Susan Getgood’s Favorites

	TDefren You have to watch this. Best viral campaign video. EVER. http://tinyurl.com/5chbt3 1:16 PM Oct 24th from TwitterFox
	pgillin Bernoff: Soc media cost drops after yr 1 & value goes up. Dell started w/30 ppl in support forum; now has 5. Community picked up the slack. 6:22 AM May 22nd from txt
	pgillin Bernoff: One active Dell customer has saved Dell $1M over last 9 yrs by giving support advice for free. 6:01 AM May 22nd from txt
	TDefren @briansolis and here's my own contribution to making things right with Chris Anderson (and other bloggers): http://tinyurl.com/272dhw 5:58 AM Nov 1st, 2007 from web in reply to briansolis
	jangles RSS in plain English. Great video from Lee LeFever. http://tinyurl.com/2s9uat 3:09 AM Apr 24th, 2007 from web