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Reservations FAQs
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1. Make a Reservation
| Q: | Where can I find fare sales? | | A: | Click on 'Net SAAver & Special Offers' and then 'Fare Sales' from the left side menu for a complete list of our exclusive web sales.
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| Q: | How can I book a flight online? | | A: | You can make a reservation from several areas of the site. The most direct place is on the AA.com home page
in the 'Make a Reservation' box.
Note:
- Residents of the U.S., Canada, U.K. or select countries in
Latin America or the Caribbean may purchase tickets via AA.com.
- Customers residing in select
European and Asian countries may purchase tickets on one of our
Worldwide sites.
- All other customers may place their reservation on HOLD via AA.com for purchase at an AA airport or ticket office.
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| Q: | Can I just obtain fares without making a reservation? | | A: | To obtain our best fares for a given day, complete the 'Book Flights' section on the home page with your travel information by selecting either the 'Search by Price & Schedule’ or 'Search by Schedule' feature. If your dates are flexible, you may use the 'My Dates are Flexible' feature described below.
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| Q: | How do I choose my flights based on schedule? | | A: | On the home page, in the 'Book Flights' section, select 'Search by Schedule'.
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| Q: | What is "Dates Flexible?" | | A: | This search method allows you to search up to 31 days (or up to four days for an AAdvantage award) at a time for the best fares to a destination. You tell us where you want to go, how long you would like to stay, and the period of time you want us to search for fares. AA.com will show you a list of fares and the specific dates on which they are available.
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| Q: | What is Search By Price & Schedule? | | A: | This search option allows you to find the lowest outbound and return fares available for your specified itinerary and offers a maximum of 15 flights and prices across multiple cabin types.
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| Q: | How do I book a round-trip flight? | | A: | To book a round trip, just select 'Round Trip' in the 'Make a Reservation' section on the home page. You may also book a round trip by selecting 'Book Flight' from the 'Reservations' section and click on the 'Round Trip' tab.
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| Q: | How do I book a one-way flight? | | A: | To book a one-way trip, just select 'One Way' in the 'Make a Reservations' box on the home page. You may also book a one-way trip by selecting 'Book Flight' from the 'Reservations' section and click on the 'One-Way' tab.
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| Q: | How many different schedules can I view at one time? | | A: | From 'Reservations' and 'Book Flights,' next to 'What are your Service Preferences?', there is a drop down menu that will allow you to choose from 10 to 50 schedules.
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| Q: | How can I find codeshare flight information? | | A: | You'll find American Airlines codeshare flight information when you book your flight from the 'Book Flights' page. For a list of codeshare partners, go to 'About Us' and click on 'Codeshare Partners'.
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| Q: | How do I "Hold" a reservation? | | A: | AA.com allows you to place certain reservations on hold. AA.com will reserve it for you for 24 hours (and some international flights up to 72 hours), unless advance purchase requirements prohibit this. In that event, your reservation will only be placed on hold until 11:00 p.m. of the same day the reservation is made.
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| Q: | How do I retrieve and purchase my reservation at a later time? | | A: | If you made your reservation via AA.com, you may retrieve your reservation at a later time by selecting 'Reservations' and then 'My Reservations' from the fly-out menu on the left.
If you are logged in, 'Select' the itinerary from your reservation list that you wish to view and confirm. Click on the red 'Purchase' button near the bottom of the page to enter your credit card information and continue the process.
If you are not logged in, you may retrieve your reservation by completing the 'Find Reservations' section. You must have your record locator (a unique six-letter code assigned to a reservation) to view your reservation online.
If you do not have the record locator or did not book your reservation via AA.com, please contact American Airlines Reservations to purchase your reservation.
Lock in your fare and get 6 Months No Payments, No Interest when you choose to Fly Now, Pay Later to complete your ticket purchase at AA.com (United States customers only).
Note: Reservations ticketed by our reservations offices are subject to an additional charge.
Payment for reservations may also be made through Western Union.
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| Q: | What is Express Ticket Service?
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Express Ticket Service is American Airlines telephone payment service accommodated to our Latin American and Caribbean customers. This exclusive feature on www.aa.com/espanol is a faster, more convenient system which allows customers to hold a reservation online and then complete their purchasing transaction by calling their local American Airlines reservations office.
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| Q: | What do I do if I want to book a reservation on AA.com but don't have a credit card? | | A: | AA.com provides you with the flexibility and convenience of booking your reservation online even if you don't have a credit card:
- Using our electronic check payment option,
you can purchase tickets from funds taken
directly from your checking account, provided
it is a personal check drawn on a bank
branch in the U.S., Puerto Rico, or U.S.
Virgin Islands, and the account is funded
in U.S. dollars. Your ticket(s) must be
purchased more than 15 days prior to travel,
and the total transaction amount does not
exceed $10,000.00 USD.
- United States customers can apply for a line of credit online and receive a quick decision.
With Fly Now, Pay Later,
our deferred payment option on the AmericanAirlines Credit Card, you can get 6 Months No Payments, No Interest
for tickets purchased on AA.com. Learn more and apply.
- Use your PayPal account to pay for your tickets. This option is available to customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Otherwise, you can hold your reservation online without using a credit card if the fare allows. Once you have made your reservation, you can purchase your ticket at any one of our Airport Ticket Offices or Travel Centers, or at your nearest participating Western Union office. Our Airport Ticket Offices or Travel Centers accept multiple forms of payment including credit/debit cards, checks and cash.
E-ticket eligible travel originating in the United States, Puerto Rico and U.S. Virgin Islands, may be paid for wholly with American Airlines Gift Cards.
American Airlines gift cards cannot be used for payment at Travel Centers, airport ticketing locations or Western Union.
Note: Reservations ticketed by our reservations offices, airport ticket counters or travel centers are subject to an additional charge. AA.com reservations ticketed at Western Union locations are subject to a Western Union charge of $14.95 USD or local currency equivalent.
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| Q: | What is meant by "Country of Residence"? | | A: | To purchase a ticket online, the credit card billing address must match the address on file with the credit card company or bank, including the country - i.e. US, Canada, or UK.
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| Q: | But what if I do not live in that country, since you ask for country of residence? | | A: | Because the credit card being used has a billing address in US, Canada or the UK, we store the fare in the currency of that country, therefore you would need to select the correct country of residence based on the billing address of the credit card you are using.
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| Q: | Where do I indicate the country of residence? | | A: | Click on 'Advanced Search' from the home page. Select one of the following as your country of Residence for credit card billing purposes:
- United States
- United Kingdom
- Canada
- All Others
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| Q: | How soon before a flight can I book and purchase a ticket on AA.com? | | A: | Your flight must leave at least two (2) hours later than the time you purchase your ticket on AA.com. If one of your flights in your reservation leaves within two hours, please go to an American airport or ticketing location to purchase a ticket.
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| Q: | How far in advance can I book a flight? | | A: | You can book a flight on AA.com up to 329 days in advance (Reservations representatives may be able to book flights up to 331 days in advance).
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| Q: | How many flight segments can I book in one itinerary?
| | A: | You may select up to four (4) origin and destination using the 'Multi-City' option.
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| Q: | How many passengers can I book in one reservation? | | A: | You can book up to 6 passengers in one reservation on AA.com. To book additional passengers, just repeat the booking process to create a separate reservation.
For groups of 10 or more, you may want to inquire about special fares or discounts offered through AmericanAirlines Group & Meeting Travel
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| Q: | Will other airlines' schedules appear when I am making a reservation? | | A: | By default, only American Airlines, American Eagle and AmericanConnection flights will be displayed when you are making a reservation. Choosing "AA, American Eagle, AmericanConnection® and oneworld" or "All Carriers" will also show options for other carriers operating the route you have selected.
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| Q: | Why do I not see the flights I was expecting? | | A: | This can occur for a number of reasons:
- Flights on a given route may not operate on a daily basis
- Seats may not be available
- Seats are only available at a higher price than seats on other flights when searching by Dates Flexible
- Flights may not be offered on American Airlines, American Eagle or AmericanConnection - flights displayed will vary depending on your carrier selection
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| Q: | What airlines can I book on AA.com? | | A: | American Airlines has e-ticketing agreements with several carriers that allow you to make reservations for them on AA.com. In addition, select carriers can be booked on AA.com but require that a paper ticket be issued. A list of carriers offering these options can be found here.
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Why are tickets on other airlines on a request basis only? | | A: | Some airlines require post-booking reconfirmation of reservations made on AA.com. Please check with the airline for more details.
Note: Reservations ticketed by our reservations offices are subject to an additional charge.
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| Q: | Can I make a reservation for anyone? | | A: | Yes, to book a reservation for someone other than yourself, enter their name in the 'Enter Passenger Details' box. If your name already appears, type over it with the name of the actual passenger(s). Also, if your AAdvantage number appears, don't forget to either remove it or replace it with the passengers' AAdvantage number(s).
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| Q: | Can I request special assistance when making my reservation on AA.com? | | A: | Yes. When you enter the passenger name(s), check the box 'Disability Assistance Required' next to the traveler(s) who will need special assistance.
Note: If special assistance is not requested during the initial booking process you will need to contact Reservations to request the needed assistance.
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| Q: | Where can I locate and view seating charts of American Airlines aircraft? | | A: | Seat maps for your flight will be displayed during the booking process (once the schedule results are displayed) or when you view an existing reservation. For seating charts for every aircraft, select 'About Us' from the left hand menu and click on 'Our Planes.' Then select the type of aircraft. You can also use the 'View Available Seats' feature.
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| Q: | What if I have confirmed my flights, but am unable to pre-assign (or reserve) my seats? | | A: | American Airlines usually withholds a percentage of seats until the day of departure. This allows our airport personnel to accommodate passenger needs on the day of departure. If you are unable to pre-assign your seat at the time of your booking, you may obtain your assignment upon check-in for your flight. Also, cancellations often occur closer to the day of departure. Visit AA.com frequently to check the current available seating for your flight.
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| Q: | Can I apply the value of an unused ticket or travel voucher as credit towards an online ticket purchase? | | A: | Currently, we cannot accept any credits or vouchers for online purchases.
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2. Changing Reservations
| Q: | Can I make changes to a reservation that I previously made on AA.com? | | A: | Once your reservation has been booked online, you can make the following changes:
- Change the reservation name
- Cancel the entire reservation
- Select/Change seats
Go to the Reservations tab and click 'My Reservations' from the drop-down menu. In the booking process you were asked to give the reservation a name. This name can be changed. To cancel the reservation, click on 'View' located to the left of the itinerary you want to cancel. Next click 'CANCEL' to cancel that specific reservation.
If you were not logged in at the time the reservation was made online; use the 'Find Reservation' feature.
Once your reservation has been ticketed, you may make itinerary changes to an existing reservation
provided the following conditions are met:
- Travel is entirely between the U.S., Puerto Rico, and/or Virgin Islands
- Travel is entirely on American Airlines, American Eagle American Connection flight,
and/or one of our AA-marketed codeshare partners itinerary
- Your E-ticket was purchased with one credit card
- Your ticket was issued from AA.com or American Airlines Reservations
- You are not ticketed on an AAdvantage award or a fare purchased using a promotional code
- All flights are confirmed
- There are no more than six passengers in the reservation, and you are not part of a group booking
- There are at least three hours before your next scheduled flight
Go to the Home page and on the booking module select 'View/Change Reservations' tab (you may be prompted to login)
and then enter your record locator in the ‘Find Reservations’ box. Retrieve your reservation and if
your reservation is eligible you will see a 'CHANGE' button option.
For assistance with issues not listed above, please contact AA Reservations.
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| Q: | Why don't I see the Change button option when I view my reservation? | | A: | There are multiple conditions that do not allow changes to be made online. You will not see the
Change button if any of the following conditions are not true:
- Travel is entirely between the U.S., Puerto Rico, and/or Virgin Islands
- Travel is entirely on American Airlines, American Eagle AmericanConnection flight,
and/or one of our AA-marketed codeshare partners itinerary
- Your E-ticket was purchased with one credit card
- Your ticket was issued from AA.com or American Airlines Reservations
- You are not ticketed on an AAdvantage award or a fare purchased using a promotional code
- All flights are confirmed
- There are no more than six passengers in the reservation, and you are not part of a group booking
- There are at least three hours before your next scheduled flight
For assistance with issues not listed above, please contact AA Reservations.
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| Q: | Can I make changes to a reservation that I made outside AA.com? | | A: | Only flight reservations that were ticketed through American Airlines Reservations or AA.com may be changed provided the following conditions are met:
- Travel is entirely between the U.S., Puerto Rico, and/or Virgin Islands
- Travel is entirely on American Airlines, American Eagle AmericanConnection flight,
and/or one of our AA-marketed codeshare partners itinerary
- Your E-Ticket was purchased with one credit card
- You are not ticketed on an AAdvantage award or a fare purchased using a promotional code
- All flights are confirmed
- There are no more than six passengers in the reservation, and you are not part of a group booking
- There are at least three hours before your next scheduled flight
Go to the Home page and on the booking module select 'View/Change Reservations' tab (you may be prompted
to login) and then enter your record locator in the ‘Find Reservations’ box. Retrieve your reservation
and if your reservation is eligible you will see a 'CHANGE' button option.
