Support plans

Support overview (PDF, 621k)

Adobe is committed to offering our global customers a worldwide technical support program with comprehensive support plan offerings. These technical support plan offerings are designed to help you get the answers you need, when you need them, maximizing your Adobe investment!

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Be sure to read our support policies, which will help ensure your success with Adobe products.

Which support offering is right for you?
Topic Bronze Silver Gold Platinum
I would consider myself a: Hobbyist Creative Professional Corporate User Enterprise
The main Adobe products I use are: Desktop tools, such as Acrobat and Photoshop Creative desktop tools, such as Creative Suite and Studio A mix of desktop tools and servers, such as Acrobat and ColdFusion Enterprise servers, such as Connect and LiveCycle
I need access to support: Maybe 1-5 times Regularly Frequently At a moment's notice
I would consider my support needs as: I've installed but still need some guidance I need help with intermediate issues I need help with some advanced issues I need help with elite technical issues
Number of contacts needing support: 1 2 3 4
It's okay if I receive a response in: One business day One business day 2 hours 1 hour
I would use support during core business hours: Yes Yes Yes No, I need 24x7 critical issues support
I would like to bundle my maintenance and support: No No No Yes
I would like to customize my support plan: No No Yes Yes
I would need phone and web support access Yes Yes Yes Yes
I would like to know more information: