Life Support Customers

We know that electricity is important to everyone, but for some customers it's an absolute necessity. If you are on electrically operated life support systems or special equipment for heart or kidney problems, we urge you to notify us by completing the Physician's Certification Form (PDF File Format 90KB) .

Then, your account will be noted, and if you should ever have to notify us of an electrical outage at your home, we can make sure you're kept informed of the duration of the outage. Please email or call 1-800-662-7764 for more details on registering for this service.

The following steps should be taken in preparation for an extended outage:

• Have an alternative source of electricity nearby, such as a battery backup system or a generator.
• Keep emergency phone numbers handy for your doctor, fire, police and ambulance services. Remember, cordless phones don't work during power outages. Be sure to have a regular phone available.
• Store a battery-operated radio and fresh batteries.
• Listen to the radio or watch your local news station during bad weather for an indication of the severity of the storm and where outages are most likely to occur.
• Make arrangements in the event that you must leave your home due to an extended outage.