For assistance with issues not listed above, please contact AA Reservations.
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3. International Passenger Details
| Q: | What are International Passenger Details? | | A: | International Passenger Details consist of Country of Residence and Temporary U.S. Address for U.S. visitors. American is required to collect this information according to U.S. law. Additionally, you may provide an emergency contact if you choose to do so. Collectively, this data is also referred to as Advance Passenger Information (API).
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| Q: | Why am I being asked for a temporary U.S. address? | | A: | American is required to collect a temporary U.S. address from all U.S. visitors prior to boarding an international flight into the U.S.
Note: A maximum of 35 characters is allowed when entering a visiting address. Please use abbreviations when possible, such as Apt for apartment, St for Street, Ave for Avenue, etc.
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| Q: | What should I do if I do not know my U.S. address? | | A: | U.S. visitors are required to provide a temporary U.S. address for their first night's stay prior to boarding an international flight into the U.S. Providing this information on AA.com is optional, but will expedite check-in at the airport.
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| Q: | I am staying in a hotel and do not have the address. May I simply provide the hotel name and city? | | A: | Yes. The hotel name and city where the hotel is located are sufficient.
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| Q: | Do I have to provide a temporary U.S. address if I am departing the U.S. on a cruise shortly after my arrival? | | A: | Yes. You may enter the cruise line name and port city as the temporary U.S. address.
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| Q: | What response should I give when I am asked for my Country of Residence? | | A: | Select the country in which you legally reside, regardless of country of citizenship. American Airlines is required to collect country of residence information from all passengers who board an international flight to or from the United States.
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| Q: | Why am I being asked for an Emergency Contact? | | A: | American collects a contact name and telephone number from all international passengers. Providing this information is voluntary, and would be used only if necessary as notification in the event of an emergency.
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| Q: | Can I provide Emergency Contact Information at the airport? | | A: | Yes. However, providing this information on AA.com will expedite check-in at the airport.
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| Q: | What if I don't want to provide International Passenger Details? | | A: | According to U.S. law, American is required to collect this information from all passengers before travel to or from the United States. Passengers who refuse to supply this information will not be allowed entry to the U.S. and therefore will not be allowed to check-in for travel.
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4. AA.com 500 Mile Bonus
| Q: | If I booked and purchased my ticket on AA.com on or before March 31, 2008, but have not yet flown, will I earn the AA.com 500 mile bonus? | | A: | All eligible travel booked on AA.com on or before March 31, 2008 will continue to earn up to 500 AAdvantage bonus miles: 500 bonus miles per flight for travel in First or Business class and/or 250 bonus miles per flight for travel in Economy class, regardless of travel date.
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| Q: | I used to earn bonus miles for booking my ticket on AA.com. Is this bonus mile opportunity still available? | | A: | No. The AA.com booking bonus ended on March 31, 2008. For other ways to earn AAdvantage miles use the 'AAdvantage' menu and select 'Partners & Mileage Programs' for a list of program participants.
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5. Special Service Requests
| Q: | Can I request special assistance when making my reservation on AA.com? | | A: | Yes. However, if you are changing your reservation, please see additional information below.
When you enter your passenger name(s), just check the box 'Disability Assistance Required' next to the traveler(s) who will need special assistance. Once this box is checked, you may identify your special needs on the next page. You may select from the following assistance options:
Wheelchair Assistance (one of three options):
- Passenger can walk but requires wheelchair for distance to/from gate (see agent for wheelchair)
- Passenger can walk but needs assistance up/down stairs. A Special Assistance Coordinator will contact the passenger to make arrangements.
- Passenger cannot walk and needs assistance to seat on plane. A Special Assistance Coordinator will contact the passenger to make arrangements.
Therapeutic Oxygen
Passenger needs therapeutic oxygen provided inflight. A 48-hour notice is required, and a Special Assistance Coordinator will confirm the availability of this request. A $100 charge is required per flight segment.
A 72-hour advance notice will be required for cancellations of therapeutic oxygen to ensure reusability of the oxygen unit.
Visually Impaired
Passenger is visually impaired and needs guidance assistance.
Hearing Impaired
Passenger is hearing impaired and needs assistance.
Additional information regarding accessibility and assistance for customers with disabilities is also available.
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| Q: | Will I keep my special assistance request(s) when changing my reservation on AA.com? | | A: | If you are changing your reservation on AA.com, only the following disability service requests will be transferred to your new changed reservation:
- Wheelchair (Passenger can walk but requires wheelchair for distance to/from gate (see agent for wheelchair)
For all other disability requests, please contact Reservations to re-submit your special assistance request.
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6. Payment Options
| Q: | What forms of payment can I use to purchase my ticket on AA.com? | | A: |
With the exception of AA Gift Cards, only one credit, debit, prepaid or bank-issued gift card can be used to purchase a ticket at AA.com.
You must use a credit/debit card with a billing address in the U.S., Puerto Rico, U.S. Virgin Islands, Canada, the United Kingdom, or in the following Latin American and Caribbean countries (special rules and restrictions may apply) to purchase tickets online:
Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Netherland Antilles, Nicaragua, Panama, Paraguay, Peru, St. Kitts, St. Lucia, St. Vincent & the Grenadines, Trinidad, Turks and Caicos, Uruguay, Venezuela
You may find a list of valid credit/debit cards on the 'Payment' page in the 'Pay with a Credit or Debit Card' section when you are making your reservation online. Or, you may also obtain this information in 'My Account' under 'Reservation Preferences'. Select 'Preferred Credit Card' and then 'Add Credit Card'.
You can also pay directly from your checking account using an electronic check, provided:
- It is a personal check drawn on a bank branch in the U.S., Puerto Rico, or U.S. Virgin Islands
- The bank account is funded in U.S. dollars
- Customer must have a U.S. mailing address and a U.S. driver's license or state-issued ID (customer must be an authorized signer on the bank account)
- Ticket(s) is purchased more than 15
days prior to travel
- Transaction amount does not exceed $10,000.00 USD
We also accept PayPal from customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
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| Q: | What do I do if I want to book a reservation on AA.com but don't have a credit card? | | A: | AA.com provides you with the flexibility and convenience of booking your reservation online even if you don't have a credit card:
- Using our electronic check payment option,
you can purchase tickets from funds taken
directly from your checking account, provided
it is a personal check drawn on a bank
branch in the U.S., Puerto Rico, or U.S.
Virgin Islands, and the account is funded
in U.S. dollars. Your ticket(s) must be
purchased more than 15 days prior to travel,
and the total transaction amount does not
exceed $10,000.00 USD.
- United States customers can apply for a line of credit online and receive a quick decision.
With Fly Now, Pay Later,
our deferred payment option on the AmericanAirlines Credit Card, you can get 6 Months No Payments, No Interest
for tickets purchased on AA.com. Learn more and apply.
- Use your PayPal account to pay for your tickets. This option is available to customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Otherwise, you can hold your reservation online without using a credit card if the fare allows. Once you have made your reservation, you can purchase your ticket at any one of our Airport Ticket Offices or Travel Centers, or at your nearest participating Western Union office. Our Airport Ticket Offices or Travel Centers accept multiple forms of payment including credit/debit cards, checks and cash.
E-ticket eligible travel originating in the United States, Puerto Rico and U.S. Virgin Islands, may be paid for wholly with American Airlines Gift Cards.
American Airlines gift cards cannot be used for payment at Travel Centers, airport ticketing locations or Western Union.
Note: Reservations ticketed by our reservations offices, airport ticket counters or travel centers are subject to an additional charge. AA.com reservations ticketed at Western Union locations are subject to a Western Union fee of $14.95 USD or local currency equivalent.
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| Q: | How do I pay for my ticket at AA.com using the Fly Now, Pay Later deferred payment option on my AmericanAirlines Credit Card? | | A: | Retrieve your reservation by selecting 'Reservations' and then 'My Reservations' from the fly-out menu on the left.
If you are logged in, 'Select' the itinerary from your reservation list that you wish to view and confirm. If you are not logged in, you may retrieve your reservation by completing the 'Find Reservations' section. You must have your record locator (a unique six-letter code assigned to a reservation) to view your reservation online
- Click on the red 'Purchase' button near the bottom of the page to proceed to the payment screen.
- Select AmericanAirlines Credit Card from the menu
- Enter your account number (you don't need to enter an expiration date)
- Complete your transaction
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| Q: | How do I pay for my ticket using Electronic Checks? | | A: | From the payment screen, select the 'Pay with your Checking Account' option. You will be prompted to enter the following information:
- Bank routing number (9-digit number, also known as the ABA code)
- Bank account number (we do not need a check number)
- Customer's name and U.S. address (customer must be an authorized signer on the bank account)
- Customer's valid U.S. driver's license number or state-issued ID number, and the issuing state
You may use electronic checks provided it is a personal check drawn on a bank branch in the U.S., Puerto Rico, or U.S. Virgin Islands, and the account is funded in U.S. Dollars. Your ticket(s) must be purchased more than 15 days prior to travel, and the total transaction amount does not exceed $10,000.00 USD.
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| Q: | How do I pay for my ticket using PayPal? | | A: | From the payment screen, select the 'Pay with PayPal' option. You will be temporarily redirected to PayPal's website where you can log in to your account and confirm your payment. You will then be returned to AA.com to complete your purchase.
If you don't have a PayPal account, you can create one upon checkout. From the payment screen, select the 'Pay with PayPal' option and you will be temporarily redirected to PayPal's website where you can create a new PayPal account. Signing up for a PayPal account is easy, it takes just a few minutes to complete, and it's free.
This payment option is available to customers in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
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| Q: | How do I pay for my ticket using Western Union? | | A: | Book your flights at AA.com and place your reservation on hold. Be sure to print a copy of your AA.com Hold Reservation Summary - it includes your Record Locator, and also shows the date and time by which you must purchase your reservation. Then, before the purchase deadline, bring your "Hold Reservation Summary" to any participating Western Union location to pay for your tickets with cash. A $14.95 USD (or local currency equivalent) Western Union charge applies to each transaction.
Please note the following for payments through Western Union:
- The Western Union $14.95 USD charge is applicable for AA.com reservations only and is non-refundable. Western Union will collect $34.95 USD (or local currency equivalent) on any booking made through an AA Reservations call center.
- With Western Union there is a limit of $5,000 USD per transaction. Please contact American Airlines Reservations for assistance if the total price of your reservation exceeds $5,000 USD.
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| Q: | How do I apply the value of an unused ticket or travel voucher as credit towards an online ticket purchase? | | A: | You may apply the value of an unused ticket (subject to the rules of your ticket) or travel voucher as credit towards an online ticket purchase if the following applies to your reservation:
- The reservation can be placed on hold
- You are traveling wholly on American Airlines, American Eagle, AmericanConnection®, certain American codeshare flights or oneworld partners
In order to complete these transactions, you must allow at least 12 days (or at least 21 days for residents of Canada) before your departure date.
Simply make your reservation online and select the hold option, write down your record locator, then call our reservations agents to set up the ticketing. The reservations agent will arrange for you to mail in the unused portion of your ticket or transportation voucher and apply it towards full or partial payment.
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| Q: | Can I buy a ticket for someone else? | | A: | Yes, you can purchase a ticket for someone else. AAdvantage miles applicable will be credited to the AAdvantage member traveling.
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| Q: | What is a Card Security Code? | | A: | The card security code is the 3 or 4 digit code which provides added protection against credit card fraud. By capturing the Card Security Code, we are validating that the customer placing the online reservation is in possession of the credit or debit card and that the account is legitimate.
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| Q: | Will AA.com store my security code? | | A: | No. Validation will be done up front and the code will not be stored.
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| Q: | What is electronic ticketing? | | A: | Electronic ticketing allows you to travel without the use of paper tickets. Ticket information is electronically stored, and you receive only a confirmation of your itinerary and receipt.
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| Q: | When will I see an electronic ticketing option? | | A: | To qualify for electronic ticketing:
- You must have a billing address in the U.S., Puerto Rico, U.S. Virgin Islands, Canada, the United Kingdom, or in the following Latin American and Caribbean countries:
Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Netherland Antilles, Nicaragua, Panama, Paraguay, Peru, St. Kitts, St. Lucia, St. Vincent & the Grenadines, Trinidad, Turks & Caicos, Uruguay, Venezuela
- Your itinerary must be entirely on American Airlines/American Eagle/AmericanConnection® or on a carrier with which we have an interline electronic ticketing agreement, and your itinerary cannot contain more than 16 flight segments.
- Customers purchasing reservations booked at least two hours before flight departure, customers purchasing reservations with a UATP Card and all Executive Platinum, Platinum or Gold AAdvantage members will see the Electronic Ticketing option when making a reservation on AA.com.
- Certain destinations in your itinerary may not allow electronic ticketing travel.
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| Q: | Why do I only see an electronic ticketing option when I purchase my tickets? | | A: | All qualifying reservations will be electronic tickets.
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| Q: | Can I still receive paper tickets if I am eligible for electronic ticketing? | | A: | As part of our initiative to streamline your airport experience and reduce costs we will offer paper tickets only if your reservation does not qualify for an electronic ticket. If your reservation is eligible for electronic ticketing and you elect to receive a paper ticket issued through ticket office personnel or travel agencies, an additional charge will apply.
