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Your questions are important to us. For general comments,
inquiries, or suggestions please submit our Feedback Form. We will make every attempt to respond within
one business day.
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| Northern values your business and is always
willing to provide the assistance necessary to ensure you have your questions resolved
as quickly as possible. If you should need to contact a representative within the Northern
organization, please use the following headings as a summary to help determine the best group
to contact. |
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| In the event of an emergency involving Northern Natural Gas
pipelines or facilities, please call Northern’s Operations Communication Center, 24 hours a day,
at 1-888-367-6671. |
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Northern Natural Gas Company
1111 South 103rd Street
Omaha NE.
68124
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Please contact the N-ergy Helpdesk for technical
resolution concerning Northern's on-line applications which include:
Throughput Management System (TMS) (Nominations and Scheduling)
Contract Management System (CMS)
Capacity Release System (CRS)
Flowing Gas and Invoicing
For business inquiries concerning the above
applications, please contact your Customer Service Representative.
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| N-ergy Helpdesk - Technical Assistance |
| Contact |
Title |
Phone Number |
E-Mail Address |
| N-ergy Helpdesk |
N-ergy Helpdesk Representative |
Toll Free 1-(866)-810-5268
OR
Omaha Local (402) 398-7664 |
nng.helpdesk@nngco.com |
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Overall responsibility for fully utilizing
pipeline capacity, managing and controlling the safe movement of gas
through NNG’s pipeline system, maximizing throughput, and maintaining
a safe and economically efficient pipeline operation.
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| Gas Control & Operations Communication Center |
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OPERATIONS - MEASUREMENT DESK |
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Responsible for analysis and review of Northern’s Electronic
Flow Measurement (EFM) and to ensure delivery of consistent, accurate and timely
measurement data information to Northern customers.
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| Contact |
Title |
Phone Number |
E-Mail Address |
| Randy Janzen |
Measurement Process Analyst |
(402) 398-7555 |
randy.janzen@nngco.com |
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In the event of an emergency involving Northern Natural Gas pipelines or facilities
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| Contact |
Title |
Phone Number |
E-Mail Address |
| Pipeline Emergency |
Operations Communication Coordinator |
1-(888) 367-6671 |
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| Thomas Correll |
Director - Pipeline Safety & Integrity |
(402) 398-7715 |
thomas.correll@nngco.com |
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CUSTOMER SERVICE – NORTH / SOUTH REGIONS |
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Customer Service Representative teams responsible
for assuring that all of a customer's gas transportation/storage nominations,
scheduling, imbalance resolution and invoicing are completed in a timely manner
and in compliance with Northern’s FERC gas tariff. Provides ongoing customer
support and issue resolution regarding all nomination, scheduling and billing concerns.
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In the event you can not reach your representative, please contact the on call cellular phone listed below. |
| Regular Business Hours Cell Phone: (402) 960-7949 |
Evening Cell: (402) 960-7948 |
| Customer Service Fax: (402) 548-5281 |
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| NNG Customer Service Representatives - North Team |
| NNG Customer Service Representatives - South Team |
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CUSTOMER SERVICE – BUSINESS DEVELOPMENT TEAMS – NORTH / SOUTH REGIONS |
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Responsible for working with Northern’s Market
and Field Area customers regarding development of new facilities, expansions,
new supply and new markets, or selling/buying assets. This includes adding new
power generators and ethanol plants, constructing new interconnects, adding new
producer connections, or expanding existing facilities.
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| NNG Customer Service Business Development Representatives – Omaha / North Region |
| NNG Customer Service Business Development Representatives – Houston / South Region |
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CUSTOMER SERVICE – MARKETING ACCOUNT TEAMS – NORTH / MIDWEST / SOUTH REGIONS |
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Responsible for working with Northern’s Market
and Field Area customers – LDCs, power generators, producers and marketers.
This includes providing ongoing support related to new and existing firm
and interruptible services and capacity release.
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| NNG Customer Service Account Representatives – Omaha- Minneapolis / North Region |
| NNG Customer Service Account Representatives –Omaha / Midwest Region |
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CUSTOMER SERVICE – PRICING AND STORAGE |
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Responsible for working with Northern's storage and field
area transportation customers and the overall planning and management of Northern’s
storage services and the provision of risk management and pricing/structuring services.
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| NNG Pricing and Storage Representatives |
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CUSTOMER SERVICE – CONTRACT ADMINISTRATION & CAPACITY RELEASE |
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Responsible for overseeing the processing of contract
requests for transport, storage and deferred delivery services and capacity
release.
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| NNG Customer Service Contract Administration Representatives |
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CUSTOMER SERVICE – ACCOUNTING |
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Responsible for the gas transportation/storage invoicing process.
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| NNG Customer Service Accounting Representatives |
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CUSTOMER SERVICE – ELECTRONIC COMMUNICATIONS (EC) / ELECTRONIC DATA INTERFACE (EDI) |
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Responsible for Northern’s website activity and
primary business support for the EDI processes.
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| NNG Customer Service Electronic Business Representatives |
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NORTHERN NATURAL GAS – HUMAN RESOURCES |
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NORTHERN NATURAL GAS – MEDIA RELATIONS |
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Media contact for information regarding Northern Natural Gas
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| Contact |
Title |
Phone Number |
E-Mail Address |
| Mike Loeffler |
Sr. Director - Certificates and External Affairs |
(402) 398-7103 |
michael.loeffler@nngco.com |
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NORTHERN NATURAL GAS – DESIGNATED CORPORATE OFFICIALS |
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©
Northern Natural Gas. All rights reserved. |
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