We know that electricity is important to everyone, but for some customers
it's an absolute necessity. If you are on electrically operated life support
systems or special equipment for heart or kidney problems, we urge you to notify
us by completing the Physician's
Certification Form (PDF File Format 90KB) .
Then, your account will be noted, and if you should ever have to notify
us of an electrical outage at your home, we can make sure you're kept
informed of the duration of the outage. Please email
or call 1-800-662-7764 for more details on registering for this service.
The following steps should be taken in preparation for an extended outage:
- Have an alternative source of electricity nearby, such as a battery
backup system or a generator.
- Keep emergency phone numbers handy for your doctor, fire, police
and ambulance services. Remember, cordless phones don't work during
power outages. Be sure to have a regular phone available.
- Store a battery-operated radio and fresh batteries.
- Listen to the radio or watch your local news station during bad
weather for an indication of the severity of the storm and where outages
are most likely to occur.
- Make arrangements in the event that you must leave your home
due to an extended outage.
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