GENERAL WAIVER PROCESSING INFORMATION
On-Line, Written and Fax Transmission Waiver Requests
We make every attempt to process your on-line waiver request in a timely manner. Assuming all relevant information has been provided, our goal is to issue a written decision within seven days after receipt of the request. During seasonal volume surges, if pertinent details are missing, and/or if your request involves a project-level/technically involved situation, processing times will vary. We will do our best, however, to minimize any delay.
Waiver Requests on the Basis of Price, Involving Comparable Items
Action shall be taken by FPI within five business days of receipt of a Federal agency’s written request that (a) a waiver be granted, or (b) that FPI agree to perform the work at a price equal to, or less than, the private sector vendor’s offer determined to represent “best value.”
It’s easy to obtain the status of your on-line waiver request; simply click on Waiver Request Status.
Questions about written waiver requests either mailed or faxed for processing
can be directed to UNICOR’s Customer Service Center at (800) 827-3168.
Each waiver request received is evaluated on a case-by-case
basis by both our sales consultants and UNICOR staff. To locate the
sales office and sales consultant closest to you, please click on Sales
Consultants and follow the instructions.
• Basis for Waiver Denial
A decision by FPI to deny a waiver request, or by the Constituent Relations/ Ombudsman to deny a waiver appeal, shall be supported in writing by specific determinations and findings.