For locations served by American Airlines in Europe, Mexico, the Caribbean and Latin America, the charges are as follows:
- France, Belgium, Italy and Spain: 25 EUR
- United Kingdom: 25 GBP
- Mexico, The Caribbean and Latin America: $25 USD, converted to local currency
- Charges for Germany and Switzerland are not effective yet, but will follow at a later date
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| Q: | Are there any charges associated with tickets issued by reservations offices, airport locations or American Airlines Travel Centers? | | A: | AA Reservations
- A $20 USD charge applies for locations in the U.S. Puerto Rico, Mexico, Latin America, the Caribbean and Bermuda. (Due to government and market requirements, a higher charge may be charged in Colombia and Chile.)
- A charge of $20 USD will also apply when our reservations representatives assist with voluntary itinerary changes when the reservation was not created by American Airlines Reservations or on AA.com.
- A service charge may apply for tickets issued through locations in Europe, based on your reservation details
AA Airport Ticket Counter And Admirals Club
- A $30 USD charge applies for locations in the U.S. Puerto Rico, Mexico, Latin America, the Caribbean and Bermuda. (Due to government and market requirements, a higher charge may be charged in Colombia and Chile.)
- A service charge will apply to tickets issued through locations in Europe, based on your reservation details.
AA Travel Center
- A $20 USD charge applies for locations in the U.S. Puerto Rico, Mexico, Latin America, the Caribbean and Bermuda. (Due to government and market requirements, a higher charge may be charged in Colombia and Chile.)
- A service charge may apply for tickets issued through locations in Europe, based on your reservation details.
This charge does not apply to:
- Involuntary changes
- Reissued tickets
- AAdvantage Executive Platinum members when the member is traveling on either a revenue or award ticket. The service charge will not apply to any passenger booked in the same reservation as the AAdvantage Executive Platinum member.
- AAdvantage award tickets issued within 21 days of travel and an expedite charge is collected.
- AAirpass tickets
- Government/military fare tickets
- Prepaid tickets
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| Q: | What is Express Ticket Service? | | A: | Express Ticket Service is American Airlines telephone payment service accommodated to our Latin American and Caribbean customers. This exclusive feature on www.aa.com/espanol is a faster, more convenient system which allows customers to hold a reservation online and then complete their purchasing transaction by calling their local American Airlines reservations office.
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| Q: | How early should I arrive at the airport to buy a ticket that allows purchase on the day of departure? | | A: | Check-in times vary based on the airport you'll be departing from. Please see Suggested Arrival Times for recommended check-in times. Note that if you need to complete other transactions in addition to checking in, additional time may be required. Also note that tickets issued at the airport are subject to an additional charge.
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7. City/Airport Codes
| Q: | Why didn't I receive the correct city in the results when I typed the city name / city code? | | A: | This function on AA.com will accommodate some phonetic spellings and give a list of results. If the city you are searching for is not in that result list, you may want to check the spelling or it may be a city that does not have any type of commercial air service.
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8. My Reservations
| Q: | How can I view my reservations? | | A: | Click on "Reservations" from the left hand menu on the home page, then select "My Reservations". You will then be prompted to login or you may continue without logging into the site.
If your reservation is not listed, use the "Find Reservations" feature. This allows you to look up reservations using the six-letter record locator (your reservation confirmation code). Additionally, depending on your login status, you may also find a reservation using the passenger name and the originating carrier, flight number and departure city.
Please note that when attempting to find a reservation, the passenger name entered must match the name in the reservation exactly as it was booked. Also, when using the "Find Reservations" feature and inputting the originating carrier, flight number and departure city, you must either be a passenger in the reservation or have purchased the reservation or have booked the reservation on AA.com. If your reservation was booked as part of a group and you want to view other passengers in the reservation, you must enter their name in the Find Reservations box on the My Reservations page.
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| Q: | What does the status field indicate when I view my reservations? | | A: | There are 4 reservation status indicators when reviewing reservations:
- A "Hold" status indicates a reservation has been put on hold and the date referenced is the date the reservation will cancel if not purchased.
- A "Purchased" status indicates the date the reservation was purchased on the site.
- A "Canceled" status indicates that the specific reservation has been canceled. Any date shown with a canceled status is the date that AA.com was advised of the cancellation; not necessarily the date that it was canceled, if canceled outside AA.com.
- "Ticketed" status is indicated when a previously "Held" reservation has had a ticket issued for it. This status may also reflect that a travel agency has indicated that they will be issuing a ticket for this reservation.
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| Q: | Can I cancel my reservation on AA.com? | | A: | Yes, if your reservation was booked online, you can cancel the reservation provided you are logged into the site with your AAdvantage number and password:
Click on 'Reservations' from the left hand menu on the home page, then select 'My Reservations'. To cancel the reservation, click on 'View' located to the left of the itinerary you want to cancel. Next click on the 'CANCEL' button located under your Itinerary Summary. (Please note: The 'REMOVE' button does not cancel your reservation. It simply removes it from your viewing list.)
If you were not logged in at the time the reservation was made online; use the 'Find Reservation' feature, to locate the reservation, then cancel.
If you do not wish to login with your AAdvantage number and password or have forgotten it, then please contact American Airlines Reservations to cancel your reservation.
Note: You may want to print a copy of your Itinerary and/or Itinerary & Receipt for Your records prior to canceling your reservation.
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| Q: | How long will canceled reservations appear on my list? | | A: | Reservations that have been flown or canceled will remain on your list of itineraries until 1 day after the last travel date in that itinerary. You may choose to remove a record from your flight reservation list by simply clicking on the 'Remove' link next to the specific record you wish to delete. Please note that this will not cancel an active itinerary - it simply removes it from your list.
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| Q: | What does the 'remove' link do? | | A: | This option appears for itineraries which have already been canceled (see "Can I cancel my reservation on AA.com?" above). "Remove" will remove the selected itinerary from your list of online reservations. However, please note that by selecting the 'Remove' link, you will not cancel an active itinerary - it will simply remove it from your reservation list.
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9. Changing Non-AA Created Reservations
| Q: | Will I be charged if American Airlines personnel change a reservation originally created by a travel agency or website other than AA.com? | | A: | Yes. An additional charge per person will be required for reservations changed by our Reservations, airport or Travel Center personnel.
However, if you meet the necessary qualifications, you may change your reservation on AA.com with no charge.
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| Q: | What if there is a schedule change, do I have to pay an additional charge? | | A: | No. The additional charge applies to voluntary changes and will not be applied when a schedule change or cancellation has occurred.
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| Q: | Does this charge replace the ticket change charge? | | A: | No. In order to change and confirm your itinerary, you will pay the applicable change charge and any fare difference, plus the additional charge for changing a reservation created by a third party.
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10. Check-In Information
| Q: | What time should I arrive at the airport? | | A: | The amount of time needed to complete all check-in requirements varies depending on your itinerary. Refer to our Check-In section for additional information.
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11. Flight Check-In
| Q: | What is Flight Check-In? | | A: | Flight Check-In is a service that enables American Airlines, American Eagle and AmericanConnection® customers to check in for a flight from home, the office or anywhere there is an Internet connection. Additionally, if your itinerary includes a connection to a carrier with which we have an e-ticketing and online check-in agreement you may check in for your flights with these carriers as well. View the list of other airlines with online check-in agreements. Note: the first flight for which a passenger is checking in must be on American Airlines, American Eagle or AmericanConnection.
To use Flight Check-In, just visit www.aa.com. Select the Flight Check-In tab in the upper right corner of the home page within the Reservations box then follow the simple instructions.
Flight Check-In enables you to avoid check-in lines at the airport by printing your boarding pass from home and heading directly to security and the gate when you arrive at the airport. Flight Check-In is available for travel within the U.S., including Alaska and Hawaii, Puerto Rico and the U.S. Virgin Islands.
Please note that boarding passes for carriers other than American Airlines, American Eagle and AmericanConnection may not be issued depending on our agreement with the carrier involved. You may still use Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from that carrier.
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| Q: | Who can use Flight Check-In? | | A: | You can use Flight Check-In if you meet all of the following requirements:
- You have an AAdvantage® number and password and login to AA.com OR you know the name and record locator of the passenger.
- The passenger is traveling on an American Airlines, American Eagle, or AmericanConnection®, domestic U.S., electronic ticket
(including electronic tickets issued by travel agencies or other online sources).
- The passenger is booked on a flight that is less than 24 hours but more than one hour before departure.
- The passenger has a seat assignment.
- The passenger is booked on a reservation that only contains flights within the U.S., including Alaska and Hawaii, Puerto Rico and the U.S. Virgin Islands.
- You are checking in only for American Airlines, American Eagle AmericanConnection® operated flights, or a carrier with which we have an
electronic ticketing agreement. The first flight for which you are checking
in must be operated by American Airlines, American Eagle or AmericanConnection to use Flight Check-In.
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| Q: | Are there any special circumstances in which I can't use Flight Check-In? | | A: | You are not eligible to use Flight Check-In if:
- You have a non-U.S. destination in your itinerary other than Puerto Rico and the U.S. Virgin Islands.
- The first flight for which you are checking in is NOT operated by American Airlines, American Eagle or AmericanConnection.
- You are traveling on a military fare.
- You are traveling with a pet.
- You are an unaccompanied minor.
- You are traveling with an oxygen container.
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| Q: | Why is the "Email for use on Cell Phone or other Mobile Device" not available for my itinerary? | | A: | To qualify for this boarding pass option, the itinerary must only contain a single passenger and be a nonstop departing flight from an airport that has the capability to scan 2D barcodes on mobile phones at the TSA security check point. Those airports are currently Los Angeles (LAX), Chicago O'Hare (ORD) and Orange County (SNA). If the itinerary contains a return flight within 24 hours, the itinerary may also not be eligible.
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| Q: | Can I check in for my return flight at the same time as my outbound flight? | | A: | AA.com allows customers traveling with domestic e-tickets who have return flights within 24 hours of departure to check in for both outbound and return flight segments at the same time.
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| Q: | Why am I required to provide infant information for Flight Check-In? | | A: | American Airlines collects this information to have an accurate record of all passengers onboard the aircraft.
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| Q: | Can I use Flight Check-In if I have connecting flights? What if I'm connecting to another airline? | | A: | Yes. When your connecting flight is an American Airlines, American Eagle or AmericanConnection operated flight, you will be able
to use Flight Check-In and obtain a boarding pass for each flight. You can also use Flight Check-In when your connecting
flight is on another carrier, as long as we have an e-ticketing agreement
with that carrier.
Please note that boarding passes for carriers other than American Airlines, American Eagle and AmericanConnection may not be issued depending on
our agreement with the carrier involved. You may still use Flight Check-In for these carriers, but you will need to obtain a boarding pass directly from
that carrier.
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| Q: | Can I view or change my seat assignment using Flight Check-In? | | A: | Yes. When your itinerary is displayed prior to checking in, click the "Select" seats button to view or change your seat(s). You will be presented with a seat map showing available seats. Once you check in on AA.com, seat assignments can be viewed but cannot be changed.
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| Q: | Can I use my 500-mile upgrades with Flight Check-In? | | A: | Flight Check-In will only check you in for the cabin in which you are confirmed. If your upgrade has not been
confirmed at the time you use Flight Check-In, you will automatically be given the opportunity to be added to
the Airport Upgrade Standby List on AA.com, at Self-Service Check-In or by an airport agent. The date and time
of your original request, along with your elite status level, will determine your priority on the Airport Upgrade
Standby List. Please note that you must have the appropriate number of upgrades in your account at the time of check
in for yourself and, if applicable, your companion, in order to be added to the standby list.
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| Q: | Do I need to print my boarding pass? | | A: | Yes. You will need to present your boarding pass to airport security. Your printer should be set to print "8 1/2" x 11" copy using normal or better quality. The page orientation should also be set to "Portrait". If you are traveling on an American Airlines flight, you will receive only one boarding pass for each flight. If you are traveling on an American Eagle flight or AmericanConnection flight, the airline agent may retain the duplicate copy of the boarding pass and the additional copy is for your records.
If you have selected the "Email to Print" option with Flight Check-In, the boarding pass has been sent to you as an Adobe® PDF attachment to the email. You will need to open the file attached to the email and then print the boarding pass on your printer.
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| Q: | What if I am having problems viewing the PDF file attachment from my boarding pass email? | | A: | If you are having trouble viewing the attachment, be sure that you have the appropriate software (Adobe® Acrobat® or Adobe® Reader®). There are Adobe Reader versions for MS Windows, MS Windows NT, OS/2, Macintosh, and Unix platforms. Download the Adobe Reader for free from Adobe*.
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| Q: | What if I am having problems printing the PDF file attachment from my boarding pass email? | | A: | If you can view the attachment correctly on your screen, but it fails to print correctly, you should do the following:
- With the PDF file open in Acrobat or Acrobat Reader, choose Print from the File menu.
- Windows Users : Check the "Print as Image" option in the Print dialog. If you don't see the option to "Print as Image" be sure that you have the latest version of Adobe Acrobat Reader. Download the Adobe Reader for free from Adobe*.
Macintosh Users: Change the setting for the popup menu at the top of the dialog from General to Acrobat, and select Print as Image as the print method.
- Click Print.
- If you are still having trouble, additional information about troubleshooting printing problems for PDF files can be found through the following links at Adobe's site:
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| Q: | What should I do if I received a boarding pass attachment in email, but I can’t view or print my boarding pass? | | A: | To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
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| Q: | I forgot to print my boarding pass when I used Flight Check-In? Can I go back and print it? | | A: | Yes. View instructions for printing your boarding pass after you have used Flight Check-In. You may
also visit Curbside Check-In, a Self-Service machine or see an American Airlines agent when you arrive
at the airport to obtain a boarding pass.
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| Q: | Are there any special circumstances in which I can't reprint my boarding pass using Flight Check-In? | | A: | You are not eligible to reprint your boarding pass if:
- You have a destination outside the U.S., Puerto Rico or the U.S. Virgin Islands in your itinerary
- You are traveling on a military fare
- You are traveling with a pet
- You are an unaccompanied minor
- You are traveling with an oxygen container
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| Q: | What should I do if I used Flight Check-In but I lost my boarding pass? | | A: | To obtain a duplicate boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or stop by Curbside Check-In.
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| Q: | What does my printed boarding pass include? | | A: | You will have the following information available during your trip:
- Your name, seat number and flight number
- Daily weather forecast
- Insight into activities and events taking place at your destination
- Special offers, discounts or coupons to local places of interest
- Have a connecting flight? You will have a printout of the airport map with locations for food and beverages as well as shops and services.
- Traveling with your family? Additional boarding passes will include games to play on the plane.
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| Q: | How can I print my boarding pass in black and white? | | A: | To print your boarding pass, complete the following steps:
Mac:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Choose "Color Matching" from the settings drop down.
3. Choose "Other Profiles" from the profile drop down.
4. Choose "Generic Gray Profile" from the list and then select the "OK" button.
Windows:
1. Select the "Print Boarding Pass" button on the main boarding pass page.
2. Select either Grayscale or Pure Black and White under the Color/grayscale option at the bottom of the print dialogue window.
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| Q: | How can I print without the weather, destination highlights and offers? | | A: | Select the "Print Without Destination Highlights" link on your boarding pass.
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| Q: | How do I check my baggage after checking in with Flight Check-In? | | A: | After you have checked in using Flight Check-In, you may check your bags using any of the following convenient options:
- Curbside Check-In
- Self-Service Check-In (check bags only option)
- See an American Airlines agent
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| Q: | If I've checked in and printed a boarding pass with Flight Check-In, where should I go once I arrive at the airport? | | A: | You can proceed directly to Security with your government-issued photo identification and boarding pass, then right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure.
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| Q: | What if I used Flight Check-In and can't make my flight? | | A: | If you are unable to make your flights, please contact American Airlines at 1-800-433-7300 prior to flight departure to retain the value of your ticket. Fees and penalties may apply for changes, depending on the fare paid for the ticket.
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| Q: | Can I change my reservations online after using Flight Check-In? | | A: | No, you are not able to change your reservation online once you have checked in. Please contact American Airlines Reservations at 1-800-433-7300 for assistance.
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12. Mobile Boarding Pass
| Q: | What is Mobile Boarding Pass? | | A: | Now when you check in for your flight departing from Los Angeles (LAX), Chicago O’Hare (ORD), or John Wayne/Orange County (SNA), you can choose to receive your boarding pass for any nonstop flight with a single passenger electronically on your mobile phone or PDA.
- When checking in on AA.com, choose the “Email to Cell Phone or other Mobile Device” option and include the email address for your mobile phone or PDA.
- Retrieve your Mobile Boarding Pass via your email and save it to your phone for easy access at the security checkpoint (check your phone/PDA manual for options on how to save emails and view offline).
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| Q: | If I have a Mobile Boarding Pass on my cell phone or PDA, what should I do once I arrive at the airport? | | A: | At the airport, retrieve the boarding pass from your cell phone or PDA and make sure the entire barcode is visible on the screen. Also, turn the backlight setting for your phone/PDA display to the brightest mode. Proceed directly to Security with your government-issued photo identification and mobile boarding pass. Show the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.
You may then proceed right to your departure gate where you wait for your boarding group to be called. Be sure to verify your gate assignment when you arrive at the airport as gate assignments and departure times may change. You must be at your gate for boarding at least 30 minutes prior to scheduled departure time. Reservations are subject to cancellation if you are not checked in and at the departure gate at least 15 minutes prior to departure
Be sure to have your boarding pass displayed on your mobile phone or PDA once your boarding group is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.
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13. Curbside Check-In
| Q: | What is Curbside Check-In?
| | A: | A service provided at the curb of participating airports which allows you to check your bags, put any associated
baggage charges
on your credit card and get a boarding pass right at the curb. Curbside Check-In is available for passengers checking bags for a domestic itinerary.
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| Q: | How can I pay for Curbside services? | | A: | Please pay any associated
baggage charges with a credit card. Tipping for skycaps is discretionary.
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| Q: | Which airports offer Curbside Check-In? | | A: | Refer to our Curbside Check-In section to see which existing airport cities offer this feature.
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14. Self-Service Check-In
| Q: | What is Self-Service Check-In? | | A: | American Airlines Self-Service Check-In is a fast and convenient way to check in for domestic or international travel with an electronic ticket. With Self-Service Check-In machines, you can choose an English, French, Japanese or Spanish language option, check in, select a seat, check bags, get a boarding pass and obtain an electronic receipt. Additionally you may purchase an Admirals Club One-Day pass, add your AAdvantage number or just check a bag if you used Flight Check-In on AA.com. Eligible passengers can also standby for an earlier or later flight and request an electronic upgrade.
*Self-Service Check-In is available at Paris Charles de Gaulle, London Heathrow, Frankfurt International, Tokyo Narita, Providenciales, Turks and Caicos and select Canadian locations for passengers returning to the U.S. who are traveling on e-tickets.
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| Q: | What airports have Self-Service Check-In? | | A: | With Self-Service Check-In machines in over 100 airports (with more to come), you'll enjoy a faster, easier check-in process in many U.S. and international locations served by American Airlines and American Eagle. For a complete list of airports, please see www.aa.com/selfservice.
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| Q: | Will all airports have Self-Service Check-In? | | A: | We have installed Self-Service Check-In machines in most domestic (and select international) airports.
We will continue to evaluate customer requests, usage and products to
determine the best locations for additional machines. For more information, please see www.aa.com/selfservice.
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| Q: | Where are the Self-Service Check-In machines located in the airport? | | A: | The Self-Service Check-In machines are located in front of the American Airlines ticket counter for baggage check in, in the ticket counter lobby, before the security checkpoint and in select gate locations for carry-on bags only. Additionally, Self-Service Check-In is now available in the lobby of the Chicago O'Hare Airport Hotel. For a complete list of machine locations, please see www.aa.com/selfservice.
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| Q: | What if I need help? | | A: | As always, our airport agents will be available should you need assistance with Self-Service Check-In.
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| Q: | Who is eligible to use Self-Service Check-In? | | A: | Any American Airlines, American Eagle or AmericanConnection® passenger with an electronic ticket may use Self-Service.
Customers traveling to international destinations can use Self-Service Check-In machines at select airports, see www.aa.com/selfservice for details.
Please remember to see an agent for special assistance if you are traveling with an infant, a pet, an oxygen container or if you are assisting an unaccompanied minor.
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| Q: | Do I need an electronic ticket to use Self-Service Check-In? | | A: | Yes. The ability to use the Self-Service Check-In machines is one of the benefits of electronic travel. Electronic tickets issued by travel agencies as well as other online sources are also valid for use with Self-Service Check-In machines. In the near future, American Airlines will have 100% electronic ticketing.
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| Q: | Can I use Self-Service Check-In if I have a paper ticket? | | A: | No. The Self-Service Check-In application is for electronic tickets only. In the near future, American Airlines will have 100% electronic ticketing.
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| Q: | Can children traveling with an adult or as an unaccompanied minor use Self-Service Check-In? | | A: | Yes. Unaccompanied Children (children traveling without an adult) may use
Self-Service Check-In however, for security reasons, unaccompanied minors
must see an agent at the ticket counter.
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| Q: | Can I use Self-Service Check-In for International travel? | | A: | Yes, as long as you are traveling on an electronic ticket. You will be required to swipe your passport (for machine-readable passports) or manually enter information from your passport when using Self-Service machines for international check-in.
You will also be asked for an emergency contact, your country of residence and a visiting address for non-U.S. residents traveling to the United States. You may provide this information in advance on AA.com. Simply retrieve your reservation, select the appropriate reservation, then look for the "International Passenger Details" section.
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| Q: | Can I use Self-Service Check-In if I purchased my ticket from a travel agency or online agency? | | A: | Yes, Self-Service Check-In can be used with tickets issued by any source.
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| Q: | What information does the U.S. government require in my flight reservation? | | A: | For security reasons, the U.S. government requires collection of passenger travel information. The information required includes passport number, citizenship, country of residence, emergency contact name/phone, and temporary U.S. address for U.S. visitors. Most of this information can be added to your flight reservation online at AA.com. This will expedite the check-in process and save you time at the airport.
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| Q: | What is an "exception" and do I need to go to the ticket counter to complete the check-in process? | | A: | There are a few circumstances where agent assistance is required to receive boarding documents, for example when the name on the passport does not match the ticketed name or when travel documents such as visas need to be verified. Should you encounter an exception, simply stay at the Self-Service Check-In machine and an agent will be there to assist you.
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| Q: | Can I check in today for a flight that leaves after midnight? | | A: | Yes. You may check in for any flight that departs within 24 hours.
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| Q: | What's the minimum check in time for using Self-Service Check-In? | | A: | In most airports, the minimum check-in time for using Self-Service Check-In is 30 minutes before flight departure, but it can range up to 45 minutes before flight departure in some airports. Specific cutoff times are listed on the front screen of the Self-Service Check-In machine. Please see suggested arrival times, checking in and security checkpoints for additional information.
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| Q: | What information does Self-Service Check-In need to find my reservation? | | A: | Self-Service Check-In can easily find your reservation with either your passenger name record locator (PNR), E-ticket number, AAdvantage number, your destination city, or your flight number. Please use the American Airlines PNR and not a travel agent online booking record locator. For connecting flights, please use your final destination for the destination city lookup.
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| Q: | Do I need to swipe a credit card? | | A: | No. A credit card is just one of the ways you can identify yourself at a Self-Service Check-In machine. We ask that you either swipe your passport, AAdvantage elite-status card (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), your Admirals Club or AAirpass card with a magnetic strip or a major credit card. Please note that the name on your elite-status card or credit card must match the name as it appears on your e-ticket reservation. You may also look up reservations with just their record locator and name.
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| Q: | Will my credit card be charged when I use Self-Service Check-In? | | A: | No. Your credit card is used for proof of identification purposes only.
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| Q: | Can I check my bags using Self-Service Check-In? | | A: | Yes! With Self-Service Check-In machines that allows checked bags you can check bags under 50 lbs. measuring no more than
62 inches (measured length + width + height) and process any
associated charges.
Self-Service machines are located directly in front of the American Airlines ticket counter. Your bag tags will be printed
behind the ticket counter. An agent will check your photo ID, attach the tags to your bags and place them on the baggage belt.
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| Q: | Can I change my seat with Self-Service Check-In? | | A: | Yes. You are able to change your seat upon initial check in.
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| Q: | Can I add my AAdvantage number to my reservation when checking in with Self-Service Check-In? | | A: | Yes, you can add your AAdvantage number during the initial check-in process to ensure you get credit for your flight.
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| Q: | Can I get a boarding pass for my connecting flight? | | A: | Yes! You can check in for a trip with up to four (4) U.S. domestic segments from your originating airport to your destination airport.
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| Q: | How many passengers in one reservation can check in using Self-Service Check-In? | | A: | You may check in up to nine people using Self-Service Check-In. If more people are present in your reservation, you may repeat the check-in process for the remaining passengers until everyone is checked in.
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| Q: | Can I standby for another flight with Self-Service Check-In? | | A: | Yes! Self-Service Check-In will allow eligible customers to stand by for an earlier or later flight to the same eligible destination on the same date of travel at no charge.
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| Q: | Can I confirm another flight with Self-Service Check-In? | | A: | Yes! Self-Service Check-In will allow eligible customers to confirm an alternate domestic flight to the same destination on the same date of travel. If seats are available within 12 hours of departure of alternate flights, you can confirm flight changes for $50 when traveling on a discounted fare.
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| Q: | Can I upgrade to the next class of service using Self-Service Check-In? | | A: | Yes! If you are an AAdvantage elite-status member (AAdvantage Executive Platinum, AAdvantage Platinum or AAdvantage Gold), or are a regular AAdvantage member flying with an unrestricted ticket, you'll be given the opportunity to upgrade to the next class of service (e.g., First Class, Business Class) on your American Airlines flight. Please note: when requesting an upgrade, all passengers in your reservation that are checking in with you must request an upgrade. If you do not have enough electronic upgrades in your account to cover the requested itinerary, you may purchase them at the Self-Service Check-In machine. Some international flights may not be eligible for electronic upgrades.
