|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
supervisory activities performed annually
|
170,000
Activities Annually
|
Increase
to 180,000 activities annually
|
As
of September 30, 2005, over 182,000 activities were performed.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
reports available through MFIS
|
28
|
Increase
to 35 with phase 4 implementation
|
As
of September 30, there are now 35 reports available in MFIS.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is available to end-users
|
98%
|
99%
availability
|
As of
September 30, the system has been available 99% of the time.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available in the MFH data warehouse
|
80%
|
95%
after phase 4 implementation
|
100%
of MFIS data is now available in the Tabular data warehouse.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
simultaneous end-users that can be supported by MFIS
|
1,000
|
1,500
|
As
of September 30, 2,000 concurrent users are being supported by MFIS.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Cycle
Time
|
Average
lag time for AMAS data changes to reach MFIS.
|
Weekly
|
Daily
|
Emergency
modifications can now be implemented within one day.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
RD servicing specialists reporting time savings compiling and processing data
for monthly payments
|
90%
|
To
increase to 100% within 12 months after phase 4 implementation
|
Phase
4 has permited 100% of all RD Servicing Specialists to realize time savings
when processing monthly payments.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received at the Centralized Help Desk each month
related to MFIS
|
135
|
Reduce
to 90
|
As
of September 30, 87 customer complaints were received via CHD.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFIS FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Six Months
|
Perform
Review and Update Monthly
|
As
of September 30, the FISMA report is being reviewed and updated Monthly.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had Annual Physical Inspections (Walkabouts) performed
|
80%
|
90%
|
As
of September 30, physical inspections had been performed on 88% of the
total MFH projects.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with MFIS
|
70%
|
80%
|
As
of September 30, CHD reports that 85% of all customers report satisfaction
with MFIS.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS industry
interface process
|
70%
|
80%
|
15,167
of 16,920 projects transmitting electronically in September 2005. This is a
90% rate.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in MFH loan program
|
2%
|
Below
2%
|
As
of September 30, the MFH delinquency rate was 1.2%.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
30%
|
20%
|
With
the implementation of phase 4, processing time has been reduced to 20%.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
100% of Baseline
|
As
of September 30, 2005, 5,950 new and rehabilitated units were provided.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance contracts)
|
42330
|
Maintain
100% of Baseline
|
As
of September 30, 2005, over 44,000 households were receiving Rental
Assistance.
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Rental Assistance Agreements
|
18500
|
18750
|
As
of September 30, 2005, there were 19000 active Rental Assistance Agreements
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Projects Providing Assistance in the Multi Housing Program
|
16800
|
Maintain
100% of Baseline
|
As
of September 30, 2005, there were 16888 active projects providing housing
assistance in the MFH program
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH Projects Receiving Rental Assistance
|
13000
|
Maintain
100% of Baseline
|
As
of September 30, 2005, 13,203 MFH Projects Were Receiving Rental Assistance
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
# of
potential security risks identified and mitigated
|
10
|
Mitigate
90%
|
Identified
and Mitigated 10 Risks
|
2005
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Approved
December 2005
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
supervisory activities performed annually
|
180,000
Activities Annually
|
Increase
to 185,000 activities annually
|
As
of September, 30, over 184,000 activities were performed.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
reports available through MFIS
|
35
|
Increase
to 38 with phase 5 implementation
|
As
of September 30, there are 39 reports available in MFIS.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is available to end-users
|
99%
|
99%
availability
|
As
of September 30, the system has been available over 99% of the time.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available in the MFH data warehouse
|
95%
|
100%
after phase 5 implementation
|
As
of September 30, 100% of MFIS data is now available in the Tabular data
warehouse.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
simultaneous end-users that can be supported by MFIS
|
1,500
|
2,000
|
As
of September 30, over 2000 concurrent users are being supported by MFIS.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Cycle
Time
|
Average
lag time for AMAS data changes to reach MFIS.
|
Daily
|
Maintain
at Daily
|
As of
September 30, all emergency modifications can be implemented daily.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
RD servicing specialists reporting time savings compiling and processing
data for monthly payments
|
100%
|
To
maintain 100% each year.
