Knowledge Management
Connecting People — Working Smarter — Getting
Results
Welcome to USAID Knowledge Management web site. USAID's strength is derived from our rich field experience and extensive knowledge of development issues. Managing our knowledge as a critical asset allows us to improve strategy, operations, and results.
What KM is
USAID created the Knowledge Managment Program
to connect people with what and who they need to know to “work
smarter” in concert with others to accomplish USAID’s
mission. KM helps people adapt to rapidly changing events,
policies, and strategies by making information and experience
easy to find and use for informed decisions and actions.
What KM does
- Provides timely, accurate, accessible information
- Improves capture of USAID experience
- Applies lessons and replicates successes to achieve results
more efficiently
- Retains and shares institutional memory
Why KM is important
USAID is one of the world’s premier development agencies,
known for its rich international development experience. Its
people work worldwide, generating knowledge and requiring
timely information wherever they are. USAID’s knowledge
can be found in reports in a mission in Zagreb, in databases
in Cairo, in the expertise and skills of a Honduran employee,
or in the head of an employee in Washington. This knowledge
can be lost as people move from one post to another within
the organization or as someone retires. KM supports the capturing
and sharing of this experience that is so important for continued
success.
How we do it
The guiding document for USAID's Knowledge Management Program is the Operational Plan 2008-2012. The plan focuses on three objectives:
- Managing Agency records and documents electronically
- Capturing and managing institutional knowledge
- Supporting the implementation of a Global Development Commons
Each objective has related work packages and tasks that include process, people and technology dimensions.
Who we are
USAID's Knowledge Management Program is based in the Management Bureau, Office of the Chief Information Officer, Knowledge Management Division. A Knowledge Management Reference Group made up of representatives from USAID Bureaus meets on a monthly basis with sub-working groups meeting throughout the month. The purpose of the USAID KM Reference Group is to obtain Agency-wide input on USAID's Knowledge Management Program.
Contact the KM Team to obtain more information, provide feedback, request
KM services, or share your knowledge:
Email: KM@usaid.gov
Internet: knowledge.usaid.gov
USAID/M/CIO/KM
U.S. Agency for International Development
1300 Pennsylvania Avenue, NW
Washington, DC 20523
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