In
order to assist a veteran with personal issues involving the Department
of Veterans Affairs (VA), Senator Kyl must, by law, have a
Privacy Act Consent form
signed by the veteran or a friend or family member who has power-of-attorney.
An inquiry can be made regarding the status of a
claim for service-connected disability, payment of education benefits,
medical care at VA facilities, or other problems.
General information regarding VA Benefits, Disability
Compensation and Pension, Education and Training, Home Loans and
Loan Guaranty Services, Burial and VA Cemeteries, and VA Forms is
also available.
Arizona veterans now have several out-patient VA
medical clinics located throughout the state, and new ones are
being planned. Information regarding VA
facilities and Vet Centers can also be accessed online at www.va.gov.
Military records are housed in three locations:
the National Archives in Washington, D.C., the Washington National
Records Center in Suitland, Maryland, and the National
Personnel Records Center (NPRC) in St. Louis, Missouri. Many
veterans, trying to obtain their military records, have been advised
that those records were lost in a fire in 1973 in St. Louis. Detailed
information regarding what was lost is available through: Fact
Sheet:
Facts About the 1973 St. Louis Fire and Lost Records.
Records at the NPRC are frequently used to establish
service connection for disability claims and also to verify eligibility
for military awards and medals. Requests for records can be made by submitting Standard Form 180 to the appropriate agency.
The home is located in Phoenix, adjacent to the
VA’s Carl T. Hayden Medical Center. This facility is owned
and operated by the state of Arizona, not a federal agency. The
home is a 200-bed licensed and skilled nursing facility. Veterans,
including spouses and widows, are eligible for admission. Another
home is being planned for Tucson, to serve the veterans of southern
Arizona. For additional information see: Arizona
Department of Veterans’ Services.
“I have not heard from the VA regarding
my disability claim. I need to know the status of my claim.”
Senator Kyl can contact the VA to inquire about
the status of your claim. Please be aware that these types of
claims can take a long time to process.
“I am being denied care by the VA hospital
because of my income level. What can the Senator do to help me?”
The VA has instituted an enrollment system based
on priority categories established by law. With proper authorization,
Senator Kyl can ask the VA to review a constituent’s enrollment
category.
“I have a complaint about the way I was
treated at the VA hospital while there for a doctor’s visit.”
Upon receiving your written complaint, Senator Kyl
can forward it to the VA hospital for its review and response.
“I have been trying to get a copy of my
records from the NPRC with no luck. Can the Senator help me?”
With your written permission, Senator Kyl can request
a copy of your records for you.
“The VA is taking too long to process my
claim. Can Senator Kyl tell the VA to get moving on my case?”
Senator Kyl can request expedited processing (using
the agency's established procedures), if there is a genuine emergency.
Under other circumstances it would not be fair for him to ask
the agency to process your claim ahead of all the others filed
before yours.
“My case has been pending at the Board of
Veterans Appeals for a long time. Can Senator Kyl ask the Board
to make a decision on my case?”
The rules of the Senate prevent Senator Kyl
from intervening in any appeal proceeding. He can inquire about
the status of the appeal and request to be notified when a final
decision has been made.
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