|
As
of September 30, 100% of all RD servicing specialists to realize time
savings when processing monthly payments.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received at the Centralized Help Desk each month
related to MFIS
|
90
|
Maintain
at 90 or less
|
As
of September 30, an average of 76 calls were received via CHD.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
# of
potential security weaknesses identified on the FISMA Assessment
|
10
|
7
|
As
of September 30, 2 weaknesses were identified in the FISMA self assessment
tool.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had Annual Physical Inspections (Walkabouts) performed
|
90%
|
Maintain
at 90%
|
As
of September 30, physical inspections had been performed on 90% of the
total MFH projects.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with MFIS
|
80%
|
85%
|
As
of September 30, CHD reports that 85% of all customers report satisfaction
with MFIS.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS industry
interface process
|
80%
|
85%
|
As
of September 30, 95% of all tenant data was submitted electronically.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in MFH loan program
|
2%
|
Below
2%
|
As
of September 30, the MFH delinquency rate is 2.0%.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
20%
|
15%
|
With
phase 5 and the CSC payment processing project completed, processing time
has been reduced to less than 15%.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
100% of Baseline
|
As
of September 30, 6,215 new and rehabilitated units were provided.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance contracts)
|
42330
|
Maintain
100% of Baseline
|
As
of September 30, over 42,500 households were receiving Rental Assistance.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Rental Assistance Agreements
|
18750
|
18900
|
As of
September 30, there were 20,990 active Rental Assistance Agreements in the
MFH program.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Projects Providing Assistance in the Multi Housing Program
|
16000
|
Maintain
100% of Baseline
|
As
of September 30, there were 16,425 active projects providing housing
assistance in the MFH program.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH Projects Receiving Rental Assistance
|
13000
|
Maintain
100% of Baseline
|
As of
September 30, 13,100 MFH projects were receiving Rental Assistance.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFIS FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Six Months
|
Perform
Review and Update Monthly
|
As
of September 30, the FISMA assessment report is being reviewed monthly.
|
2006
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Approved
December 2006
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
supervisory activities performed annually
|
185,000
Activities Annually
|
Increase
to 190,000 activities annually
|
As
of May 31, 2007, over 130,000 activities were performed.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
reports available through MFIS
|
38
|
Increase
to 40
|
As of
May31, 2007, there are 40 reports available in MFIS.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is available to end-users
|
99%
|
99%
|
As of
May 31, 2007, the system has been available over 99% of the time.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available in the MFH data warehouse
|
100%
|
Maintain
at 100%
|
As
of May 31, 2007, 100% of MFIS data is available in the tabular data
warehouse.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
simultaneous end-users that can be supported by MFIS
|
2,000
|
Maintain
2000
|
As
of May 31, 2007, over 2000 concurrent users are being supported by MFIS.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received at the Centralized Help Desk each month
related to MFIS
|
90
|
Maintain
at 90 or less
|
As
of May 31, 2007 an average of 72 calls were received via CHD.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
# of
potential security risks identified and mitigated
|
10
|
Maintain
at 10
|
As
of May 31, 2007, 2 weaknesses were identified in the FISMA self assessment
tool.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had Annual Physical Inspections (Walkabouts) performed
|
90%
|
Maintain
90%
|
As
of May 31, 2007, physical inspections have been performed on 76% of the
total MFH projects.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with MFIS
|
85%
|
90%
|
As of
May 31, 2007, CHD reports that 91% of all customers report satisfaction
with MFIS.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS industry
interface process
|
85%
|
90%
|
As
of May 31, 2007, 95% of all tenant data is is submitted electronically.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in MFH loan program
|
2%
|
Remain
Below 2%
|
As
of May 31, 2007, the MFH delinquency rate is 1.9%.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
15%
|
Maintain
at 15% or less
|
As
of May 31, 2007 processing time has been reduced to less than 15%.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
100% of Baseline
|
As
of May 31, 2007, 5,300 new and rehabilitated units were provided.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance contracts)
|
42330
|
Maintain
100% of Baseline
|
As
of May 31, 2007, over 43,000 household were receiving Rental Assistance.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Rental Assistance Agreements
|
18900
|
Maintain
100% of Baseline
|
As
of May 31, 2007, there 19,100 active Rental Assistance Agreements in the
MFH program.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Projects Providing Assistance in the Multi Housing Program
|
16400
|
Maintain
100% of Baseline
|
As
of May 31, 2007, there were 16,425 active projects providing housing
assistance in the MFH program.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH Projects Receiving Rental Assistance
|
13000
|
Maintain
100% of Baseline
|
As
of May 31, 2007, 13,150 MFH projects were receiving Rental Assistance.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFIS FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Six Months
|
Perform
Review and Update Monthly
|
As
of May 31, 2007, the FISMA assessment report is being reviewed monthly.
