|
Strategic
Goal(s) Supported
|
Measurement
Area
|
Measurement
Grouping
|
Measurement
Indicator
|
Baseline
|
Target
|
Actual
Results
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
96%
|
97%
of leave adjustments entered within 2 days
|
97%
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
95%
|
95%
technical issues resolved in 24 hours
|
95%
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
99%
system availability during established hours.
|
99%
|
2005
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided
|
100%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
97%
|
97.5%
of leave adjustments entered within 2 days
|
97.5%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
95%
|
95%
technical issues resolved in 24 hours
|
95%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
99%
system availability during established hours.
|
99%
|
2006
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided
|
100%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
97.5%
|
98%
of leave adjustments entered within 2 days
|
98%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
95%
|
96%
technical issues resolved in 24 hours
|
96%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
99%
of system availability during established hours
|
99%
|
2007
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided
|
100%
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
98%
|
98.25%
of leave adjustments entered within 2 days
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
96%
|
96.5%
technical issues resolved in 24 hours
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
99%
of system availability during established hours
|
TBD
|
2008
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
98.25%
|
98.5%
of leave adjustments entered within 2 days
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
96.5%
|
97%
technical issues resolved in 24 hours
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
99%
of system availability during established hours
|
TBD
|
2009
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of payroll payments paid based on data provided
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
98.5%
|
99%
of leave adjustments entered within 2 business days
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
97%
|
97.5%
of technical issues resolved in 24 hours
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
%of
system availability during established hours
|
99%
|
99%
system availability during established business hours
|
TBD
|
2010
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer-submitted information
|
100%
|
100%
of paid accounts based on customer-submitted information
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Processes
and Activities
|
Efficiency
|
% of
leave adjustments entered within 2 business days
|
99%
|
99.25%
of leave adjustments entered within 2 business days
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Customer
Results
|
Timeliness
|
% of
technical issues resolved in 24 hours
|
97.5%
|
97.75%
of technical issues resolved within 24 hours
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Technology
|
Availability
|
% of
system availability during established hours
|
99%
|
99%
system availability during established hours
|
TBD
|
2011
|
Provide
superior cross servicing for financial and admin services to USDA and other
Federal government agencies: Provide timely, reliable, and cost effective
payroll and HR/personnel services to Federal agencies.
|
Mission
and Business Results
|
Compensation
Management
|
% of
paid accounts based on customer -submitted information
|
100%
|
100%
of paid accounts based on customer-submitted information
|
TBD
|