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![]() ServicesSenator Lieberman's Constituent Service Center offers help in the following areas:
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Consumer ProtectionSenator Lieberman's Constituent Service Center regularly receives the following questions regarding consumer protection. If your question is not answered here, please send an email so that his staff may address your concern.
The first step you should take is to contact the company in question. Most large companies have a consumer response department to assist in resolving complaints. When dealing with a smaller company, a supervisor, a manager, or even an owner may be available to help resolve the issue to keep you as a loyal customer. If that does not resolve the problem, you may also be able to obtain advice or direct assistance from the Connecticut Department of Consumer Protection, the Connecticut Attorney General's Office, the Federal Trade Commission, or the Better Business Bureau. Complaints about used cars and home contractors are common issues affecting Connecticut residents. The Department of Consumer Protection offers "fact sheets" on how to resolve these and many other types of complaints. Q: Where can I go if I have a complaint against a bank or credit union? All banks and credit unions have a charter that allows them to operate. Depending on the specific charter of your bank, it may be regulated by the Department of Banking, the federal Office of the Comptroller of the Currency, or Office of Thrift Supervision. The Connecticut Department of Banking will be able to identify for you the proper regulatory agency. Q: Where can I go for information on credit reports and credit billing problems? The Fair Credit Reporting Act is a federal law that provides consumers the opportunity to dispute and correct errors that appear on their credit reports and may hinder their ability to obtain credit in the future. The Federal Trade Commission offers the most comprehensive information on the Fair Credit Reporting Act, the Fair Credit Billing Act, and what you can do to preserve and protect your credit. Q: Can Senator Lieberman help me resolve my consumer complaint? While Senator Lieberman has no authority to compel a company to resolve a consumer complaint, the Constituent Service Center will be happy to review your complaint to provide advice and assistance wherever possible. Q: What information do I need to provide for the Constituent Service Center to review my complaint? All that is necessary is for you to complete this form, click here. In plain language, please let the Constituent Service Center know: 1) when and where you purchased the product or service, In certain cases, the Constituent Service Center may require receipts, a signed Privacy Act Release form, or additional documentation. A staff member will contact you as soon as possible if additional material or information is required. |
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