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| Q: | Can I purchase 500-mile upgrades with Self-Service Check-In? | | A: | Yes, AAdvantage members checking-in for an itinerary that requires 500-mile upgrades can purchase the upgrades they need to complete the transaction through Self-Service.
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| Q: | Can I purchase tickets with a Self-Service Check-In machine? | | A: | Not at this time.
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| Q: | Does Self-Service Check-In offer language options besides English? | | A: | Yes. You may choose English or Spanish.
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| Q: | What is the Confirmed Upgrade option? | | A: | The Confirmed Upgrade option is a way for customers to enjoy the comfort of our premium cabins at an affordable price. This option is offered to passengers who aren't able to use 500-mile upgrades. In these situations, the Confirmed Upgrade option makes unused premium cabin seats available on the day of departure.
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| Q: | How do Confirmed Upgrades work? | | A: | If seats are available in the premium class cabin four hours before departure and flights in your itinerary are eligible for an upgrade, a customized message will be displayed during your check-in process at the Self-Service machine. You can then choose whether to purchase an upgrade, and then pay with a credit card. A receipt for the upgrade will be printed, along with your boarding pass, at the end of the transaction.
(Note - this purchase does not result in the deposit of 500-mile upgrades into your account. The charge is paid and you are upgraded to the premium cabin on the flight(s) you selected.)
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| Q: | How much do Confirmed Upgrades cost? | | A: | The cost to upgrade is just $45 per 500 miles. For example, if the flight segment is 850 miles long, the cost would be $90.
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| Q: | On what flights is the Confirmed Upgrade option offered? | | A: | Passengers traveling on flights within the 48 contiguous United States, U.S. Virgin Islands, or Puerto Rico can purchase an upgrade, even if they are traveling on AAdvantage award tickets. The upgrade is offered on a space-available basis on your day of travel.
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| Q: | If I don't use the Self-Service machine for check-in, can I still use the Confirmed Upgrade option? What if I check-in at home using AA.com? | | A: | The Confirmed Upgrade option is only offered via the Self-Service machine. If you first check in on AA.com, you can still use the Self-Service machine at the airport. If the Confirmed Upgrade option is offered for your flight, you can choose to upgrade, following the usual procedures.
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| Q: | Will the Confirmed Upgrade option reduce the number of premium class seats available to full-fare and AAdvantage elite customers? | | A: | No. Upgrades via Self Service will be offered only after we've determined that sufficient premium seats are available to accommodate customers who want to buy full-fare tickets and to AAdvantage elite members who wish to upgrade.
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| Q: | As an AAdvantage elite member traveling on an award ticket, can I use the Confirmed Upgrade option and how much will I pay? | | A: | If the Confirmed Upgrade option is available on a flight for which you are using an AAdvantage award ticket, then it will be offered when you check in using the Self-Service machine. The cost to upgrade is $45 per 500 miles.
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15. View Available Seats
| Q: | How can I find out which seats are currently available for a particular flight? | | A: | You can view a real-time seat map for any flight operated by American Airlines or American Eagle by clicking on 'View Available Seats' under the 'Reservations' menu. You will need the flight number, departure date, origin and destination cities.
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| Q: | Why can't I purchase seats on a flight that still shows seats available when I check for available seats? | | A: | The 'View Available Seats' feature reflects seats that are still available to assign to customers who have purchased tickets on a flight. It does not reflect the amount of seats that are still available for purchase.
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| Q: | What happens to my seat if American Airlines has a schedule change or an equipment change? | | A: | You will be reaccommodated in a similar seat when possible. However, it may be necessary to change the type of seat and/or break up parties traveling together when similar seating is not possible.
American accommodates the seating requirements of customers with certain types of disabilities. This could result in the occasional need to change another individual's pre-assigned seat, with bulkhead seats being particularly subject to reassignment. We appreciate your cooperation in these special circumstances.
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| Q: | The seat shows available when viewing the map, but when I book it, the seat is not available - why? | | A: | The seat is actually available when viewing the seat map, but between the time you view the map and actually make the reservation, another customer reserved the seat.
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| Q: | Why am I unable to select a preferred seat? | | A: | Preferred seats are available to AAdvantage Executive Platinum®, AAdvantage Platinum®, AAdvantage Gold® and AAirpass members. In addition, passengers who have tickets with a Y or B booking code are eligible for preferred seats.
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| Q: | What if I have confirmed my flights, but am unable to pre-assign (or reserve) my seats? | | A: | American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to pre-assign your seat at the time of booking, you may obtain your seat when you check in for your flight.
Tip: Due to cancellations and special reserves for our top-tier customers, seats may become available closer to the day of departure. Visit AA.com frequently to check the current available seating for your flight.
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16. Fare Summary
| Q: | The fare is different than what I was quoted during the booking process - what do I do? | | A: | If the fare summary is different from what you were quoted, you will need to contact
AA.com Web Services.
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| Q: | Can I apply the value of an unused ticket or travel voucher as credit towards an online ticket purchase? | | A: | Yes, as long as the reservation can be placed on hold and you are traveling wholly on American Airlines, American Eagle, AmericanConnection®, certain American codeshare flights or oneworldTM partners. Simply make your reservation online and select the hold option, write down your record locator, then call our reservations agents to set up the ticketing. The reservations agent will arrange for you to mail in the unused portion of your ticket or travel voucher and apply it towards full or partial payment.
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| Q: | How do I make a reservation using my AAdvantage miles? | | A: | To make a reservation using your AAdvantage miles, you need to login with your AAdvantage number and password. You may select "Redeem Miles" from the Home Page, “Book Flight” module. Alternatively you may select "Reservations", then "Book Flight" which takes you to "Award" tab. You may also book an award by selecting "AAdvantage" then "Redeem Miles".
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| Q: | How can I view the fare rules? | | A: | Click on 'Detailed Fare Rules' during the reservation process. Sometimes two or more fares have been combined to create the price for the flight(s) you have booked. Use the 'Detailed Fare Rules' button to review information about all of the fares included in your itinerary. When two or more fares are combined, the most restrictive of the fare rules will apply to the entire itinerary.
If you need detailed fare rules for a reservation already booked, please contact American Airlines Reservations for assistance. Please provide our representative with your record locator or your flight number and date of travel.
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17. Itinerary Summary
| Q: | How do I find out specific flight details? | | A: | On the summary page of your itinerary select 'View Details.' Select the flight in question and the response will include:
- Flight number
- Routing (Including any stopovers)
- Actual Date/time of departure and arrival
- Meal Service
- Aircraft Type
- Travel Time
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| Q: | What is 'Flight Status Notification'? | | A: | Flight Status Notification is a feature you may sign up for when you want to be notified of a flight's status. You can receive a text or voice message with information updates on your flight or a flight you expect someone on. You can choose to receive a voice message to your phone, or a text message to a cell phone*, alphanumeric pager*, personal digital assistant (PDA) or regular email account. Notification voice/text messages may be sent to any 10 digit dial code, including the U.S., U.S. Virgin Islands, Canada, the Bahamas and Bermuda.
*Device must be capable of receiving email messages.
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| Q: | How do I select my seat(s)? | | A: | Once you complete your online reservation, click on the 'Select' seat button in the 'Your Itinerary' box of the 'Reservations Summary' page. The 'Select Seats' page will display. To change the auto-assignment, click on the desired available seat from the display and click 'Submit'. Repeat for each flight number.
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| Q: | What criteria do I have to meet in order to travel in an exit seat? | | A: | In order to travel in an exit seat you must be willing to assist in an evacuation, able to operate the exit door and assist others in exiting the aircraft. You must also be at least 15 years of age or older.
If any of the following criteria apply you may not be seated in an exit seat:
- If you are traveling with a child of 15 years of age or another passenger who requires your care.
- If you are unable to understand printed emergency instructions or verbal crewmember instructions.
- If you are traveling with a pet.
- If you have a condition that might prevent you from performing evacuation functions or injure you while performing such functions.
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18. Fares
| Q: | Where can I find fare sales? | | A: | For the latest fare specials, logon to AA.com and select 'Net SAAver & Special Offers' on the side menu.
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| Q: | How do I find a lower fare? | | A: | Follow these helpful tips to obtain the lowest available fares on AA.com:
- If logged in, make sure that you have selected "Economy With Restrictions" in your AA.com account profile. To view your selections once logged in, click on "My Account" ,select the "Reservation Preferences" tab and view your "Preferred Class of Service" section. Click on the red "Submit" button to save any changes.
- Use the "My Dates are Flexible" feature to search up to 31 days at a time for the best fares to your destination. In the "Book Flights” section on our homepage, click on the "My Dates are Flexible" link. Input your travel information and click on the red "GO" button. Select your desired fare to obtain the available travel dates.
- Select 'Search by Price & Schedule' which allows you to find the lowest fare available for your specified itinerary as well as the difference in price by cabin. This view provides the ability to select your outbound flights and your return flights, up to a maximum of 15 different flight options. Please review our demo for more information.
- Click on the "Deals" button in the "Book" section on our homepage. Use the "Search All Fare Sales" feature to narrow your search. Enter your departure city and click on the red "GO" button. A list of your search results may display and you can click on the blue fare link to continue your online booking.
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| Q: | How do I guarantee my fare on AA.com? | | A: | Reservations placed on hold on AA.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact American Airlines Reservations.
For example, if you are purchasing a fare with a 7-day advance purchase requirement and today is the last day to qualify, you must purchase your ticket by the end of today.
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| Q: | Why did I receive a price change notice? | | A: | Prices can change due to fluctuations in availability in flights and fares. You will see a price change notice when the fare is either higher or lower than what was originally displayed.
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| Q: | What is an unrestricted fare? | | A: | Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is identified as an unrestricted fare, you can make changes to your flight with no change charge (based on seat availability). However, an additional collection of fare may apply.
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| Q: | How can I view the fare rules? | | A: | Click on 'Detailed Fare Rules' during the reservation process. It is important to know that sometimes two or more fares have been combined to create the price for the flight you have booked. When this occurs, you can use the 'Detailed Fare Rules' button to find information about all of the fares included. In this case, the most restrictive of the fare rules will apply to the entire itinerary.
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| Q: | What should I do if I don't understand the fare rule that was displayed when I booked my reservation? | | A: | Please contact
AA.com Web Services for an explanation of the fare rule. Please have your name, flight number, and travel date or Record Locator available to give to the American Airlines representative.
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| Q: | What if my fare is reduced in the future before I leave - can I get the difference in fares refunded? | | A: | This answer is dependent on the type of fare purchased as each fare has its own fare rules. You will pay any applicable change charge on the fare you purchased before the difference in fare is refunded in the form of a travel voucher. If the refund amount is less than the change charge, no refund would apply. You may contact American Airlines Reservations to have an agent evaluate your ticket.
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| Q: | If the fare I purchased goes up - do I have to pay the difference? | | A: | No, you will not be responsible for the differences in the fare that you have purchased and the current fare, as long as no changes are made to the reservation.
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| Q: |
For fare purposes, how are passengers defined based on age? | | A: | For fare purposes, passengers are defined as follows:
- Adult - Age 12 - 64
- Senior - Age 65 and older
- Child - Ages 2-11
- Infant in a seat - Younger than age 2, must be at least 2 days old to travel. Applies to domestic travel, must be booked at same time as accompanying adult(s).
NOTE: Children under 15 who are traveling alone are subject to special restrictions and cannot be booked on AA.com. See our Traveling With Children and Infants page for more information.
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| Q: | Do you have any emergency or bereavement rates/discounts? | | A: | We do offer emergency fares for different situations. You cannot obtain these fares on AA.com and will have to contact American Airlines Reservations.
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| Q: | Do you offer Government or Military Fares? | | A: | American Airlines, American Eagle and AmericanConnection® may offer Government or Military Fares in some markets. For further information, please call American Airlines Reservations at 1-800-433-7300.
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19. Lowest Fare Guarantee
| Q: | What is the AA.com Lowest Fare Guarantee? | | A: | If you make a qualifying airfare purchase on AA.com and then find a lower American Airlines fare for the exact same itinerary on another website with a difference of $5 or greater, American will refund the difference in fare and give you a $50 Promotion Code to be used toward a future flight purchase. The lower fare may not be available on AA.com, and the claim form must be submitted by midnight Central Time on the same calendar day that the ticket was purchased on AA.com. The itinerary must also originate in the domestic 50 United States and be on American, American Eagle and AmericanConnection flights only, with purchase through the AA.com website. For full details, please go to www.aa.com/guarantee.
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| Q: | How do I submit a claim for the Lowest Fare Guarantee? | | A: | First, ensure that the lower fare is at least $5 less than the airfare purchased on AA.com and is the exact same flight, itinerary, cabin and class. Next, fill out all required fields of the online claim form that can be accessed at www.aa.com/guarantee, or by visiting the AA.com Web Services Help Center located in the 'Contact AA' tab on the top of the AA.com homepage. The claim form must be submitted by midnight Central Time on the same calendar day that the ticket was purchased on AA.com.
