The Financial Fraud/Consumer Protection Section protects consumers in the marketplace, primarily by enforcing Oregon’s Unlawful Trade Practices Act. The section’s duties also include educating consumers and businesses about their rights and obligations under the law, representing the interests of the State in multi-state, consumer-related enforcement actions, operating a hotline for consumers with questions or complaints about business practices, and assisting local and state law enforcement agencies with consumer-related matters.
We do not receive consumer complaints in order to act as an attorney for a person. Oregon law prohibits the Attorney General from representing any private party. Most consumers are helped through our efforts to informally resolve matters between consumers and businesses. Our main purpose is to identify and eliminate the most serious threats to Oregon consumers. It is not practical for us to take legal action on every complaint and we must focus our efforts on making the market safer for all.
Consumers who want information about consumer-related matters can read the information provided on this website and/or contact the Attorney General’s Consumer Hotline from 8:30 a.m. to 4:30 p.m., Monday through Friday. Under the law, we are allowed to educate consumers and businesses, but we cannot give legal advice. You may wish to contact a private attorney to discuss a specific complaint against a business or, on your own, file suit with your local small claims court. If you need help finding a lawyer, you can get information about the Lawyer Referral Service from the Oregon State Bar.
TTY Phone number: (800) 735-2900
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