|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2005
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
The
ROSS dispatch component has been completed in all Geographic Areas except
AK and CA. Use of the system for documentation, collection, consolidation,
dissemination, and sharing of Resource Mobilization information is evident.
|
During
2005, the planned improvement is to complete implementation of the ROSS
Dispatch module in Alaska.
|
ROSS
has been successfully implemented in Alaska, both at the Federal level (the
Geographic Area Coordination Center or GACC) and at the Local Dispatch
office level. Implementation of ROSS in California at both the Federal
level (GACC) and Local D
|
2005
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
Extent
to which ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree,?
?neutral? or ?not applicable? for more than 85% of the questions.
|
Through
the fourth quarter of 2005, all of the questions scored between 89% and
100% indicating that survey respondents answered answer ?agree,? ?strongly
agree,? ?neutral? or ?not applicable? to the survey questions.
|
2005
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
Availability
of dispatch, status, and resource mobilization information
|
Information
available on a real-time basis
|
100%
of the information is available on a real-time basis.
|
2005
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
As
of September of 2005, a separate database is no longer required and the
accuracy of year end reporting has increased.
|
2005
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Technology
|
Reliability
|
% of
unscheduled/ unplanned system down time of ROSS infrastructure
|
Number
of hours of unscheduled/ unplanned downtime during fire season
|
Production
infrastructure available 95% of the time or more
|
As
of August 25, 2005, for the 12-month period prior, ROSS Database Servers,
Application Servers, Report & GIS Servers, and Edge Servers (used for
routers for the DMS and Web services) were all available between 96.79% and
100% of the time.
|
2006
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
Implementation
of the ROSS Dispatch component has been completed in all Geographic Areas
except California.
|
Complete
implementation of the ROSS Dispatch module in all Geographic Areas.
|
California
implementation is 100% complete. Both of the two interagency GACCs and
approximately 118 Local Dispatch offices have implemented ROSS.
|
2006
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
More
than 85% of ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree,?
?neutral? or ?not applicable? for more than 87% of the questions.
|
Through
the third quarter of 2006, all of the questions scored between 93% and 100%
indicating that survey respondents answered answer ?agree,? ?strongly
agree,? ?neutral? or ?not applicable? to the survey questions.
|
2006
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
100%
of information is available on a real-time basis.
|
Information
available on a real-time basis
|
100%
of the information is available on a real-time basis.
|
2006
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
Separate
database no longer required; accuracy of year end reporting has increased.
|
2006
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Technology
|
Reliability
|
% of
unscheduled/ unplanned system down time of ROSS infrastructure
|
Production
infrastructure available 95% of the time or more
|
Production
infrastructure available more than 95% of the time
|
As
of August 14, 2006, for the 12-month period prior, ROSS production Database
Servers, Application Servers, and Report & GIS Servers were all
available more than 96% of the time.
|
2007
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
Implementation
of the ROSS Dispatch component has been completed in all Geographic Areas
including California. Use of the system is evident.
|
Full
implementation of ROSS throughout the dispatch community.
|
California
and Alaska implementation are completed. Full state use of ROSS Is
complete.
|
2007
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
More
than 87% of ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree? or
?neutral? for more than 89% of the questions.
|
Through
June of 2007, all of the questions scored between 78% and 100% indicating
that survey respondents answered answer ?agree,? ?strongly agree,?
?neutral? or ?not applicable? to the survey questions. Two of the questions
scored below 89%. These
|
2007
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
Availability
of dispatch, status, and resource mobilization information
|
Information
available on a real-time basis
|
100%
of the information is available on a real-time basis
|
2007
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
Separate
database no longer required; accuracy of year end reporting has increased.
|
2007
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Technology
|
Reliability
|
% of
unscheduled/ unplanned system down time of ROSS infrastructure
|
Production
infrastructure available 95% of the time or more
|
Production
infrastructure available more than 95% of the time.
|
As
of July 23, 2007, for the 12-month period prior, ROSS production Database
Servers, Application Servers, and Report & GIS Servers were all
available more than 98% of the time.
|
2008
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
Implementation
of the ROSS Dispatch component has been completed in all Geographic Areas
including California. Use of the system is evident.
|
Full
implementation of ROSS throughout the dispatch community.
|
TBD
|
2008
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
More
than 89% of ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree? or
?neutral? for more than 90% of the questions.
|
TBD
|
2008
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
Availability
of dispatch, status, and resource mobilization information
|
Information
available on a real-time basis
|
TBD
|
2008
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
TBD
|
2008
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Technology
|
Reliability
|
Disaster
Preparedness and Planning
|
Production
infrastructure available 95% of the time or more
|
Production
infrastructure available 95% of the time or more
|
TBD
|
2009
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
Implementation
of the ROSS Dispatch component has been completed in all Geographic Areas
including California. Use of the system is evident.
|
Full
implementation of ROSS throughout the dispatch community.
|
TBD
|
2009
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
More
than 90% of ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree? or
?neutral? for more than 90% of the questions.
|
TBD
|
2009
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
Availability
of dispatch, status, and resource mobilization information
|
Information
available on a real-time basis
|
TBD
|
2009
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
TBD
|
2009
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Technology
|
Reliability
|
% of
unscheduled/ unplanned system down time of ROSS infrastructure
|
Production
infrastructure available 95% of the time or more
|
Production
infrastructure available 95% of the time or more
|
TBD
|
2010
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
Implementation
of the ROSS Dispatch component has been completed in all Geographic Areas
including California. Use of the system is evident.
|
Continued
implementation of ROSS throughout the dispatch community.
|
TBD
|
2010
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
More
than 90% of ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree? or
?neutral? for more than 90% of the questions.
