|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
100%
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
PPS
and EmpowHR available to customers 99% of established business hours.
|
99%
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
major issues resolved in 24 hours
|
95%
|
Resolve
95% of major technical issues in 24 hours.
|
95%
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
55,000
|
62,000
|
62,000
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
84,500
|
85,000
|
86,000
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
85%
|
86%
|
98%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
100%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
PPS
and EmpowHR available to customers 99% of established business hours.
|
99%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
95%
|
Resolve
95% of major technical issues in 24 hours.
|
95%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
62,000
|
100,000
|
65,000
(Forest Service migration delayed)
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
86,000
|
90,000
|
273,000
PARs processed
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
86%
|
87%
|
88%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
100%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
PPS
and EmpowHR available to customers 99% of established business hours.
|
99%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
95%
|
Resolve
96% of major technical issues in 24 hours.
|
96%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
65,000
|
140,000
|
175,000
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
273,000
|
300,000
|
310,000
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
87%
|
88%
|
88%
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
PPS
and EmpowHR available to customers 99% of established business hours.
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
96%
|
96.5%
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
175,000
|
200,000
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
310,000
|
340,000
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
88%
|
88.5%
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
PPS
and EmpowHR available to customers 99% of established business hours.
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
96.5%
|
97%
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
200,000
|
250,000
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
340,000
|
375,000
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
88.5%
|
89%
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
PPS
and EmpowHR available to customers 99% of established business hours.
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
97%
|
97.5%
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
250,000
|
300,000
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
375,000
|
450,000
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
89.0%
|
89.5%
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Mission and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided.
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
100%
of payroll payments paid based on data provided.
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
97.5%
|
98%
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Customer
Results
|
Accessibility
|
Number
of employees with access to EmpowHR
|
300,000
|
350,000
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Productivity
|
Number
of HR actions completed using EmpowHR
|
450,000
|
500,000
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal agencies: Provide timely, reliable, and cost effective payroll and
HR/personnel services to Federal agencies.
|
Technology
|
Functionality
|
% of
HR actions successfully processed by EmpowHR on the first attempt
|
89.5%
|
90%
|
TBD
|