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Administrative Lean Resources
Resources on Lean for Office and Administrative Processes
Articles, Reports, and Presentations
U.S. Environmental Protection Agency and the Environmental Council of the States (ECOS). Lean in Government Starter Kit. March 2008.
http://www.epa.gov/lean/toolkit/LeanGovtKitFinal.pdf
U.S. Environmental Protection Agency and the Environmental Council of the States (ECOS). Working Smart for Environmental Protection: Improving State Agency Processes with Lean and Six Sigma. March 2008.
http://www.epa.gov/lean/toolkit/LeanGovtPrimer.pdf
U.S. Environmental Protection Agency and the Environmental Council of the States (ECOS). Lean in Air Permitting Guide: As Supplement to the Lean in Government Starter Kit. September 2008. http://www.epa.gov/lean/airpermitting/Lean-in-Air-Permitting-Guide.pdf
U.S. Environmental Protection Agency and the Environmental Council of the States (ECOS). Lean: Excellence in Government - Improving Environmental Agency Processes using Lean and Six Sigma. September 2008. Fact Sheet. http://www.epa.gov/lean/FactSheet.pdf
---. “Working Smart for Environmental Protection: State Efforts to Improve Permitting Processes Using Lean and Six Sigma.” Presentations from the ECOS Annual Meeting on 27 August 2006 in Portland, Oregon, www.ecos.org/content/project/detail/2292. (Presentations include an overview of the Working Smart for Environmental Protection primer and case studies of agency process improvement efforts in Iowa, Delaware, Michigan, and Virginia.)
Maleyeff, John. Improving Service Delivery in Government with Lean and Six Sigma. Strategy and Transformation Series, IBM Center for the Business of Government. www.businessofgovernment.org/pdfs/MaleyeffReport.pdf.
TBM Lean Six Sigma. "Transforming Government: The Challenge and Opportunity of the 21st Century." Presentation from the 2008 Symposium on Innovating for Sustainable Results Workshop on January 8, 2008, Chapel Hill, NC. http://www.ecos.org/files/2964_file_2008_Innovations_Meeting_LeanGov_Workshop_010708.pdf
Books
Association for Manufacturing Excellence. Lean Administration: Case Studies in Leadership and Improvement. New York: Productivity Press, 2007.
George, Michael L. Lean Six Sigma for Service: How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions. New York: McGraw-Hill, 2003.
Keyte, Beau and Drew Locher. The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes. New York: Productivity Press, 2004.
Martin, Karen. Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments. New York: Productivity Press, 2007.
Miller, Ken. We Don’t Make Widgets: Overcoming the Barriers that Keep Government from Radically Improving. Washington DC: Governing, 2006.
Productivity Press Development Team. Kaizen for the Shopfloor. Portland: Productivity Press, 2002.
Productivity Press Development Team. Standard Work for the Shopfloor. New York: Productivity Press, 2002.
Tapping, Donand Tom Shuker. Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas. New York: Productivity Press, 2003.
Venegas, Carlos. Flow in the Office: Implementing and Sustaining Lean Improvements. New York: Productivity Press, 2007.
Womack, James P. and Daniel T. Jones. Lean Solutions: How Companies and Customers Can Create Value and Wealth Together. New York: Free Press, 2005.
---. Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Simon & Schuster, 1996.
Websites
Environmental Council of the States (ECOS), www.ecos.org. (ECOS is an organization that supports strategic initiatives for state environmental agencies.)
U.S. Environmental Protection Agency, Lean and Environment website, www.epa.gov/lean. (This is an EPA website providing resources and information on Lean and the environment for the private and public sector.)
State of Iowa, Office of Lean Enterprise website, http://lean.iowa.gov. (This website provides background information on Lean concepts and tools, a series of downloadable resources for Lean events, and information about Iowa agency Lean efforts.)
Lean Enterprise Institute, www.lean.org. (LEI is a non-profit research and training organization focused on value stream mapping and Lean principles.)
National Institute of Standards and Technology, Manufacturing Extension Partnership, www.mep.nist.gov. (NIST MEP centers are non-profit Lean technical assistance providers.)
Productivity Press, www.productivitypress.com. (Productivity Press is a private Lean publishing company.)