|
TBD
|
2010
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
Availability
of dispatch, status, and resource mobilization information
|
Information
available on a real-time basis
|
TBD
|
2010
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
TBD
|
2010
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Technology
|
Reliability
|
% of
unscheduled/ unplanned system down time of ROSS infrastructure
|
Production
infrastructure available 95% of the time or more
|
Infrastructure
available 95% of the time or more
|
TBD
|
2011
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Mission
and Business Results
|
Disaster
Preparedness and Planning
|
Extent
to which outcomes related to Disaster Management are achieved
|
Implementation
of the ROSS Dispatch component has been completed in all Geographic Areas
including California. Use of the system is evident.
|
Continued
implementation of ROSS throughout the dispatch community.
|
TBD
|
2011
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire
Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End Outcome
Goal 1: Improve Protecti
|
Customer
Results
|
Customer
Satisfaction
|
% of
ROSS users satisfied with system support
|
More
than 90% of ROSS users are satisfied with system support
|
Customers
participating in ROSS Help Desk surveys answer ?agree,? ?strongly agree? or
?neutral? for more than 90% of the questions.
|
TBD
|
2011
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and environment.
FS SP Goal 1: Reduce risk from catastrophic wildland fire. Fire Plan Goal
1: Improve Fire Prevention and Suppression. DOI SP End Outcome Goal 1:
Improve Protecti
|
Customer
Results
|
Response
Time
|
Extent
to which ROSS implementation improves dispatch, status documentation, and
resource mobilization
|
Availability
of dispatch, status, and resource mobilization information
|
Information
available on a real-time basis
|
TBD
|
2011
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Processes
and Activities
|
Savings
and Cost Avoidance
|
Extent
to which ROSS implementation eliminates the need for the National
Interagency Coordination Center (NICC) to keep a separate database of
orders for year end reporting.
|
Separate
database required to support year end reporting; the data accuracy is very
limited because the data are based on manual processes
|
No
separate database is required and improved accuracy in year-end reporting.
|
TBD
|
2011
|
USDA
SP Goal 6: Protect and enhance the nation’s natural resource base and
environment. FS SP Goal 1: Reduce risk from catastrophic wildland fire.
Fire Plan Goal 1: Improve Fire Prevention and Suppression. DOI SP End
Outcome Goal 1: Improve Protecti
|
Technology
|
Reliability
|
% of
unscheduled/ unplanned system down time of ROSS infrastructure
|
Production
infrastructure available 95% of the time or more
|
Infrastructure
available 95% of the time or more
|
TBD
|
2003
|
SP Goal
6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Implement
a system in all wildland dispatch offices that automates the manual
processes associated with the collecting and sharing of resource status
information.
|
Train
more than 300 students with representatives of more than 300 dispatch
offices.
|
Between
2001 and 2003: 30 sessions held. 400 students trained. 350 offices using
the system.
|
2003
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
Implement
a system in all wildland dispatch offices that automates the manual
processes associated with the collecting and sharing of resource ordering
information.
|
Train
more than 1000 students.
|
Between
2001 and 2003: 94 sessions held. 1354 students trained. 350 offices using
the system.
|
2004
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Between
2001 and 2003: 30 sessions held. 400 students trained. 350 offices using
the system.
|
Train
more than 100 students with representatives of more than 300 dispatch
offices.
|
2004:
4 sessions held. 90 students trained. 350 offices using the system.
|
2004
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
Between
2001 and 2003: 94 sessions held. 1354 students trained. 350 offices using
the system.
|
Train
more than 300 students.
|
2004:
27 sessions held. 380 students trained. 350 offices using the system.
|
2005
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
2004:
4 sessions held. 90 students trained. 350 offices using the system.
|
Train
more than 100 students with representatives of more than 300 dispatch
offices.
|
2005:
9 sessions held. 101 students trained. 400 offices using the system.
|
2005
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
2004:
27 sessions held. 380 students trained. 350 offices using the system.
|
Train
more than 300 students.
|
2005:
27 sessions held. 519 students trained. 400 offices using the system.
|
2006
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
2005:
9 sessions held. 101 students trained. 400 offices using the system.
|
Train
more than 50 students.
|
2006:
2 sessions held. 71 students trained. 400 offices using the system
|
2006
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
2005:
27 sessions held. 519 students trained. 400 offices using the system.
|
Train
more than 50 students.
|
2006:
2 sessions held. 71 students trained. 400 offices using the system
|
2007
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
2006:
2 sessions held. 71 students trained. 400 offices using the system
|
Availability
of interactive “On-Demand” training for all users and updated user support information.
Note: Classroom training will cease at the end of 2006 due to the
completion of ROSS implementation.
|
Training
modules are available to all users through On-Demand. User Guides,
Reference Materials, Tips & Tricks, and the Knowledge database at the
Help Desk are available on the ROSS Web site.
|
2007
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
2006:
24 sessions held. 517 students trained. 400 offices using the system
|
Availability
of interactive “On-Demand” training for all users and updated user support
information and updated user support information.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during the summer of 2007. User Guides,
Reference Materials, Tips & Tricks, and the Knowledge database at the
Help Desk are availabl
|
2008
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2008.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2008
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2008.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2009
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2009.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2009
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2009.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2010
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2010.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2010
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2010.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2011
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS status training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2011.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|
2011
|
USDA
SP Goal 6. FS SP Goal 1, and DOI SP End Outcome Goal 1.
|
Customer
Results
|
Customer
Satisfaction
|
Customer
Training – Provide ROSS ordering training to dispatchers.
|
Training
modules are available to all users through On-Demand. Completion of more On
Demand modules are planned during 2011.
|
Availability
of additional interactive “On-Demand” training for all users and updated
user support information.
|
TBD
|