|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2006
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Mission and Business Results
|
Financial
Management
|
Financial
management systems are compliant with federal standards.
|
Recommendations
from Financial Audit requiring implementation following Management Decision
action plan.
|
Implement
100% of all action items for Financial Management systems using Management
Decision action plan.
|
90%
|
2006
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Financial
Management
|
Understand
all feeder systems and errors that generate need for manual intervention so
data can be successfully processed in accounting system.
|
Financial
management operations currently disparate and not performed at an
enterprise level.
|
Implement
changes to financial feeder systems in support of standing up enterprise
financial operations support (ASC).
|
New
systems and processes were developed and implemented in support of a
centralized Financial management operations center (ASC).
|
2006
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Financial
Management
|
Requests
for Change are handled expeditiously and in line with Financial Management
priorities.
|
No
Financial Management tracking and prioritization system in place for change
requests.
|
Implement
SDLC methodology.
|
Train
all FMS employees in SDLC methodology.
|
2006
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Technology
|
Financial
Management
|
Cost
to deliver Financial Management systems is managed with in the projected
budget.
|
Financial
management operations currently disparate and not performed at an
enterprise level.
|
Implement
changes to existing financial feeder systems in support of standing up
enterprise financial operations support (ASC). Implement new systems and
process in support of the ASC.
|
50%
|
2007
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Mission and Business Results
|
Financial
Management
|
Financial
management systems are compliant with federal standards.
|
Recommendations
from Financial Audit requiring implementation following Management Decision
action plan.
|
Implement
100% of all action items for Financial Management systems using Management
Decision action plan.
|
100%
|
2007
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Financial
Management
|
Analyze
Feeder system errors, recommend and implement system changes and
enhancements to reduce errors systematically.
|
Feeder
systems passing documents with errors into financial system
which then have to be rectified manually.
|
Implement
feeder system changes that lower the number of documents rejected by the
financial system.
|
Modification
to systems dramatically lowered numbers of rejected documents requiring
manual intervention for the financial management operations center.
|
2007
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Financial
Management
|
Requests
for change are handled promptly and in compliance with established policies
and procedures.
|
No
financial management tracking and prioritization system in place for change
requests.
|
Implement
SDLC methodology.
|
Train
all FMS employees in SDLC methodology.
|
2007
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Technology
|
Financial
Management
|
Cost
to deliver financial management systems is management within the projected
budget.
|
Financial
management operations currently disparate and dnot
performed at an enterprise level.
|
Implement
changes to existing financial feeder systems in support of standing up
enterprise financial operations support (ASC). Implement new systems and
processes in support of the ASC.
|
75%
|
2008
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Mission and Business Results
|
Financial
Management
|
Financial
Management systems are compliant with Federal standards.
|
Recommendations
from Financial Statement Audit requiring implementation following
Management Decision.
|
Implement
100% of all action items for Financial Management Systems in compliance
with the Management Decision action plan.
|
TBD
|
2008
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Financial
Management
|
Percent
of feeder systems of all month end account balances reconciled and
appropriately adjusted within 15 working days after accounting period
close.
|
Implement
system changes to reduce/control errors.
|
Reduce
# of errors within Financial Management Staff control to zero.
|
TBD
|
2008
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Financial
Management
|
Requests
for change are handled promply in compliance with
agency policies and procedures.
|
Existing
systems do not have all documentation in place. Ensure new systems follow
SDLC methodolofy and all proper documentation is
complete and available.
|
100%
of new system are developing in accordance with
SDLC methodolofy and documentation is complete
and available upon request.
|
TBD
|
2008
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Technology
|
Financial
Management
|
Cost
to deliver financial management systems is management within the projected
budget.
|
Financial
management operations currently are not performed at an enterprise level.
|
Implement
changes to existing financial feeder system in support of standing up
enterprise financial operations support (ASC). Implement new systems and
processes in support of the ASC.
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Mission and Business Results
|
Financial
Management
|
Contribute
to agency maintaining an unqualified audit opinion by ensuring no material
deficiencies are identified in the NFA suite.
|
2002
- unqualified opinion
|
0
material deficiencies in financial systems
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Customer
Satisfaction
|
Systems
and services are available to customers as scheduled.
|
New
|
90%
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Response
Time
|
% of
customer issues addressed and fully resolved within 24-hours.
|
New
|
90%
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Cycle
Time
|
% of
scheduled time that application is operational.
|
New
|
90%
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Cycle
Time
|
% of
scheduled production cycles completed without issue.
|
New
|
90%
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Security
|
Certification
of user access to system is conducted in compliance with agency policy and
procedures.
|
New
|
100%
|
TBD
|
2009
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Technology
|
Security
|
% of
application users who are trained annually to provide accurate and timely
input of data.
|
New
|
97%
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Mission and Business Results
|
Financial
Management
|
Contribute
to agency maintaining an unqualified audit opinion by ensuring no material
deficiencies are identified in the NFA suite.
|
2002
- unqualified opinion
|
0
material deficiencies in financial systems
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Customer
Satisfaction
|
Systems
and services are available to customers as scheduled.
|
New
|
92%
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Response
Time
|
% of
customer issues addressed and fully resolved within 24-hours.
|
New
|
92%
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Cycle
Time
|
% of
scheduled time that application is operational.
|
New
|
92%
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Cycle
Time
|
% of
scheduled production cycles completed without issue.
|
New
|
92%
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Security
|
Certification
of user access to system is conducted in compliance with agency policy and
procedures.
|
New
|
100%
|
TBD
|
2010
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Technology
|
Security
|
% of
application users who are trained annually to provide accurate and timely
input of data.
|
New
|
98%
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Mission and Business Results
|
Financial
Management
|
Contribute
to agency maintaining an unqualified audit opinion by ensuring no material
deficiencies are identified in the NFA suite.
|
2002
- unqualified opinion
|
0
material deficiencies in financial systems
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Customer
Satisfaction
|
Systems
and services are available to customers as scheduled.
|
New
|
93%
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Customer
Results
|
Response
Time
|
% of
customer issues addressed and fully resolved within 24-hours.
|
New
|
93%
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Cycle
Time
|
% of
scheduled time that application is operational.
|
New
|
93%
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Cycle
Time
|
% of
scheduled production cycles completed without issue.
|
New
|
93%
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Processes
and Activities
|
Security
|
Certification
of user access to system is conducted in compliance with agency policy and
procedures.
|
New
|
100%
|
TBD
|
2011
|
Goal
5. Maintain Basic Management Capabilities of the FS. (USDA Objectives 6.1,
6.3 and 6.4)
|
Technology
|
Security
|
% of
application users who are trained annually to provide accurate and timely
input of data.
|
New
|
99%
|
TBD
|