Welcome.
Welcome to the new NORA STORE website!
NORA has developed a vast number of educational programs to promote service excellence
in the Oilheat industry. Included in the training are special classes for Technicians, Drivers,
Customer Service Personnel, and Management. NORA also educates Insurance Agents &
Underwriters, Home Inspectors, and Real Estate Professionals! This website allows you to
purchase educational material all at cost. Due to NORA' s structure, we are not allowed to profit
from our activities. So our prices reflect the production cost- the paper, disc, or tapes. NORA
takes care of all researching, producing, and writing expense.
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Ensuring that employees are highly trained, provides customers wit maximum value through economical quality service. A well trained workforce will also ensure that the Oilheat Industry contributes to America's future by providing safe, home comfort; whether it is home heating or air conditioning. This training ensures that the most energy efficient installations occur and the homeowner is guaranteed a warm home on the coldest day! |
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In addition to the traditional technical training, NORA has developed several courses for other individuals in an Oilheating company. This includes courses for Senior Management, Drivers, Financial Personnel, and Customer Service Representatives.
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**NEW** Silver Certification Manual
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**NEW** NORA Certfied Technician Patches
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Our Price: $48.00
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Our Price: $10.00
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This book describes recommended and well established practices for installing and maintaining oil burners, furnaces, boilers, water heaters, heating oil tanks and piping. This manual is useful for NORA Silver Certification and introductory Oilheat burner and service training. In full-color with concise text and numerous "how-to" and "step-by-step" instructions with diagrams and photos, this 356 page new edition of the “Silver Book”, is a complete upgrade from the prior manual.
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Sold in quantities of five, the NORA Certified Technician patch shows your customers, co-workers and employer that you are the best of the best. NORA Certified Technician patches show that you are a professional
technician with a proven and assessed track record. This patch signifies that you are a skilled & experienced silver certified technician who has successfully attended a series of assessed course programs. (Tech id required for purchase)
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All VHS Tapes are on Sale
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Our Price: $2.00
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No Heat Call-This video presents a systematic guide
to approaching a "no heat" call. It explains proper procedures from the time the Service Technician (ST) gets the call from his dispatcher, through the customer interview, correct troubleshooting procedures and the use of appropriate tools. The ST looks beyond the symptoms for the cause of the problem and once the repair is completed he explains the situation to the customer.
Running Time-22:38
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