If we are unable to verify your claim, please ensure you also have the complete web address (URL) and a printout/screenshot of the itinerary confirmation page of the other website where you found the lower fare.
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| Q: | What is a screenshot and how do I print one? | | A: | A screenshot captures the graphic image that appears on your monitor. To print a specific screenshot, go to the web page you want to print and select "File" and then "Print" from your browser toolbar.
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| Q: | Can I submit a claim by calling AA.com? | | A: | No. Claims may only be submitted via the online claim form at AA.com and not through any other e-mail address or any AA phone or fax number.
Please go to www.aa.com/guarantee and click the link to submit an online claim.
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| Q: | Once I submit my claim, how soon will American contact me? | | A: | An AA.com Customer Service representative will contact you via email within 24 hours and will advise the status of your claim.
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| Q: | What if I find a lower fare on another website that is also available on AA.com after I've already purchased my ticket on AA.com? | | A: | The Lowest Fare Guarantee only applies to a lower fare of $5 or greater in difference found on another website meeting all of the parameters set forth in the Terms and Conditions found at www.aa.com/guarantee. Since the Lowest Fare Guarantee would not apply in this case, you may qualify for a rollover to the lower fare found on AA.com; however, it is dependent on the type of fare purchased as each fare has its own fare rules. If a rollover applies, you will pay any applicable change charge on the fare you purchased before the difference in fare is refunded, in the form of a travel voucher. If the refund amount is less than the applicable change charge, no refund would apply. You may contact American Airlines Reservations to have an agent evaluate your ticket.
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20. AA.com Promotion Codes
| Q: | What is an AA.com Promotion Code? | | A: | An AA.com Promotion code is a series of letters and/or numerals, which allows the user to receive some type of discount off of our published fares.
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| Q: | How do I get an AA.com Promotion Code? | | A: | Promotion Codes are not available for purchase and are provided by various departments within American Airlines for specific promotions.
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| Q: | Where do I input an AA.com Promotion Code? | | A: | The AA.com Promotion Code box is located towards the bottom of the 'More Options' page or on the 'Passenger Details' page during the 'Book Flights' process.
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| Q: | How will I know if the promotion discount has been applied? | | A: |
- After entering a valid AA.com Promotion Code both the original and discounted fares will display, when applicable.
- If not applicable, only the original fare will be displayed along with a link to the rules of the Promotion Code you entered.
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| Q: | If I made my reservation with an AA.com Promotion Code and cancel at a later date, can the Promotion Code be used again? | | A: | That depends on the type of Promotion Code you were provided. Please refer to the information you received with your Promotion Code.
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| Q: | If I purchase my reservation with an AA.com Promotion Code, can I make changes to my reservation? | | A: | That depends on the type of Promotion Code you were provided and the fare you purchased. Please refer to the information you received with your Promotion Code.
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| Q: | Is there a minimum fare purchase when using an AA.com Promotion Code? | | A: | Some promotions may require a minimum fare purchase. That depends on the type of Promotion Code you were provided. Please refer to the information you received with your Promotion Code.
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| Q: | Can I use an AA.com Promotion Code on codeshare flights? | | A: | No, these fares are only valid on AA and American Eagle, and AmericanConnection®.
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| Q: | Can I place a reservation on hold when I have entered an AA.com Promotion Code? | | A: | No, all reservations applying a AA.com Promotion to the fare are 'Instant Purchase' only.
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| Q: | Can I use an AA.com Promotion Code on oneworld™ Partners? | | A: | No, these fares are only valid on AA and American Eagle, and AmericanConnection®.
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| Q: | Can I use my AAdvantage electronic upgrades? | | A: | AAdvantage upgrade requirements apply. For further details, call the AAdvantage Desk at 1-800-882-8880.
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| Q: | Can I use my AAdvantage Systemwide (VIP) certificates? | | A: | Yes, AAdvantage Systemwide (VIP) Upgrades may be used in conjunction with any eligible fare where an AA.com Promotion code has been applied, unless otherwise stated. For further details regarding eligible fares or to book your upgrade, call the AAdvantage Desk at 1-800-882-8880.
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| Q: | Can I use my AAdvantage Award upgrades? | | A: | Yes, AAdvantage Award Upgrades may be used in conjunction with any eligible fare where an AA.com Promotion code has been applied, unless otherwise stated. In some cases, an additional co-pay may apply. For further details regarding eligible fares or to book your upgrade, call the AAdvantage Desk at 1-800-882-8880.
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| Q: | Can I use my AAdvantage 500-mile upgrades? | | A: | Yes, AAdvantage 500-mile upgrades may be used in conjunction with any eligible fare where an AA.com Promotion code has been applied, unless otherwise stated. For further details regarding eligible fares or to book your upgrade, visit www.aa.com/aadvantage or call the AAdvantage Desk at 1-800-882-8880.
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| Q: | How do I purchase a reservation using my AA.com Promotion Code? | | A: | A credit/debit card, an AA Gift Card, a gift certificate or an eVoucher may be used to complete an online purchase with a Promotion Code.
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| Q: | Can I use my AA.com Promotion Code for other AA products and services? | | A: | AA.com Promotion Codes only apply for air travel purchases available on AA.com.
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| Q: | How many Promotion Codes may be redeemed at one time? | | A: | One for each AA.com booking. Multiple Promotion Codes may not be entered.
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| Q: | Can I use an AA.com Promotion Code on multi-city travel? | | A: | At this time, promotion codes are valid for one-way or round-trip travel only.
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21. 500-mile Upgrade Questions
| Q: | How can I request an upgrade online? | | A: | AAdvantage Gold, AAdvantage Platinum and AAdvantage Executive Platinum members may request upgrades during the reservation process. This request will be processed when the appropriate upgrade window for your elite status level opens.
The upgrade option is made available during the booking process if the current date and time is greater than three (3) hours of the flight's scheduled departure. Otherwise the upgrade option is N/A.
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| Q: | What are the steps to request a 500-mile upgrade? | | A: | There are four steps. Get details.
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| Q: | How do I check my upgrade balance? | | A: | Login with your AAdvantage number and valid password; then click on 'My Account', click on 'AAdvantage Account' to view Upgrade Balance.
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| Q: | How do I buy additional upgrades on AA.com? | | A: | Mouse over 'Reservations' and click on 'Buy Upgrades.'
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22. 500-mile Upgrade Standby List
| Q: | What is the Airport Upgrade Standby List? | | A: | This is a list maintained by the airport, which allows customers with unconfirmed upgrade requests to continue to be prioritized as they standby for an upgrade. Customers can be added to the airport upgrade standby list no more than 24 hours prior to departure.
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| Q: | I submitted my upgrade request when I booked my flight reservation. Why am I being given the option to be added to the Airport Upgrade Standby List? | | A: | Our automated upgrade system attempts to confirm your upgrade request up to (3) three hours prior to departure. At that time, if your upgrade request has not yet been confirmed, you will need to be added to the Airport Upgrade Standby List if you wish to continue standing by for an upgrade.
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| Q: | In what order are customers processed via the Airport Upgrade Standby List? | | A: | AAdvantage Executive Platinum members first, AAdvantage Platinum members next, AAdvantage Gold members, then other AAdvantage members. Within each elite status level, your priority on the standby list will also be determined based on the date and time you initially requested your 500-mile upgrade.
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| Q: | How can I request to be added to the Airport Upgrade Standby List? | | A: | If you have an unconfirmed 500-mile upgrade request, you will automatically be given an opportunity to be added to the upgrade standby list during check-in on AA.com, the Self-Service machine, or with an airport agent. Please note, however, that you must have the required number of upgrades in your account at the time of check-in to be added to the standby list.
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| Q: | Can I be added to the Airport Upgrade Standby List if I don’t have enough 500-mile upgrades in my account? | | A: | No, you must have the required number of 500-mile upgrades in your account to be added to the standby list.
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| Q: | If I purchase 500-mile upgrades after check-in, can I return to AA.com at a later time to request to be added to the standby list? | | A: | No, this option is only offered on AA.com during the check-in process. You may, however, request to be added to the standby list at the airport via the Self-Service machine or with an agent. Please note that regardless of when or where you check-in for your flight, the date and time from your original upgrade request will be used in conjunction with your elite status level to determine your priority on the standby list.
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| Q: | I initially selected ‘no’ when given the option to be added to the Airport Upgrade Standby List and changed my mind, can I still be added to the standby list? | | A: | Yes. You will need to see an airport agent or the Self-Service machine at this point. You will not be able to change your selection on AA.com.
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| Q: | I initially selected ‘yes’ when given the option to be added to the Airport Upgrade Standby List and changed my mind, can I be removed from the standby list? | | A: | Yes. You will need to see an airport agent at this point. You will not be able to change your selection on AA.com or at the Self-Service machine.
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| Q: | How can I determine my priority on the Airport Upgrade Standby List? | | A: | You can obtain this information at the airport by viewing the Upgrade List on the monitor at your departure gate or by checking with an airport agent.
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| Q: | How do I cancel my upgrade request? | | A: | You can cancel your upgrade request by calling your AAdvantage elite desk or AAdvantage Reservations at 1-800-882-8880.
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| Q: | Can I request to be added to the Airport Upgrade Standby List via AA.com for other types of upgrades, such as an AAdvantage award upgrade? | | A: | No, this option is only applicable for AAdvantage 500-mile upgrades at this time. You will need to see an airport agent for assistance with other upgrade types.
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23. Gift Card
| Q: | What is an American Airlines Gift Card? | | A: | The Gift Card is a stored-value card similar to a pre-paid card, debit card or gift certificate. It
can be used to purchase an electronic ticket on American Airlines, American Eagle, and AmericanConnection through the American Airlines web site, www.aa.com. American Airlines Gift Cards are available in both plastic and virtual cards.
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| Q: | Are American Airlines Gift Cards sold in specific denominations? | | A: | You can purchase Gift Cards in any denomination from $50 - $1500 online at AA.com. American Airlines Gift Cards can also be purchased in participating retail and grocery stores in $50 and $100 denominations.
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| Q: | Where can I purchase an American Airlines Gift Card? | | A: | Currently all American Airlines Gift Cards may be purchased online at AA.com. $50 and/or $100 Gift cards can be purchased at select retail locations including: Barnes and Noble, CVS, Carrs, Dominick's, Genuardi's, Kroger, Pavillions, Publix, Randalls, Safeway, Tom Thumb and Vons. $100 Gift Cards can be purchased at participating Wal-Mart locations. An American Airlines Gift Card is VOID if altered or obtained fraudulently.
Gift Cards purchased from sources other than American Airlines and participating retailers may not be valid or may have less redeemable value than promised by an unauthorized seller. American Airlines is not responsible for honoring invalid gift cards or values.
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| Q: | When I purchase a Virtual Gift Card, how is it received? | | A: | American Airlines Virtual Gift Cards are sent via email when cleared by AA. The purchaser will receive a confirmation email and the gift card recipient receives an email with the details of their Gift Card. If AA determines that a transaction is invalid the recipient will receive notification when they log back onto www.aa.com/giftcard to retrieve their Gift Card. The purchaser will receive an email notification to contact AA directly with any questions.
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| Q: | How do I access the Virtual Gift Card number and PIN? | | A: | The email confirmation contains a link to a page on AA.com where you may access the Virtual Gift Card number and PIN.
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| Q: | What happens if the email is lost or accidentally deleted? | | A: | If the email is lost or accidentally deleted, the recipient can contact the Incentive TrAAvel department to have the original email re-sent.
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| Q: | How do I use the American Airlines Gift Card? | | A: | The Gift Card is simple to use. You can purchase
your electronic ticket through
American
Airlines Reservations, or
if you use AA.com to purchase your e-ticket,
select the flight(s) you would like to purchase,
then on the payment screen, input the gift
card number(s) and PIN(s) as well as the
value to be applied from the gift card. This
amount will be deducted from the card and
then applied toward the purchase of the airline
ticket. If the total price of the ticket
exceeds the value of your gift card(s), you
must use a credit card for any remaining
balance. Note: Gift Cards may not be used for paper tickets. Terms
and Conditions
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| Q: | How many American Airlines Gift Cards can be used during one transaction or purchase? | | A: | Up to eight (8) Gift Cards can be used per transaction. Note: Gift Cards may not be used for paper tickets
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| Q: | Can multiple American Airlines Gift Cards be consolidated onto one American Airlines Gift Card? | | A: | No. You may not consolidate your American Airlines Gift Cards onto one Gift Card.
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| Q: | If all the value of a Gift Card is used, should the American Airlines Gift Card be discarded or can funds be added? | | A: | Funds cannot be added to the American Airlines Gift Card. Once the full gift card value has been used the card is no longer valid for further use and may be discarded. We recommend waiting to discard the gift card until after a ticket has been issued. You can check to see if your ticket has been issued by printing a copy of your receipt at www.aa.com.
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| Q: | Can I receive a refund if there is a remaining value on my American Airlines Gift Card? | | A: | No. American Airlines Gift Cards are redeemable for air travel only, and may not be refunded. The remaining balance of the Gift Card will be available for future purchases.
| | |
| Q: | Can I receive a refund on travel purchased with an American Airlines Gift Card? | | A: | The terms are governed by the rules that apply to the specific fare you have purchased. If a refundable fare was purchased, the Gift Card amount will be refunded in the form of a voucher. Please contact American Airlines Reservations for more information.
