should I call when I lose power?
If you experience a power outage, please call us at 1-800-662-7764 so we can get you operational again as soon as possible. If you're having equipment problems at your facility that you think may be power-related, contact your Account Executive at 1-888-224-4300.

Who is my Account Executive?
A PSNH Account Executive (AE) is assigned to each of our large commercial and industrial customers. In general, this includes customers with at least one account on rate GV or LG. If you're not sure who your AE is, just call 1-888-224-4300, and our operators will connect you with the AE who works with your company.

Can I automate my payments to PSNH?
Through our Recurring Direct Debit program, monthly payments can be deducted automatically from your account. For customers on Rate GV or LG, the amount of time between your billing date and the date your payment is deducted from your account is negotiable (not to exceed 25 days). This allows you sufficient time to review the charges and plan to have funds available.

Electronic Transfer is another convenient payment method. With this option, you initiate payment of your electric bill directly from your bank to ours, which can help save you time and maximize cash flow.

How can I lower my electric bill?
There are many steps you can take to cut costs at your business, and we can help. Your PSNH Account Executive can show you how to manage energy more effectively, and advise where and how to purchase energy-efficient products. Employing the latest state-of-the-art metering equipment, our account engineers can perform a walk-through audit of your facility to provide insight into energy use and recommend ways to achieve maximum efficiency. They can also help you control the time and rate of your operation's energy consumption. Call 1-888-224-4300 for assistance.

I plan to expand my business. Is there anything you can do to help?
PSNH will do everything we can to facilitate your business expansion. We'll provide the electric service that meets your added needs and scheduling requirements. We can also help with environmental compliance planning, permits and analysis, and other engineering support. Call your Account Executive at 1-888-224-4300 for assistance.

Additionally, our Economic and Community Development Division may be able to connect you with helpful resources and assistance programs. Call Pat McDermott, PSNH's Economic and Community Development manager, at 1-800-490-7764, or via .

How can recent developments in electric technology benefit my business?
Technological advances provide many innovative and environmentally sound opportunities for PSNH customers to make their businesses more productive and efficient. Taking advantage of these technologies can range from simple steps (like replacing your Exit signs with efficient and long-lasting LED Exit signs) to more complex applications, such as using ultraviolet lighting for the treatment of recirculated air. We've provided a description of some of the newer electric technologies for you to consider. Contact your Account Executive at 1-888-224-4300 for assistance.