What to do if you get a bill for health care services

Health care providers generally cannot bill medical assistance clients. (A bill is not a copayment. If you have questions about copayments, see the Frequently Asked Questions about copayments.)

If you do receive a bill for health care services, take care of it right away by following the steps below. If you don't take care of it right away, it may be sent to a collection agency.

• Contact your health care provider's office to make sure they know you are on the Oregon Health Plan, and provide them with correct billing information.
• If you are in a managed care plan, contact your plan's office and tell them you received a bill.
• If you still need help, send a copy of the bill to the OMAP Client Advisory Services Unit at:

  OMAP - CASU
  500 Summer St, NE, E35
  Salem, OR 97301-1077

Remember to take your OMAP Medical Care ID with you to all health care appointments and show it to the office staff. If you are in a managed care plan, make sure your health care providers know what plan you are in.

Questions or special needs

If you have any questions about this matter, call the OMAP Client Advisory Services Unit, (1-800) 273-0557, or TTY (1-800) 375-2863.