Region 1: EPA New England

Customer Service Standards

EPA'S Six Principles of Customer Service represent the overarching goals of the Agency for its customer service performance. The Principles are for all employees to use in serving all external and internal customers. The Six Principles are the basic building blocks that apply to any activity that serves customers.

EPA'S Six Principles of Customer Service

1. Be helpful! Listen to your customers.
2. Respond to all phone calls by the end of the next business day.
3. Respond to all correspondence within 10 business days.
4. Make clear, timely, accurate information accessible.
5. Work collaboratively with partners to improve products and services.
6. Involve customers and use their ideas and input.

Public Access Standards
The Standards that apply to requests for general information from the public.

We Want To Hear From You!
Had a good or a not so good experience with Customer Service at EPA New England? Tell us where we need to improve.

Customer Service (EPA HQ)