Software/Connection Problems
"Missing Plug-In" Error Messages
You must install Acrobat Reader on your computer, or
upgrade to the latest version.
My Internet connection times out...I can't
download the complete file.
If you cannot complete the download of a large file such as a Drivers Handbook, please e-mail
DMV and we can mail you the requested document. Please also
e-mail if you have problems with any specific file and these suggestions do
not help.
Printing Problems
Use the Adobe toolbar print button
to print, not your web browser's print command.
Part of the form is cut off on the paper or the
orientation is wrong.
Reader has various check boxes and options in its print dialog box. For letter-size
DMV forms, all of these should be unchecked. If the form still does not print
correctly, you should try placing check marks in each box. Observe the result in
the preview window.
For legal size DMV forms, you must check the
"Auto-rotate and center pages" box. Then, click the
"Properties" box next to the name of the printer to select Legal Size
paper. On some printers, you may also have to click on "Advanced" to
be able to select paper size.
Memory Error Messages
Close all other applications.
PDF files can fail to
open or print properly because of low memory resources on your
computer. Run only your web browser and Reader.
Save the file to your computer and run Reader as a separate
application.
In Windows, right click on file, and choose Save
Target As (or Save File As) then save the file to your computer. You also may
choose to "save to disk" under the preference settings of your
browser, depending on the operating system and browser you have. You
can then close your Internet browser and start Reader as a separate application
from its desktop icon or from Start> Programs.
Other Solutions
Upgrade to the latest version of Acrobat Reader.
Follow the link below and choose the Acrobat Reader upgrade for your
computer system.
http://www.adobe.com/products/acrobat/readstep2.html
See Adobe Support.
Adobe Systems, Inc., maintains extensive online
support for Reader. There is also advice for your specific system available
through the "Printing Tips" box in the Reader printing dialog box.
Contact Us.
Please e-mail DMV and we can mail or
fax the requested document.
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