|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2008
|
Supporting
Productive Farms and Ranches
|
Mission
and Business Results
|
Customer
Services
|
Percent
of Farm Program customer-facing transactions available in a web environment
|
Approximately
15 % in FY 2007
|
Increase
to 30%
|
Information
Available 09/2008
|
2008
|
Supporting
Productive Farms and Ranches
|
Customer
Results
|
Timeliness
|
Appointments
cancelled due to system unavailability
|
15
percent of appointments are cancelled due to system down time (during certain
times of the season this figure is much higher)
|
Decrease
cancellations to 10 percent
|
Information
available 09/2008
|
2008
|
Supporting
Productive Farms and Ranches
|
Technology
|
Reliability
|
Percent
of time that farm programs are available to internal users (Service Center
Employees, authorized non-employees) during normal business hours
|
Existing
systems are available on average 80 percent of the time during normal
business hours
|
Increase
average system availability to gt; 90% during normal business hours
|
Information
available 09/2008
|
2008
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Management
Improvement
|
Knowledge
Management: Percent of IT staff with experience in web development (as
defined by percent of staff who have participated in requirements analysis,
design, and/or construction for web deployed systems)
|
20
percent in 2007
|
Increase
to gt; 35 percent
|
Information
available 09/2008
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Timeliness
|
Cycle
time from update of payment information in control county to system update in
affected counties (for Direct and Counter Cyclical Program, Marketing
Assistance Loans, Non-Insured CDP, CRP and Disaster Programs).
|
3-5
days
|
Decrease
cycle time to 0 days for programs (DCP and MAL)
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Mission
and Business Results
|
Public
Relations
|
Percent
of Farm Program customer-facing transactions available in a web environment
(as estimated by MIDAS program managers) Refers to the number of producers
who do business through a web browser with FSA.
|
50
percent in FY08
|
Increase
to 100 percent
|
Information
available 09/2009
|
2009
|
Supporting
Secure and Affordable Food and Fiber
|
Customer
Results
|
Timeliness
|
Response
time: Average processing time for emergency and disaster designations (as
identified and reported in FSA 2005 - 2010 Strategic Plan)
|
18
days
|
Reduce
average processing time to = 15 days
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Customer
Results
|
Timeliness
|
Response
time: Average processing time for Marketing Assistance Loans benefits (from
application completion to receipt of payment as identified by PSD)
|
7
days
|
Reduce
average processing time to = 2 days
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Accounting
|
Percentage
of internal processes that are streamlined systematically (corresponds to FSA's
Cross Cutting Management Initiative 'Improving Business Process
Effectiveness' in the FSA 2005-2010 Strategic Plan)
|
20
percent
|
Increase
to 50 percent through implementation of COTS solution
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Mission
and Business Results
|
Accounting
|
Percent
of erroneous payments (from FSA 2005 -2010 Strategic Plan)
|
1.00
percent
|
Reduce
to 0.0016 percent
|
Information
available 09/2009
|
2008
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Innovation
and Improvement
|
Percentage
of programs that are reengineered
|
20
percent in 2007
|
50
percent in FY 2008
|
Information
available 09/2008
|
2009
|
Supporting
Productive Farms and Ranches
|
Mission
and Business Results
|
Training
and Employment
|
Percentage
of users that are trained to use the system
|
0
percent in 2008
|
100
percent by FY 2010
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Accuracy
of Service or Product Delivered
|
Complete
Acceptance testing of COTS solution
|
40
percent in 2008
|
100
percent in FY 2010
|
Information
available 09/2009
|
2009
|
Supporting
Secure and Affordable Food and Fiber
|
Processes
and Activities
|
Availability
|
Complete
load/stress testing of COTS solution
|
20
percent in 2008
|
100
percent in FY 2010
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Mission
and Business Results
|
Customer
Services
|
Percent
of Farm Program customer-facing transactions available in a web environment
|
30
percent in 2008
|
Increase
to 100 percent
|
Information
available 10/2010
|
2009
|
Supporting
Productive Farms and Ranches
|
Customer
Results
|
Timeliness
|
Response
time: Average processing time for emergency and disaster designations (as
identified and reported in FSA 2005 -2010 Strategic Plan)
|
18
days
|
Reduce
average processing time to = 15 days
|
information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Technology
|
Reliability
|
Percent
of time that farm programs are available to internal users (Service Center Employees,
authorized non-employees) during normal business hours
|
Existing
systems are available on average 90 percent of the time during normal
business hours
|
Increase
average system availability to gt; 95% during normal business hours
|
Information
available 09/2008
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Management
Improvement
|
Knowledge
Management: Percent of IT staff with experience in web development (as defined
by percent of staff who have participated in requirements analysis, design,
and/or construction for web deployed systems)
|
35
percent in 2008
|
Increase
to gt; 50 percent
|
Information
available 09/2009
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Accounting
|
Percentage
of programs that are reengineered
|
50
percent in 2008
|
100
percent in FY 2010
|
Information
available 09/2009
|
2008
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
System
Development
|
Percent
of extract, transform and load software developed
|
0
percent in 2007
|
Increase
to 15 percent in 2008
|
Information
available 09/2008
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
System
Development
|
Percent
of extract, transform and load software developed,
|
15
percent in 2008
|
Increase
to 100 percent in 2009
|
Information
available 09/2009
|
2008
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Data
Reliability and Quality
|
Percentage
of customer data converted
|
20
percent in 2008
|
increase
to 70 percent in 2009
|
Information
available 09/2008
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Data
Reliability and Quality
|
percent
of customer information converted
|
70
percent in 2009
|
Increase
to 100 percent in 2010
|
Information
available 09/2009
|
2008
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Data
Reliability and Quality
|
Percent
of land use data converted
|
10
percent in 2007
|
Increase
to 40 percent in 2008
|
Information
available 09/2008
|
2009
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Data
Reliability and Quality
|
Percent
of Land use data converted
|
40
percent in 2008
|
Increase
to 100 percent in 2009
|
Information
available 09/2009
|
2010
|
Supporting
Productive Farms and Ranches
|
Technology
|
Reliability
|
Percent
of time that farm programs are available to internal users during normal
business hours
|
Existing
systems are available 95 percent of the time during normal business hours
|
Increase
average system availability to gt 97 % during normal business hours
|
Information
available 09/2009
|
2010
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Management
Improvement
|
Knowledge
Management: Percent of IT staff with experience in web development (as defined
by percent of staff who have participated in requirements analysis, design,
and/or construction for web deployed systems)
|
50
percent in 2009
|
Increase
to gt 75%
|
Information
available 09/2010
|
2011
|
Supporting
Productive Farms and Ranches
|
Technology
|
Reliability
|
Percent
of time that farm programs are available to internal users during normal
business hours
|
Existing
systems are available on average 97 percent of the time during normal
business hours
|
Increase
average system availability to gt 98% during normal business hours
|
information
available 09/2010
|
2011
|
Supporting
Productive Farms and Ranches
|
Processes
and Activities
|
Management
Improvement
|
Knowledge
Management: percent of IT staff with experience in web development (as
defined by percent of staff who have participated in requirements
analysis,design, and/or construction for web deployed systems)
|
75
percent in 2010
|
Increase
to gt 85 percent
|
Information
available 09/2011
|