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Awaiting
approval as of July 2007
|
2007
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Completed
on June 15, 2007
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
supervisory activities performed annually
|
190,000
Activities Annually in FY08
|
Maintain
100% of Baseline
|
Not
applicable until FY08.
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
reports available through MFIS
|
40
|
Maintain
100% of Baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is available to end-users
|
99%
|
Maintain
at 99%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available in the MFH data warehouse
|
100%
|
Maintain
at 100%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
simultaneous end-users that can be supported by MFIS
|
2000
|
Maintain
2000
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received at the Centralized Help Desk each month
related to MFIS
|
90
|
Maintain
at 90 or less
|
Not applicable
until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
#of
potential security risks identified are mitigated
|
10
|
Maintain
at 10
|
Not applicable
until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had Annual Physical Inspections (Walkabouts) performed
|
90%
|
Maintain
at 90%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with MFIS
|
90%
|
Maintain
at 90%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS industry
interface process
|
90%
|
Maintain
at 90%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in MFH loan program
|
2%
|
Remain
below 2%
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
15%
|
Maintain
at 15% or less
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
at 100% of baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance contracts)
|
42330
|
Maintain
at 100% of baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Rental Assistance Agreements
|
18900
|
Maintain
at 100% of baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of Active Projects Providing Assistance in the Multi Housing Program
|
16000
|
Maintain
at 100% of baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH Projects Receiving Rental Assistance
|
13000
|
Maintain
at 100% of baseline
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFIS FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Six Months
|
Perform
Review and Update Monthly
|
Not
applicable until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2008
|
2008
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2008
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
Supervisory Activities Performed Annually
|
190,000
Activites Annually in FY09
|
Maintain
100% of Baseline
|
Not
Applicable Until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
reports available through MFIS
|
40
|
Maintain
100% of Baseline
|
Not
Applicable Until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is avaiable to end-users
|
99%
|
Maintain
at 99%
|
Not
Applicable Until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available in the MFH data warehouse
|
100%
|
Maintain
at 100%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
Number
of simultaneous end-users that can be supported by MFIS
|
2000
|
Maintain
2000
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received at the Centralized Help Desk each month
related to MFIS
|
90
|
Maintain
at 90 or Less
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
# of
potential security risks identified are mitigated
|
10
|
Maintain
at 10
|
Not applicable
until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had annual Physical Inspections (Walkabouts) performed
|
90%
|
Maintain
at 90%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicatin overall satisfaction with MFIS
|
90%
|
Maintain
90%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS Industry
Interface process
|
90%
|
Maintain
at 90%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in the MFH program
|
2%
|
Remain
at or below 2%
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
15%
|
Maintain
at 15% or less
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
at 100% of baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance contracts)
|
42330
|
Maintain
at 100% of baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of active Rental Assistance Agreements
|
18900
|
Maintain
at 100% of baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of active projects providing assistance in the Multi Housing program
|
16000
|
Maintain
100% of baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH projects receiving Rental Assistance
|
13000
|
Maintain
at 100% of baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFIS FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Month
|
Maintain
at Baseline
|
Not
applicable until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2009
|
2009
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2009
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
Supervisory Activities Performed Annually
|
190,000
Activites Annually in FY10
|
Maintain
100% of Baseline
|
Not
Applicable Until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
reports available through MFIS
|
40
|
Maintain
100% of Baseline
|
Not
Applicable Until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is avaiable to end-users
