Summary

This report, part of GAO's performance and accountability series, discusses the major management challenges and program risks facing the Small Business Administration (SBA). SBA has taken steps to address several challenges that affect its ability to provide quality service. However, many weaknesses remain that must be addressed. For example, SBA needs to strengthen its oversight of its lending partners to decrease the potential for waste, fraud, and abuse. SBA must also focus its 8(a) business development program on issues that concern 8(a) small businesses, such as obtaining government contracts. Additionally, SBA should revise its disaster loan processing procedures so that claims are processed in a timely manner.