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| Q: | Can the American Airlines Gift Card be used toward the purchase of an AAdvantage Award ticket? | | A: | No. The Gift Card can not be used for payment of award travel nor the taxes and charges of the award.
| | |
| Q: | Can I use the American Airlines Gift Card for other services and charges? | | A: | Gift Cards can only be used for the initial
electronic ticket purchase on American Airlines,
American Eagle and AmericanConnection flights
originating in the United States, U.S. Virgin
Islands and Puerto Rico. Gift Cards may also
be used for payment of the initial electronic
ticket for air travel on any oneworld
partner or Codeshare flights designated in
flight listings as AA*. They cannot be used
for payment of air travel on any other airline.
Gift Cards may not be used for paper tickets.
They may not be used for upgrades, flight
changes, Admirals Club enrollments, Admirals
Club One-Day Pass, excess baggage charges,
pet charges, unaccompanied minor charges,
ticketing charges for transactions through
American Airlines Reservations, oxygen fees,
taxes, charges or charges payable in connection
with AAdvantage Award Travel; AmericanAirlines
Vacations or other non-flight products and/or
services sold by American Airlines.
Note:
if a credit card is used in conjunction with
gift card(s), the credit card must have a
U.S. billing address.
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| Q: | Can I use the American Airlines Gift Card at airport locations, travel centers or Western Union? | | A: | No. American Airlines Gift Cards are only valid for qualifying air travel purchased online at AA.com or by contacting American Airlines Reservations.
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| Q: | Will I incur a Reservations ticketing charge if I redeem my Gift Cards by contacting American Airlines Reservations? | | A: | Yes, all Reservations charges apply.
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| Q: | How do I check my American Airlines Gift Card balance? | | A: | You may check your American Airlines Gift Card balance online, or by calling the American Airlines Gift Card Customer Service Center at 1-800-291-8189.
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| Q: | Can anyone use my American Airlines Gift Card? | | A: | Yes. The American Airlines Gift Card should be treated like cash and is transferable. You may use the gift card
yourself or give it to anyone you choose.
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| Q: | Does my American Airlines Gift Card expire? | | A: | No. The American Airlines Gift Card does not expire. However, once the card is redeemed for an airline ticket, rules and restrictions apply for the fare purchased.
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| Q: | Will any service or dormancy charges be charged to an American Airlines Gift Card? | | A: | No. The American Airlines Gift Card does not have dormancy, service, maintenance or any other charges.
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| Q: | What if my American Airlines Gift Card is lost, stolen, or destroyed? | | A: | The Gift Card is just like cash. If the card is lost, stolen or destroyed we are unable to cancel or replace it.
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| Q: | Who do I contact if I have a problem with my Virtual Gift Card? | | A: | Please call American Airlines Incentive TrAAvel at 1-800-677-9555 or if you prefer, you may email questions to: sales@americanairlinesincentivetraavel.com
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24. Fly Now, Pay Later Deferred Payment Option
| Q: | What is Fly Now, Pay Later? | | A: | Fly Now, Pay Later is a deferred payment option of the AmericanAirlines Credit Card available exclusively on AA.com. Click here to learn more.
| | |
| Q: | Who is eligible to get an account? | | A: | Currently, residents of the US, Puerto Rico and US Virgin Islands are eligible to apply. Individuals with a billing address in the 50 United States may apply for an account online. Individuals with a billing address in Puerto Rico or the U.S. Virgin Islands may call 1-800-733-2654 to get a mail-in credit application.
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| Q: | Does the Fly Now, Pay Later deferred payment option on my account apply to tickets only? | | A: | Yes, the 6 Months No Payments, No Interest* deferred payment option applies only to tickets purchased at AA.com using your AmericanAirlines Credit Card.
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| Q: | Must I buy my tickets at AA.com? | | A: | Yes – to get 6 Months, No Payments and No Interest* on your ticket purchase, you must use your AmericanAirlines Credit Card to buy your tickets at AA.com. If you put a reservation "on hold" at AA.com, you must return to AA.com to complete your transaction in order to qualify for this offer.
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| Q: | How do I use my account to buy tickets at AA.com? | | A: | 1. Reserve your flights.
2. Proceed to the payment screen.
3. Select AmericanAirlines Credit Card from the menu.
4. Enter your account number. (You don't need to enter an expiration date.)
5. Complete your transaction.
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| Q: | Is a minimum purchase required? | | A: | No minimum purchase is required.
| | |
| Q: | How long will this deferred payment option be valid for my ticket purchases at AA.com? | | A: | The deferred payment option is currently available for all tickets purchased at AA.com using your AmericanAirlines Credit Card, and is subject to change or withdrawal without notice. See complete details*
| | |
| Q: | Do I receive AAdvantage® miles when using this Fly Now, Pay Later payment option? | | A: | You won't earn extra AAdvantage miles by using this payment option. Of course, you can still receive AAdvantage miles based on your flight activity.
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25. Electronic Check Payment Option (TeleCheck®)
| Q: | What is an Electronic Check payment? | | A: | Paying with an electronic check is similar to a paper check transaction. It enables you to pay directly from your existing personal checking account and is processed using the system banks use for electronic deposits and payments. The electronic check option requires that you enter the numbers imprinted on the bottom of your paper check – your bank routing and account numbers. TeleCheck® converts your account information into a standard electronic funds transfer item and then processes it through the Automated Clearing House (ACH) network. This is the same system that handles ATM transactions and the direct deposit of payroll checks. Think of it as a check without the paper.
| | |
| Q: | When can I use electronic checks as a payment option | | A: | You can pay with an electronic check from your checking account provided:
- It is a personal check drawn on a bank branch in the U.S., Puerto Rico or the U.S. Virgin Islands
- The bank account is funded in U.S. dollars
- Customer must have a U.S. mailing address and a U.S. driver's license or state-issued ID (customer must be an authorized signer on the bank account)
- Ticket(s) is purchased more than 15 days prior to travel
- Transaction amount does not exceed $10,000.00 USD
| | |
| Q: | What is TeleCheck®? | | A: | TeleCheck is a leading provider of paper and electronic check services. With over 40 years of experience, TeleCheck's commitment to continuous innovation helps businesses safely and efficiently accept check payments at the point-of-sale. TeleCheck serves more than 350,000 retail, financial institution, grocery and other industry outlets in the U.S.
| | |
| Q: | What is the Automated Clearing House (ACH)? | | A: | The ACH network is a trusted bank-controlled electronic funds transfer system that has been in operation for more than 25 years and has proven to be a secure and economical payment system, processing billions of commercial transactions such as payroll deposits, insurance premiums and utility bill payments. Check transactions over the Internet are a natural extension of the capabilities of ACH.
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| Q: | Is this process regulated and safe for consumers? | | A: | Yes. You can safely enter your information via our secure server, which encrypts all submitted information. Companies that process payments electronically (checks, credit cards, ATMs) must adhere to government-mandated guidelines. The electronic process is governed under Regulation E, which governs all electronic processing, including ATM and credit card transactions.
| | |
| Q: | What information do I need to provide? | | A: | In order to pay with an electronic check, you will need to provide:
- Bank routing number (9-digit number, also known as the ABA code)
- Bank account number (we do not need a check number)
- Customer's name and U.S. address (customer must be an authorized signer on the bank account)
- Customer's valid U.S. driver's license number (or state-issued ID number) and the issuing state
| | |
| Q: | What is a state-issued ID? | | A: | This is an identification card issued by the state for non-drivers in lieu of a driver's license. Although the state ID looks like a driver's license, it is used for identification purposes only.
| | |
| Q: | Why do I need to provide my driver's license or state ID number? | | A: | We require this information as an added security measure to protect our customers.
| | |
| Q: | Can I use electronic checks to purchase my tickets over the phone? | | A: | At this time, you may only use electronic checks for ticket purchases on AA.com
| | |
| Q: | What items can I purchase with this payment method? | | A: | When booking your flight on AA.com, you may use electronic checks to pay for:
- Your ticket purchase
- Any AAdvantage® award ticketing charge(s) provided the electronic check is in the member's name.
| | |
| Q: | Can I use a credit/debit card, AA gift card, or eVoucher in combination with an electronic check? | | A: | No. Electronic check payments cannot be used in combination with a credit card, debit card, AA gift card and/or eVoucher. An electronic check can only be combined with an AAdvantage award when it is used to pay for the AAdvantage award taxes and charges.
| | |
| Q: | Are the funds immediately debited from my account? | | A: | No. The check is processed through the bank's electronic systems in approximately the same amount of time as a paper check.
| | |
| Q: | Is there a cost to use electronic checks? | | A: | There is no cost to use electronic checks. However, if your payment is returned unpaid, you will be charged a returned item charge up to the maximum amount allowed by your state.
| | |
| Q: | How will an electronic check transaction appear on my bank statement? | | A: | A complete description of the transaction will be included in your bank statement. This description will include the following information:
- Merchant name
- Settlement date
- Check amount
This information appears on your statement where other electronic payments are listed such as direct payroll deposits and ATM transactions.
| | |
| Q: | What happens if there is an error? | | A: | Consumers must provide notice of the dispute or error to their bank no later than 60 days after their bank sends a statement on which the possible error is first reflected. The bank is then responsible for reviewing the dispute or error.
| | |
| Q: | If my electronic check is declined, why do I have to contact TeleCheck®? | | A: | Our decision to not accept your electronic check at this time is based in whole, or in part, on information provided to us by TeleCheck. We encourage you to contact them directly in regard to information they have within their files. You may call TeleCheck at 1-877-678-5898 or write to:
TeleCheck Customer Care
P.O. Box 4513
Houston, TX 77210-4513.
Please provide TeleCheck:
- Your driver's license or state ID number
- The state where your license or ID was issued
- The complete set of banking numbers printed on the bottom of your check
| | |
| Q: | How can I obtain a refund if I return or cancel my ticket? | | A: | If the ticket you purchased with an electronic check qualifies for a refund, you will need to submit your request through one of the following:
- Online at www.refunds.aa.com
- By contacting AA reservations at 1-800-433-7300
- By mailing your request to:
American Airlines
Passenger Refund Services
P.O. Box 200025
MD 755
El Paso, TX 88520-0025
USA
Note: It is very important that the customer's address be included on all correspondence.
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26. PayPal
| Q: | What is PayPal? | | A: | PayPal, an eBay company, is the global leader in online payments. PayPal is a safe, easy way to pay online. This service allows customers to pay without sharing their financial information and gives customers the flexibility to pay in any way they prefer.
| | |
| Q: | When can I use PayPal as a payment option? | | A: | You can use PayPal to pay for your tickets at AA.com if you reside in the U.S. (including Puerto Rico and U.S. Virgin Islands).
| | |
| Q: | How do I use PayPal to purchase travel on AA.com? | | A: | When you select PayPal as your payment method, you'll be temporarily redirected to PayPal's website to securely log in and confirm your payment. You'll then be returned to AA.com.
| | |
| Q: | If I select PayPal as my payment method, how will I be charged? | | A: | With PayPal, you can choose to pay with a credit card (Visa, MasterCard, and Discover), debit card, your bank account, or any unused balance you have in your PayPal account.
| | |
| Q: | Can I use PayPal with other forms of payment? | | A: | Yes. PayPal can be combined with an AA gift card or eVoucher. PayPal can only be combined with an AAdvantage award when it is used to pay for the AAdvantage award taxes and fees.
| | |
| Q: | I don't have a PayPal account. Can I still choose PayPal as my payment method? | | A: | Yes. Simply select PayPal as your payment option and you’ll be guided through the easy signup process on PayPal’s website. Signing up for a PayPal account just takes a few minutes to complete, and it’s free.
| | |
| Q: | What items can I purchase with this payment method? | | A: | When booking your flight on AA.com, you may use PayPal to pay for:
- Your ticket purchase
- Any AAdvantaqe® award ticketing fee(s)
| | |
| Q: | How can I obtain a refund if I return or cancel my ticket? | | A: | To obtain a refund for tickets purchased by PayPal, you will need to submit your request through one of the following:
- Online at www.refunds.aa.com
- By contacting AA reservations at 1-800-433-7300
- By mailing your request to:
American Airlines
Passenger Refund Services
P.O. Box 200025
MD 755
El Paso, TX 88520-0025
USA
Note: It is very important that the customer's address be included on all correspondence.
