|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2007
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Service
Efficiency
|
Expanded
E-gov
|
Exporters
still submitting transactions via mail and fax instead of using the GSM
online system.
|
Expand
use of the e-gov system 25% of tranactions submitted online.
|
26.4%
of all exporter related transactions available online were completed using
the GSM online system.
|
2007
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Service
Efficiency
|
Expanded
E-gov
|
Banks
submitting transactions via mail and fax instead of using the GSM online
system.
|
Expand
use of the e-gov system 25% of tranactions submitted online.
|
60%
of the online Bank functionality was removed per WDC users via service
request #962.
|
2007
|
Enhance
International Competitiveness of American Agriculture
|
Mission
and Business Results
|
Financial
Management
|
Accounting:
Maintain unqualified financial statement audit opinion for FSA, FAS, and
Commodity Credit Corporation (CCC).
|
Unqualified
audit opinion (FY06)
|
Maintain
an unqualified audit opinion.
|
To
be measured when auditors complete their review of FY06 statements.
|
2008
|
Enhance
International Competitiveness of American Agriculture
|
Mission
and Business Results
|
Financial
Management
|
Accounting:
Maintain unqualified financial statement audit opinion for FSA, FAS, and
Commodity Credit Corporation (CCC).
|
Unqualified
audit opinion (FY06)
|
Maintain
an unqualified audit opinion.
|
To
be measured at FY08
|
2008
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Service
Efficiency
|
Expanded
E-gov
|
Exporters
still submitting transactions via mail and fax instead of using the GSM
online system.
|
Expand
use of the e-gov system 28% of tranactions submitted online.
|
To
be measured at FY08
|
2008
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Service
Efficiency
|
Expanded
E-gov
|
Banks
still submitting transactions via mail and fax instead of using the GSM
online system.
|
Expand
use of the e-gov system 15% of tranactions submitted online for Notice of
Assignments (NOA).
|
To
be measured at FY08
|
2009
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Service
Efficiency
|
Expanded
E-gov
|
Exporters
still submitting transactions via mail and fax instead of using the GSM
online system
|
Expand
use of the e-gov system 35% of tranactions submitted online.
|
To
be measured at FY09
|
2009
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Service
Efficiency
|
Expanded
E-gov
|
Banks
still submitting transactions via mail and fax instead of using the GSM
online system.
|
Expand
use of the e-gov system 20% of tranactions submitted online for Notice of
Assignments (NOA).
|
To
be measured at FY09
|
2009
|
Enhance
International Competitiveness of American Agriculture
|
Mission
and Business Results
|
Financial
Management
|
Accounting:
Maintain unqualified financial statement audit opinion for FSA, FAS, and
Commodity Credit Corporation (CCC).
|
Unqualified
audit opinion (FY06)
|
Maintain
an unqualified audit opinion.
|
To
be measured at FY09
|
2007
|
Enhance
International Competitiveness of American Agriculture
|
Processes
and Activities
|
Management
Improvement
|
Improved
management of export credit guarantee programs across agencies, automation
of many manual process, and improved interaction with the public in a
unified manner.
|
Unqualified
audit opinion (FY06)
|
Maintain
an unqualified audit opinion.
|
To
be measured at FY07
|
2007
|
Enhance
International Competitiveness of American Agriculture
|
Technology
|
Reliability
|
Percentage
of time the system is available to users during normal business hours.
|
Existing
sytem is available 80 percent of the time during normal business hours
|
Increase
average system availability to 85% during normal business hours.
|
To
be measured at FY07
|
2008
|
Enhance
International Competitiveness of American Agriculture
|
Technology
|
Reliability
|
Percentage
of time the system is available to users during normal business hours.
|
Existing
sytem is available 80 percent of the time during normal business hours
|
Increase
average system availability to 90%during normal business hours
|
To
be measured at FY08
|
2008
|
Enhance
International Competitiveness of American Agriculture
|
Processes
and Activities
|
Timeliness
|
Cycle
Time and Resource Time: Time it takes to update maintenance tables
|
1-2
business days to complete
|
Technical
optimization and new staff procedures to reduce duration to less than 1
hour
|
To
be measured at FY08
|
2009
|
Enhance
International Competitiveness of American Agriculture
|
Technology
|
Response
Time
|
Cycle
Time and Resource Time: Time it takes to update maintenance tables
|
1-2
business days to complete
|
Technical
optimization and new staff procedures to reduce duration to less than 1
hour
|
To
be measured at FY09
|
2009
|
Enhance
International Competitiveness of American Agriculture
|
Processes
and Activities
|
Management
Improvement
|
Knowledge
Management: Percentage of IT staff with experience in web development.
|
40
percent in FY08.
|
Increase
to 50 percent.
|
To
be measured at FY09
|
2010
|
Enhance
International Competitiveness of American Agriculture
|
Mission
and Business Results
|
Customer
Services
|
Web
environment available
|
80
percent in FY09
|
Increase
to 90 percent.
|
To
be measured at FY10
|
2010
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Timeliness
|
Response
time: Average processing time.
|
Optimize
processsing time by 20%
|
Maintain
current baseline
|
To
be measured at FY10
|
2010
|
Enhance
International Competitiveness of American Agriculture
|
Processes
and Activities
|
Innovation
and Improvement
|
Cycle
Time and Resource Time: Time it takes to update maintenance tables.
|
1-2
business days to complete
|
Technical
optimization and new staff procedures to reduce duration to less than 1
hour
|
To
be measured at FY10
|
2010
|
Enhance
International Competitiveness of American Agriculture
|
Technology
|
Reliability
|
Percentage
of time the system is available to users during normal business hours.
|
Existing
sytem is available 80 percent of the time during normal business hours
|
Increase
average system availability to 95% during normal business hours
|
To
be measured at FY10
|
2011
|
Enhance
International Competitiveness of American Agriculture
|
Mission
and Business Results
|
Accounting
|
Percentage
of erroneous data
|
1
percent
|
Reduced
to .0015
|
To
be measured at FY11
|
2011
|
Enhance
International Competitiveness of American Agriculture
|
Customer
Results
|
Timeliness
|
Response
time: Average processing time.
|
1-2
business days to complete
|
Maintain
current baseline
|
To
be measured at FY11
|
2011
|
Enhance
International Competitiveness of American Agriculture
|
Processes
and Activities
|
Accounting
|
Percentage
of internal processes are streamlined systematically
|
15
percent
|
Increase
by 20 percentage
|
To
be measured at FY11
|
2011
|
Enhance
International Competitiveness of American Agriculture
|
Technology
|
Reliability
|
Percentage
of time the system is available to users during normal business hours.
|
Existing
systemis available 80 percent of the time during normal business hours
|
Increase
average system availability to 98% during normal business hours
|
To
be measured at FY11
|