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# | Title | Year | Author | SuDoc Number | Internet Access | |
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1 | Federal contact centers [electronic resource] : mechanism for sharing metrics and oversight practices along with improved data needed : report to congressional requesters. | 2006 | United States.Government Accountability Office. | GA 1.13:GAO-06-270 | http://purl.access.gpo.gov/GPO/LPS68242 |