|
99%
|
Maintain
at 99%
|
Not
Applicable Until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available in the MFH data warehouse
|
100%
|
Maintain
at 100%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
Number
of simultaneous end-users that can be supported by MFIS
|
2000
|
Maintain
2000
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received at the Centralized Help Desk each month
related to MFIS
|
90
|
Maintain
at 90 or Less
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
# of
potential security risks identified are mitigated
|
10
|
Maintain
at 10
|
Not applicable
until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had annual Physical Inspections (Walkabouts) performed
|
90%
|
Maintain
at 90%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicatin overall satisfaction with MFIS
|
90%
|
Maintain
90%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS Industry
Interface process
|
90%
|
Maintain
at 90%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in the MFH program
|
2%
|
Remain
at or below 2%
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
15%
|
Maintain
at 15% or less
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
at 100% of baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance contracts)
|
42330
|
Maintain
at 100% of baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of active Rental Assistance Agreements
|
18900
|
Maintain
at 100% of baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of active projects providing assistance in the Multi Housing program
|
16000
|
Maintain
100% of baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH projects receiving Rental Assistance
|
13000
|
Maintain
at 100% of baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFIS FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Month
|
Maintain
at Baseline
|
Not
applicable until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2010
|
2010
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2010
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
# of
Supervisory Activities Performed Annually
|
190,000
Activities Annually in FY11
|
Maintain
100% of Baseline
|
Not Applicable
Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
# of
Reports available through MFIS
|
40
|
Maintain
100% of Baseline
|
Not Applicable
Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Availability
|
% of
time MFIS is available to end-users
|
99%
|
Maintain
at 99%
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Internal
Data Sharing
|
% of
MFIS data available inthe MFH data warehouse
|
100%
|
Maintain
at 100%
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Technology
|
Load
levels
|
Number
of simultaneous end-users that can be supported by MFIS
|
2000
|
Maintain
at 2000
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Complaints
|
# of
customer complaints received by the Centralized Help Desk each month
related to MFIS
|
90
|
Maintain
at 90 or less
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
# of
potential security risks identified that are mitigated
|
10
|
Maintain
at 10
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Productivity
|
% of
properties having had annual Physical Inspections (Walkabouts) performed
|
90%
|
Maintain
at 90%
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Customer
Satisfaction
|
% of
customers indicating overall satisfaction with MFIS
|
90%
|
Maintain
at 90%
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Automation
|
% of
management agents transmitting tenant data using the MFIS Industry
Interface process
|
90%
|
Maintain
at 90%
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
delinquencies in the MFH program
|
2%
|
Maintain
at 2% or below
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Customer
Results
|
Service
Efficiency
|
% of
field office staff's time required to process monthly MFH payments
|
15%
|
Maintain
at 15% or less
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of new and rehabilitated units provided
|
5800
|
Maintain
at 100% of baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of households not displaced by loss of rental assistance (number of
renewals of rental assistance agreements)
|
42330
|
Maintain
at 100% of baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of active Rental Assistance Agreements
|
18900
|
Maintain
at 100% of baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of active projects providing assistance in the Multi Housing program
|
16000
|
Maintain
at 100% of baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Participation
|
Number
of MFH projects receiving rental assistance
|
13000
|
Maintain
at 100% of baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Processes
and Activities
|
Security
|
Review
of the MFM FISMA Risk Assessment Report for Improvements
|
Review
and Update Report Every Month
|
Maintain
at baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Capital
Planning
|
Approval
of the OMB300 Budget Submission
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2011
|
2011
|
Goal
3: Support Increased Economic Opportunities and Improved Quality of Life in
Rural America
|
Mission
and Business Results
|
Continuity
Of Operations
|
Perform
disaster recovery exercise
|
Annually
|
Maintain
at baseline
|
Not
Applicable Until 2011
|