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27. eVouchers
| Q: | How do I check my eVoucher balance? | | A: | You may check the balance of your eVoucher online.
| | |
| Q: | How do I use my eVoucher? | | A: | The most convenient way to use your eVoucher is via AA.com. After selecting the flight(s) you would like to purchase, on the payment screen, simply input the eVoucher number(s) and PIN(s) as well as the value to be applied from your eVoucher. This amount will be automatically deducted from the value of your eVoucher and then applied toward the purchase of the airline ticket. If the total price of the ticket exceeds the value of your eVoucher(s), you must use a credit card for any remaining balance. See Terms and Conditions. The other purchase alternative is to telephone American Airlines Reservations and speak with one of our reservation specialists. Please note that a service charge will apply for tickets issued with the assistance of an American Airlines reservation agent. Note: eVouchers may not be used for paper tickets or ticket reissue.
| | |
| Q: | Will I incur a Reservations ticketing charge if I redeem my eVoucher by contacting American Airlines Reservations? | | A: | Yes, all Reservations charges apply.
| | |
| Q: | Can an eVoucher be used when a ticket is reissued? | | A: | No. An eVoucher can be used as a form of payment for initial ticketing for air travel only.
| | |
| Q: | Can I use the eVoucher for other services and charges? | | A: | eVouchers can only be used as payment for travel on flights originating in the United States, U.S. Virgin Islands and Puerto Rico and may not be used for ticket reissues, upgrades, Admirals Club® enrollments, Admirals Club® One-Day Pass, excess baggage charges, pet charges, unaccompanied minor charges, ticketing charges for transactions through American Airlines Reservations, oxygen charges, taxes, or charges payable in connection with AAdvantage® award travel, American Airlines VacationsSM or other non-flight products and/or services sold by American Airlines. In addition, if a credit card is used in conjunction with the eVoucher(s), the credit card must have a U.S. billing address. eVouchers may not be used for paper tickets.
| | |
| Q: | How many American Airlines eVouchers can be used during one transaction or purchase? | | A: | Up to 8 eVouchers can be used per transaction. Note: eVouchers may not be used for paper tickets or ticket reissues.
| | |
| Q: | Can anyone use my American Airlines eVoucher? | | A: | Should you choose not to use the eVoucher for your own travel, you personally may apply any or all of its value toward the purchase of a ticket for a friend or family member.
| | |
| Q: | Does my American Airlines eVoucher expire? | | A: | Yes. The American Airlines eVoucher expires 1 year from date of issue.
| | |
| Q: | What happens if I can’t use my eVoucher by the expiration date? | | A: | eVouchers are flexible in that they can be used toward the purchase of a ticket for a friend or relative but they cannot be reissued past the expiration date.
| | |
| Q: | Can I receive a refund for the value of my American Airlines eVoucher? | | A: | No. American Airlines eVouchers are redeemable for air travel only, and may not be refunded. eVouchers may not be used for ticket reissues.
| | |
| Q: | Can I receive a refund on travel purchased with an American Airlines eVoucher? | | A: | The terms are governed by the rules that apply to the specific fare you have purchased. If a refundable fare was purchased, the amount may be refunded in the form of a paper voucher. Please contact American Airlines Reservations for more information.
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| Q: | Can the American Airlines eVoucher be used toward the purchase of an AAdvantage Award ticket? | | A: | No. eVouchers cannot be used for payment of award travel including taxes and charges.
| | |
| Q: | What if there is a remaining value associated to my American Airlines eVoucher after I have used a part of the value? | | A: | The remaining balance of the eVoucher will be available for future purchases, subject to its original expiration date.
| | |
| Q: | What if my American Airlines eVoucher is lost, stolen, or destroyed? | | A: | We are unable to cancel or replace an American Airlines eVoucher that is lost, stolen or destroyed. This may include inadvertent deletion, forwarding or unauthorized access of the email containing your eVoucher number. Please guard the eVoucher number and pin as you would cash. We recommend that you print and retain your eVoucher retrieval page for your records.
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| Q: | Can I use the American Airlines eVoucher at airport locations, Travel Centers or Western Union? | | A: | No. American Airlines eVouchers are only valid for qualifying air travel purchased online at AA.com or by contacting American Airlines Reservations.
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28. Buying 500-mile Upgrades
| Q: | Can I use a credit card under someone else's name to purchase my upgrades? | | A: | Yes, anyone may buy electronic upgrades for an AAdvantage member.
| | |
| Q: | How long does it take for the upgrades to be added to my account? | | A: | If you are buying your upgrades on AA.com, the upgrades will be available for usage after 2 hours. Upgrades purchased via the Self-Service Check-In machines are available for immediate use.
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29. Make A Car/Hotel Reservation
| Q: | How do I make a car reservation on AA.com? | | A: | To make a car reservation, select "Reservations" from the menu on the left side of the home page screen and then select "Book Car."
| | |
| Q: | How do I make a hotel reservation on AA.com? | | A: | To make a hotel reservation, select "'Reservations" from the menu on the left side of the home page screen and then select "Book Hotel."
| | |
| Q: | Can I purchase air and land packages? | | A: | There are several options available to you for making car, hotel, and air bookings:
- You can purchase a vacation package at AAVacations.com and select individual options such as air, hotel, rental car, activities and more.
- Book a Last-Minute Package for this weekend or next at AA.com under Fare Sales & Special Offers. Choose the package combination that best fits your needs: Flight & Hotel (add a car if you like), Flight & Car, or Hotel & Car.
- Make individual bookings for air, car, and hotel at AA.com.
| | |
| Q: | If I have a problem booking my car or hotel online, whom do I contact? | | A: | You may contact our Car/Hotel Support Desk, available 24 hours a day, seven days a week.
| | |
| Q: | Can I earn AAdvantage or other frequent traveler miles for booking a car or hotel on AA.com? | | A: | Yes. Cars and hotels booked on AA.com may be eligible for AAdvantage miles or other frequent traveler miles offered through individual frequent traveler programs or hotel/car companies. See the specific offer terms and conditions to determine if you will earn miles.
| | |
| Q: | Can I use AAdvantage or other frequent traveler miles to purchase my car/hotel booking? | | A: | No. However, AAdvantage miles can be used to purchase a vacation package or individual options such as hotel, car, activities and more at AAVacations.com.
| | |
| Q: | Can I use an American Airlines Gift Certificate or Gift Card to pay for my car/hotel booking? | | A: | No, at this time you may not pay for your car or hotel booking with a gift certificate or gift card.
| | |
| Q: | What forms of payment are accepted for car and hotel bookings? | | A: | Currently, you may purchase car and hotel bookings with a valid Visa, MasterCard, American Express, or Discover credit card. Debit cards may or may not be accepted based on individual car and hotel company policies.
| | |
| Q: | When is my credit card charged? | | A: | A credit card is required to complete a hotel reservation, but is generally not charged at the time you make your reservation. Please note: hotel reservations that qualify for our Price Match Guarantee must be paid in full at the time of booking. A credit card is not required to complete a car reservation, except in a few instances. Special optional items such as GPS devices, child car and booster seats, and ski racks can only be requested at the time of booking and are not guaranteed nor included in the quoted rate.
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| Q: | What is a Price Match Guarantee Rate for hotels? | | A: | A Price Match Guarantee Rate for hotels is a special guaranteed value-priced rate requiring pre-payment at the time of booking. These reservations are specially negotiated and are subject to cancellation penalties, which may be up to the full purchase price.
| | |
| Q: | Why do I have to prepay my Price Match Guarantee Rate hotel stay? | | A: | Prepaying your stay at the time of booking enables participating hotels to offer tremendous values backed by a Price Match Guarantee. Your credit card is charged and the reservation is confirmed immediately at the time of booking.
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| Q: | How will I know my car or hotel booking is confirmed? | | A: | A confirmation/reservation number is provided to you on the confirmation page at the time of booking. You will also receive a confirmation email detailing your itinerary within minutes after completing your purchase. If your email client filters unsolicited email (spam), then please add carhoteltech@aa.com to your address book to make sure you receive important email confirmations.
We suggest you print the confirmation page and email and bring it with you when traveling.
| | |
| Q: | If I click the purchase button and do not receive a confirmation number, what do I do? | | A: | You will usually receive a confirmation number within 15 seconds; however, if you click the purchase button and do not receive a confirmation number after waiting at least 60 seconds, please contact the Car/Hotel Support Desk to verify that you have a confirmed reservation. Please do not click the purchase button again, as it may result in multiple bookings and charges.
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| Q: | Can I change my booking after I purchase it? | | A: | Currently, all changes are considered cancellations. Simply cancel your old reservation and make a new reservation for the new dates of stay and/or new location. The cancellation penalty charge that was advised at the time of reservation will apply.
Tip: Always check the new dates before making a decision to cancel your existing booking. You may be disappointed if no rooms are available after you've cancelled your old reservation.
Price Match Guarantee Rate hotel reservations are based on availability and are subject to cancellation penalties, which may be up to the full purchase price.
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| Q: | How do I cancel my car or hotel booking? | | A: | Any cancellation must be done on our car and hotel website. Retrieve your existing booking and cancel the car or hotel as needed. Cancellation penalties may apply and will automatically be charged to your credit card. (You are advised of the cancellation penalty prior to agreeing to purchase.)
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| Q: | How do I obtain a refund? | | A: | If your reservation was prepaid and you later cancel it, your refund (less any cancellation penalties) will automatically be credited to your credit card. (You are advised of the cancellation penalty prior to agreeing to purchase.) You should notice a credit on your billing statement within 30 days of requesting the refund or on your next billing cycle.
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| Q: | What about emergencies or problems during my journey? | | A: | Our Customer Service representatives are available 24 hours per day, 365 days per year. Contact our Car/Hotel Support Desk for assistance as needed.
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30. Make A Cruise Reservation
| Q: | How do I find Cruises? | | A: | Click on the "Cruise" button in the "Book" section on our homepage. You can also select "Reservations" on the left side menu, and then click on "Book Cruise".
| | |
| Q: | I have questions regarding American Airlines Cruises. Where can I go for answers? | | A: | A third party vendor provides the cruise product for AA.com. Many answers to questions regarding American Airlines Cruises can be found on the cruise site in the FAQ section. Or you may call a Cruise Specialist at 1-800-259-5642. Specialists are available to assist you 24 Hours a day, 7 days a week.
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| Q: | Can I purchase an air/sea package? | | A: | No, we do not offer an air/sea or fly/cruise package. You will need to purchase your airfare separately from your cruise. Carefully choose your flights to allow enough time to travel from the airport to the Cruise port in order to board the ship no later than 2-3 hours prior to the ship's departure. Your return flights must depart no earlier than 6.5 hours after your cruise arrives back in port, allowing you enough time to depart the ship and check in at the airport.
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31. AAirpass Reservations
| Q: | How do I book my AAirpass® reservations? | | A: | After logging into AA.com, scroll over the 'Reservations' option, and click on 'Book Flight' on the drop-down menu. Choose your origin city and your destination city, date of travel, and service preferences, etc. Choose the specific flight times from the options given. Then at the bottom of the page, choose 'Book AAirpass.' Continue with the booking process as indicated. To book PlanAAhead fares, choose the Price & Schedule option.
| | |
| Q: | What are AAirpass PlanAAhead® tickets? | | A: | AAirpass PlanAAhead tickets are a lower fare option with 25% off standard AAirpass AAnytime® Coach fare and must be ticketed 7 days in advance of travel.
| | |
| Q: | What class of service must PlanAAhead AAirpass reservations have to be booked in? | | A: | H Fare Class - inventory must be available.
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| Q: | If the AAirpass ticket is ticketed 7 days in advance, does that mean the miles will be deducted immediately from my AAirpass account? | | A: | No, your AAirpass account will not be debited until you actually travel.
| | |
| Q: | Will the higher mileage fare apply when a change is made to a 7-day advance ticketed AAirpass? | | A: | If you make a change to your AAirpass PlanAAhead ticket, a $100 service charge will be applied and a new ticket will be issued. If the new ticket issued is not in H Class and ticketed 7 days in advance, then the higher AAnytime AAirpass "burn rate" will apply.
| | |
| Q: | If I make a change after ticketing, will an exchange be done by using the old 7-day advance mileage ticket value toward the new ticket? | | A: | There are no exchanges with AAirpass ticketing. A new ticket will need to be issued.
| | |
| Q: | Will the mileage for the service charge be deducted from my AAirpass account at time of ticketing? | | A: | No, the $100 service charge will be deducted from your AAirpass account after you have flown or after the departure date of changed / canceled PlanAAhead AAirpass ticket and it will reflect on your monthly statement.
| | |
| Q: | Will I be charged a service charge if I cancel my AAirpass PlanAAhead ticket? | | A: | Yes, if your AAirpass PlanAAhead ticket was issued and never used, the service charge will be deducted from your AAirpass account after the last day of travel on your ticket.
| | |
| Q: | How will the service charge be collected? | | A: | The service charge will be deducted from your AAirpass account, no actual money is collected at the airport.
| | |
| Q: | Can AAirpass PlanAAhead tickets be upgraded to X? | | A: | Yes, as long as you are an AAdvantage Gold® member, AAdvantage Platinum® member or AAdvantage Executive Platinum® member.
| | |
| Q: | Will the AAirpass passengers traveling on an AAirpass PlanAAhead ticket be eligible for the complimentary upgrades from American Airlines? | | A: | No, complimentary upgrades are only applicable if the ticket is booked in Fare Class Y or B, unless the traveler is an AAdvantage Executive Platinum member.
| | |
| Q: | Am I allowed to standby for an earlier flight on the same day of departure?
| | A: | Yes, as long as it is the same routing and same day of original departure.
| | |
| Q: | Will advance purchase waivers be eligible for AAirpass PlanAAhead tickets?
| | A: | No, AAirpass PlanAAhead tickets will not be eligible for any advance purchase waivers.
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