Jack Kingston

From the Department of Veterans Affairs: 

Patient Centered Care - Putting Concepts into Action!

VISN 7 Town Hall

Tuesday, September 9, 2008

12:00 Noon

Dublin VAMC Auditorium

or call 1-800-767-1750 Access Code 48341

The VA Southeast Network is hosting a unique virtual Town Hall Meeting to discuss our transformation to Patient Centered Care.  Veterans and VA Staff are invited to attend the meeting hosted by the Deputy Under Secretary for Health and Operations Management, Mr. Bill Feeley and the VISN 7 Network Director, Mr. Larry Biro. 

The VA Medical Centers and Community Based Outpatient Clinics in Georgia, South Carolina and Alabama are continuing to build a foundation with a strong patient centered care focus.  Our objective is to provide care that considers each patent’s cultural traditions, personal preferences and values, family situations, and lifestyles.

Patient Centered Care

·        Makes the patient/their loved ones an integral part of the care team.

·        Encourages patients and their loved ones to collaborate with health care professionals in making clinical decisions.

·        Ensures that transitions between providers, departments, and health care settings are respectful, coordinated, and efficient.*

To enhance this transformation, the VA Southeast Network will host this unique call with veterans and VA staff.  Mr. Feeley and Mr. Biro will talk with veterans and staff about this transformation and will announce a new assessment tool which will allow each facility to measure their progress towards the key concepts associated with Patient Centered Care.  

We hope to have hundreds of participants on the call.  If you have questions or comments during this call, you may email these to Laura Krejci at laura.krejci@va.gov.  Mr. Feeley and Mr. Biro will address as many of the questions as possible during the meeting. 

If you are interested in learning more about this initiative, please contact your facility Customer Service Coordinator, Sue Preston at ext. 2730.

Thank you for your participation in this important call.  Thank you for helping the VA Southeast Network become leaders in Patient Centered Care, and help us keep our promise to ENSURE EVERY VETERAN IS PERSONALLY SATISFIED!