|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Corrective
Action
|
Number
of outstanding audit findings
|
55
recommendations to be implemented
|
100%
|
All
recommendations have been submitted for closure
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Services
|
Decrease
in average time to process Congressional Inquiries
|
4 Hours
per Inquiry
|
50%
|
For
2005, there has been a 50% decrease in the average time to process
Congressional inquires
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Disbursements
made electronically
|
None
in 2004
|
100%
|
All
disbursements are made electronically
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Efficiency
|
Increase
frequency of electronic disbursements
|
Disbursements
occur two days a week
|
100%
|
Electronic
disbursements are made every week day.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Percentage
of collections received electronically
|
0%
|
90%
|
90%
of collections were received electronically
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Maintain
100% disbursements made electronically
|
All
are electronic
|
100%
|
100%
of disbursements are being made electronically
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Efficiency
|
Maintain
frequency of electronic disbursements
|
Electronic
disbursements occur every week day
|
Maintain
100%
|
Electronic
disbursements are made every week day.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Percentage
of collections received electronically
|
90%
in 2005
|
Maintain
90%
|
90%
of collections are being received electronically
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Reduce
overtime required to perform extensive manual processes in the legacy
systems. This includes manual updates for advances and notes that have been
replaced with automated interfaces.
|
$14000
in overtime costs
|
90%
reduction
|
$1500
in overtime costs in FY 2006
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Completed
on June 8, 2006
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of OMB 300 Budget Submission
|
Annually
|
Maintain
approval
|
Completed
in December 2006
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Services
|
Reduce
time to complete end of month processes for general ledger and cash
tracking
|
Reduce
time by 50%
|
Run
end of month processes prior to 2nd business day
|
End
of month processes are run prior to the 2nd business day
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Maintain
100% disbursements made electronically
|
All
are electronic
|
Maintain
100%
|
100%
of disbursements are being made electronically
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Percentage
of collections received electronically
|
90%
in 2006
|
Maintain
90%
|
90%
of collections are being received electronically
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Reduction
in number of adjustment vouchers (AVs) prepared and processed
|
13,100
actual AVs in FY 2005
|
55%
reduction
|
First
half of FY 2007 yielded 3000 processed AVs. An additional 3000 are expected
to be processed in the remainder of FY for a total of 6000 at a 55%
reduction
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Efficiency
|
Maintain
frequency of electronic disbursements
|
Electronic
disbursements occur every week day
|
Maintain
100%
|
Electronic
disbursements are made every week day
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of OMB 300 Budget Submission
|
Annually
|
Maintain
approval
|
Awaiting
approval
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Automate
obligation, note and advance processing so that original documents can be directly
input by the author
|
0
|
99%
|
By
the end of FY 2007 all documents except mergers and transfers will be
processed directly in LGMS
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Completed
on June 15, 2007
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
Increase
RULSS availability of data in Data Warehouse
|
Baseline
50%
|
90%
|
Data
available at end of FY
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Operations
and Maintenance Costs
|
Decrease
in annual mainframe costs
|
$50,000
|
90%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Efficiency
|
Reduction
in costs for payment and ACH reconciliation
|
Estimated
Annual Cost $79,300
|
Reduce
costs by $57,500 (Approximately a 27.5% reduction)
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Efficiency
|
Decrease
the average time required to process a RUS application
|
75%
of the time is spend on processing applications
|
80%
decrease in time
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Percentage
of collections received electronically
|
90%
in 2007
|
Maintain
90%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Maintain
100% disbursements made electronically
|
All are
electronic
|
Maintain
100%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of OMB 300 Budget Submission
|
Annually
|
Maintain
approval
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Percentage
of billing statements sent electronically through Pitney Bowes where 1
envelope for each customer is mailed versus 1 envelope per loan
|
0%
|
90%
in 2008
|
Not
applicable until 2008
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
Maintain
100% disbursements made electronically
|
All
are electronic
|
Maintain
100%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
billing statements sent electronically through Pitney Bowes where 1
envelope per each customer is mailed instead of 1 per each loan
|
90%
in 2008
|
Maintain
90%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of OMB 300 Budget Submission
|
Annually
|
Maintain
approval
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Percentage
of collections received electronically
|
90%
in 2008
|
Maintain
90%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time RULSS to end users
|
99%
of business hours
|
Maintain
99%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with RULSS
|
90%
|
Maintain
90%
|
Not
applicable until 2009
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
Percentage
of collections received electronically
|
90%
in 2009
|
Maintain
90%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
billing statements sent electronically through Pitney Bowes
|
90%
in 2009
|
Maintain
90%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
100%
disbursements made electronically
|
100%
|
Maintain
100%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of OMB 300 Budget Submission
|
Annually
|
Maintain
approval
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time RULSS to end users
|
99%
of business hours
|
Maintain
99%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with RULSS
|
90%
|
Maintain
90%
|
Not
applicable until 2010
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
applicable until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of OMB 300 Budget Submission
|
Annually
|
Maintain
approval
|
Not
applicable until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Efficiency
|
% of
collections received electronically
|
90%
in 2010
|
Maintain
90%
|
Not
applicable until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
billing statements sent electronically through Pitney Bowes
|
90%
in 2010
|
Maintain
90%
|
Not
applicable until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
100%
of disbursements made electronically
|
100%
|
Maintain
100%
|
Not
applicable until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time RULSS to end users
|
99%
of business hours
|
Maintain
99%
|
Not
applicable until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with RULSS
|
90%
|
Maintain
90%
|
Not
applicable until 2011
|