What does the refreshed Huntsville Center quality policy mean for Center customers and employees?

While the Center’s original policy pledged Huntsville Center’s commitment to meeting customer requirements, the refreshed policy targets specific strategies for more efficient workflow. Aimed at limiting unnecessary — even hidden — process steps, the strategies include root cause analysis, clear definition of responsibility and accountability, and streamlined standard processes.

All of those strategies focus on trimming waste from business processes. Rework, duplication, wait-time, excessive inspections, re-dos — these rob employees of precious time.

Even more, process waste affects customer satisfaction. With bloated processes, customers pay for non-value added steps that may interfere with on-time, quality project delivery. The refreshed quality policy challenges Huntsville Center to apply C.A.R.E. to customer care.