Please do try to look for an answer to your query here BEFORE you submit a support ticket. We will, of course, be happy to help you if you need us, but why wait for a support response from us if the answer is right here, just waiting for you?!

If you're new to StatCounter, we know that it can take time to discover all the superb features that StatCounter has to offer. This guide should help you! (Welcome on board by the way!)

Click here to learn about Getting Started With StatCounter!

If you need help with a specific problem and you CAN'T find the answer in the knowledge base, then please submit a ticket to the StatCounter Support Team - we will be happy to help you.

Submitting a Web Ticket - PREFERRED
Please log into StatCounter account, click the "Support" link in the top navigation bar, and submit your query!

Submitting an Email Ticket
If you don't yet have a StatCounter account or if you can't access your account then please contact us using this web form.

Please note - this web form should only be used as a last resort! Submitting a web ticket (as described above) will result in a more efficent service as the ticket is linked directly to your account.